Delays and Unprofessional services Beware of AC&E

A complaint from Broker: I would like to understand why the vehicle was not removed from my client’s name immediately. This oversight is entirely unacceptable. My client was shocked and understandably distressed to discover that they are now liable for a fine associated with a vehicle that no longer belongs to them.

It is my expectation that the individual responsible for processing the de-registration—whose negligence has caused this situation—takes full responsibility for the resulting fine. Incidents of this nature reflect extremely poorly on both insurers and brokers and are precisely the type of service failures that regulatory bodies such as the FSCA aim to prevent. There also has been a delay when with claims handling, which in turn causes clients to be dissatisfied with the services of Brokers. We are aware that their insurer might be responsible for delays but why then make use of a useless insurer like New National Assurance?