ACE Insurance
2.3|3 reviews
KT
Keitumetse T
1 reviews | Active since Member
09 May 2016, 11:53
Bag Insurance, what a scam
<p>Purchased an American Tourist hard cover bag towrds the end of 2015, cost over R2000.</p> <p>Flew with KULULA had bag insurance, my bag got damaged (a dent on one corner).</p> <p>I get told nothing can be done because the bag is useable.</p> <p>What then was I paying extra for if you will not be able to help me AFTER THE AIRPORT PEOPLE DAMAGED MY BAG!!!</p> <p>Then Navasha has such an attitude whilst I ask where I can find the things she is talking about. So disgusting, sies on you and your scam!</p>
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Replies (300)ACE Insurance's replyOfficial
10 May 2016, 16:17Good Day Aria124,
We acknowledge receipt of your complaint. We note that you have not yet submitted a formal claim and merely queried the extent of cover which was confirmed telephonically.
We apologise if you feel aggrieved and encourage you to submit a formal claim, where after we will review the claim and provide you with formal feedback.
We trust you find the above in order.
Kind Regards
ACE Team
Best regards,
ACE Insurance's reply10 May 2016, 16:17
Official
Good Day Aria124,
We acknowledge receipt of your complaint. We note that you have not yet submitted a formal claim and merely queried the extent of cover which was confirmed telephonically.
We apologise if you feel aggrieved and encourage you to submit a formal claim, where after we will review the claim and provide you with formal feedback.
We trust you find the above in order.
Kind Regards
ACE Team
Best regards,
KT
Keitumetse T's updateReviewer Update
11 May 2016, 03:02I was asking how I go about claiming when Navasha was so quick and rude to tell me my claim will fail!
KT
Keitumetse T's update11 May 2016, 03:02
Reviewer Update
I was asking how I go about claiming when Navasha was so quick and rude to tell me my claim will fail!
ACE Insurance's replyOfficial
11 May 2016, 04:02Good Morning,
The claims handler provided you with an extract from the policy wording to provide clarity on the cover. You will need to submit a claim for formal feedback to be provided.
Regards
ACE
Best regards,
ACE Insurance's reply11 May 2016, 04:02
Official
Good Morning,
The claims handler provided you with an extract from the policy wording to provide clarity on the cover. You will need to submit a claim for formal feedback to be provided.
Regards
ACE
Best regards,
KT
Keitumetse T's updateReviewer Update
11 May 2016, 09:15How do I?
KT
Keitumetse T's update11 May 2016, 09:15
Reviewer Update
How do I?