KT
Keitumetse T
Active since Jul 2015
58
Reviews
0
Industries
Reviews
58 reviews3 months ago
Slow and inefficient way!
Nothing fast or efficient about this courier service. They give you about a week of a window for delivery and expect you to be home waiting throughout that time. If you dare not be there... the package status will be changed to "We have experienced a problem with your parcel which is currently under query at our depot." You have to smell it from thin air and call several times, also email a very curt Lerato to get the status changed before they can attempt delivery (that took them 4 days to change it to where it is now stuck at "The parcel has been left in the South Bay 3 and will be delivered on the next scheduled delivery." Then "Onboard - the parcel is onboard the Courier vehicle." On 4 January, on 6 January and on 7 January ....all changing between bay 3, bay 4, bay 4 again. A delivery was attempted on 29 Dec, driver randomly called (no for warning), I told driver to please return on 31st. Since then I have been calling several times to have my calls unanswered. FAI their AI robot is doing nothing. Lerato literally said today "Kindly see current status" the very status i had shared a screenshot of prior. Wow useless, ineffective systems, process, communication, assistance!!!
0 replies
15 months ago
Call centre agents hide information and lie about costs
I started rain some years back ( maybe 4 or so) on the 15th and have been paying on the 15th monthly. 9 Jan 2025 I had a call with Rain Sihle Mngadi Reference Number: 28883416 Enquiring about changing to the newer router as the old one was terrible and had to sit at the edge of my dinning room table in order to work. Sihle blatantly **** about the charges I would be faced with when I change. I was under the impression my month ends on th 15th. He did not inform me it ends on the 30/31. He made me pay R330 saying it was prorata for January 16 to 31 with the 101pro. I asked him to confirm how much im paying and "i wont be expecting another bill from rain that month" he said i wouldnt, i pay the odd R300 (discounted since ive been with rain for so long and it is prorata). Yet I am being billed even more for that period. He **** that the old rain contract would be canceled and I would not be charged beyond 15 January. The exorbitant amounts request due to his negligence or failure to disclose the true amounts should be taken out of his salary. Who in the right mind and with the correct and full information would change middle of the month and offer to pay for 2 routers for that month whilst only using one at a time. This is ridiculous. Terrible service. This needs assistance immediately!!!! And After struggling to reach rain on 15 Jan after being disconnected....I finally got in touch with Sizwe Reference no 29145090 Sizwe 16 Jan 08h00 Who said he would cancel immediately and I had seven working days to return the device. I asked how long the cancelation took he said maybe 24* hours. 24 January I returned the device to Hillcrest branch. The sales agent/employee informed me that I had not been canceled....just a request put through. I once again asked him about the charges since I have not being using the old router (new one was delivered on 15th Jan). Not impressed with Rain at all. Perhaps it is time to cut all ties since you clearly just about cyphing my money for poor connectivity and call centre agents who do not inform or intentionally withhold information from customers. Cannot reach rain agent easily. Constant lying and adding costs! Rain you better sort this out. No way can I pay R600 and again R1900 in January😡😡😡
1131 replies
21 months ago
Superbalist *****s my R100 and thumb sucks prices
On 22 June 2024 I purchased a set of flower pots. The price advertised was R899 for a "Aria planter set of 2 black" 45 cm and 59 cm. On 24 June 2024 delivery to my work address was done for only the 45cm pot. 26 June 2024 I emailed Superbalist enquiring about the half delivery. I was only responded to on 1 July 2024 and I was told "sometimes wrong things get shipped, barcoding issues or incorrect shipping. They then told me they will collect and refund the item. I responded requesting they complete the order and delivery the 59 cm pot as well. I was told by Skutali N that the product is out of stock. And they will collect the other item and give me a voucher. I told Skutali I did not want a voucher and want my full R899 back into my account. Skutali on 6 July 2024 "thank you for the response, noted" I emailed asking for confirmation of the amount and where it will be delivered. Skutali decided to ignore me. Today 11 July I get an email saying R799 will be refunded to me. I go onto Google and search for the flower pots and see they are listed IN STOCK on Superbalist at R499. 1. Return my R100 to me as you have short changed me 2. Why are you lying and saying products are out of stock only for you to relist them at a lower amount? 3. Why did you not just ship the complete set. This is terrible customer service, delivery, the product was half.
0 replies
27 months ago
car kept for 2 months to fix a "7 working day problem"
This should really be 0 stars if not minus! It has been six working days since I collected my car and I have not been called to ascertain if I am happy with the repairs that were completed. 4 Dec 2023 my car was towed from Midrand to Sandton- North City Panel Beaters. Little did I know I would be kept in the dark and without my car for 2 months. I had to call BROLINK on 8 Dec to find out what was the final assessment made on my car. An email was sent stating the estimated time required for repair of the bumper was 7 working days. 9 Dec 2023 - sms North City saying insurance approved on 11/12/23 and work to commence shortly... (why are dates not making sense?) 19th Dec and 20 Dec I tried calling - wasted my airtime busy pressing options that led me nowhere. I called Brolink trying to reach Steven R (agent who was processing my claim) to see if he knew if they had closed or not I drove to the location on 21 Dec- The date when my car would have been fixed. But the gates were closed. After hooting a bit - a security guard came and told me the shop closed on 14 Dec and will open 8th Jan. 8 Jan 15h22 called and pressed for "update on car" and it just rang. Then at 15h24 I called and pressed for reception and only then was I put through to a person who was "supposed" to update me. Bryan* - I asked for an update on my car. Problem 1- I gave my car registration (number plate)- he could not pick it up Prob 2 - Gave my surname - he said nothing is reflecting Gave him my number and he said he would restart his computer and call me back. 15:29 I was called back. I heard "We are ordering the part and should come Wednesday" he says he said "part has been ordered and will be coming on Wednesday" A week passed with no word back. 15 Jan 08:24 and again at 09:46 finally got through the second time. Asked for an update. Bryan* said he will call and find out about the part and get back to me. 15 Jan 15:53 Bryan called saying the part is still to arrive and he will make it a priority 17 Jan Sms that "parts for vehicle (number plate) has been delivered 22 Jan - "...car in paint preparation department. Once complete your vehicle will move for painting...." sms (no indication if repair was done and paint then collection- just in line for paint) 22 Jan sms " We have found and logged additionals on your vehicle with your insurance. We await authorisation. Regards" (vague much?) 23 Jan sms - "vehicle in line for assembly" (vague again) 23 Jan 16:14 I called asking when the car will be ready - was told it should be done by Friday (26 Jan 24) "did you not see the sms" Bryan Note how many times I had to keep calling - the client was seeking updates. Note how vague and generic the smses are! 25 Jan at 15:31 - I was working and missed their call. I called back at 15:34 and 15:37 and asked if the vehicle was ready for collection and asked what their operating hours were. Made plans to get to the car before work. I must have arrived around 7h40 after dropping son of at school (7kms away at 7h24) and sitting in a bit of traffic. Arrived and two ladies at reception. Jeanine was speaking to an Indian man who just dropped off his car- she said (and i laughed hard inside) that " we will keep you updated" She called Neil to come assist. Neil walked me to the car and said- "here is your car." I was startled at the fact that he did not bother to go through the car with me where it was repaired. I showed him a scratch between fender and bumper on the right, also showed the still damaged emblem and grill that was ill fitted. He says the insurance approved bumper repair only. How was the right fender and bumper? And such a little scratch that could have easily been done while doing the bumper (less than R5 coin and thinner than a toothpick). I asked him what were "additional that were found and logged and why the emblem is still broken" He finally opened the paper report and said it was for the grill. Some big white man came speaking afrikaans to him. (rude much- speaking in a language unknown to a customer IN FRONT of them) Neil said that the man said the insurance did not approve the replacement of the emblem since it was not part of the accident- but that he would like 10 minutes to take the car to the back to replace it as the grill is in the back" We went inside....it was not 10 minutes. I was becoming late for work and the lid finally blew for me- I could no longer contain the anger and frustration. Started shouting at how unprofessional this is, why am I waiting when I called yesterday and was told it would be ready. How NCPB is the worst panel beater ever! What nonsense is it that parts clearly damaged in the incident are not part of the quote. Why do they disregard people so much by not even bothering to call and update. Why did it take them 2 months with my car? They explained that the part had to be ordered only once insurance had approved. Still, why order in Jan and not in Dec?? Janine and Neil said : Allister should have done the hand over but he was only coming in later. I asked who is "Gerrie" who shows up on Truecaller (that very odd time they call)- they said no one there by that name. I asked who was calling for updates. They said Bryan and they called him to answer some issues. I blew up at him for his inefficiency with ordering the bumper and said "you said on 8th "oh we'll order the part" " he raised his voice and pointed at me saying "that is not what I said, I said it was ordered" I questioned how they were ordering parts in Jan for an EARLY December approved claim. I told Bryan- he will NOT point his finger at me. He apologised, dropped the finger and went away without further explanation- apology was only for finger pointing Neil maintained composure throughout (of note). I asked what are the "additionals"- Jeanine said it's a system message and gave an EXAMPLE (e.g. for clips that may not be sent). I asked why they are vague and why not tell me when I'm asking if the car is ready to pick up. Problem! I asked why they did not bother to notify clients of their Dec closure. Jeanine said something very silly that does not add to the progress of the company. Rather a stupid and pathetic, sad excuse. (No out of office email, no courtesy call or vague sms, no recorded voice note). Following the grill being replaced (well over the 10mins I was initially told) and the car being brought back to the front- the grill was still not flush with its surroundings- Neil said it was pushed in and he assures it will be fine. That very morning - running late for work.... at 09:01 the car notified me of the left rear tyre having pressure issues. When I got to the fuel station- the pressure was 107kPa instead of 220kPa. When I refuelled and checked tyre pressure again on 02/02/24 Tyre pressure for left rear was once again below 110 kPa What did they do to my LR tyre??? North City Panel Beaters is extremely unprofessional, lacks any kind of initiative to communicate with clients and very rude at handling complaining clients! They lack the ability to even recognise their error and show any cue to them wanting to correct such. Instead Jeanine and her excuses (if that really is her name- no name tags on employees)!! I wouldn't be surprised to find out Net Assessors (*********** assessors) has an undercover contract with (***********) Sandton panel beaters!
0 replies
27 months ago
Terrible customer service Steven Ramonyai
Very rude. Unprofessional. Goinf from- "you can contact me if you have any questions" ...to a person who couldn't even bother to set up out of office message over December. His colleagues didn't even know where he was and i was jot helped. Nor did he bother find out about my car over December instead telling me there was no need for an out of office message since his colleagues will be there...with arrogance. Check recording Friday 26 Jan 08h08
116 replies
28 months ago
Great and fast shopping experience
Went to buy a few items this afternoon. Thulani attended to me. He was very fast, knowledgeable and efficient. Very impressed with even the help by the tills. Great staff 👍🏾
58 replies
33 months ago
So far so good
So far so good. I'm two years in. Only claimed once (a few months back) for windscreen Crack. All was sorted and repaired. Had an issue with the app not displaying info recently. There was a lady who could not help on the spot. She did however, follow up and escalate until thw error was corrected .
60 replies
35 months ago
Makro remains PATHETIC with online orders!!!!
Placed online order on Monday 8 May at 14:16. Since previous pathetic service from Riversands Makro when I selected " for delivery" I opted for pick up Was told it would take 2-5 business days. I called on 16 May - as no contact was made by Makro once again- Tsebo at 13h50 (AFTER WAITING FOR 10 MINUTES ON THE CALL) and he said the branch has "received the order and need to pack the bottles" No word from Makro. I called again 12h40 (call centre) the lady said she can't see the problem(AFTER WAITING 5 MINUTES ON THE CALL). She redirected me to Strubensvalley. I called Strubensvalley at 12h45 and the phone just rang when I was put through to the ONLINE DEPARTMENT. It seems it does not matter the method of delivery nor the branch - YOU REMAIN PATHETIC WITH COMMUNICATION AND SERVICE DELIVERY!!!
53 replies
41 months ago
Poor resolution after delivering damaged goods
Ordered a lion coat rack early November. Picked up the order at Carlswald Mr Price on 18 November. The money box was in tact. The coat rack/ shelf broken. I got onto Mr Price chat as soon as I saw the broken rack. I attempted to report the matter 6 times through the app between Friday and Saturday. Bongeka (through chat) then said I should return the item- request for a new rack- reorder and go back to the store to collect. I told her that is not acceptable I do not have the time nor energy for such and when I go to the store I expect an exchange with a proper coat rack/shelf. She was of no help to try assist further. Quick to close the chat. Monday 21 Nov: I went to the Mr Price page a logged the complaint and Noma Ndwandwe emailed back saying I should (drive around aimlessly going to) "any Mr Price baby to go exchange". Why did she not bother to provide a list of the stores at the very least???? This too is not acceptable. 22 Nov: I then started a chat with Nivashni, who took 36 minutes to get back to me initially- yet after 4 minutes of her not hearing from me (as I was working) she closes the chat! This closing of chat happened a few times on Friday/Saturday after 2-4 minutes from Bongeka and others- yet I had to wait for long for them. This is ridiculous Nivashni then wanted me to drive out to Menlyn (after I told her I work in Roodepoort and live in Midrand). She too was very useless and not willing to find a solution. I would now say that Mr Price needs to come deliver and pick up their damage rack to my door step as I have tried 7 times to get a point of exchange and have been told to drive around and see where I get lucky. The main reason I ordered online was as a result of not finding the items at 4 Mr Price stores I went to.
0 replies
47 months ago
Netflorists metal bottles rust
Bought a personalized metal bottle 20 April. One month later I had to stop using it as it appears to have rust starting to form on the inside. I tried to contact netflirist through their chat box and email. They have not responded to the email.
0 replies
Review Distribution
5 Star
9 (15.517241379310345%)
4 Star
6 (10.344827586206897%)
3 Star
0 (0%)
2 Star
5 (8.620689655172415%)
1 Star
38 (65.51724137931035%)