Your "Ask a Question" online email "formular" does not allow me to submit

I'm trying to log an online request for help re unable to open Camera on my Extensa 15 SNID 05102518634. I've completed the online form and stated that the help in Knowledge Base and elsewhere in your website and also in Google has not helped. Can't submit though. Get a pop-up telling me to Search Knowledge Base and with a Continue button which, when clicked, does not "continue". Very annoying