Your "Ask a Question" online email "formular" does not allow me to submit

I'm trying to log an online request for help re unable to open Camera on my Extensa 15 SNID ***. I've completed the online form and stated that the help in Knowledge Base and elsewhere in your website and also in Google has not helped. Can't submit though. Get a pop-up telling me to Search Knowledge Base and with a Continue button which, when clicked, does not "continue". Very annoying