WARNING ABOUT ACCESS BANK SOUTH AFRICA SERVICE

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WARNING ABOUT ACCESS BANK SOUTH AFRICA SERVICE

I am extremely disappointed with the way Access Bank South Africa handles customer complaints.

My complaint reference number 153996 has been open for some time, yet despite repeated attempts to obtain feedback, I have received no proper response, no update, and no resolution.

What makes this even more concerning is that the communication comes from the so-called High Net Worth department (HighNetworth@accessbankplc.com), which supposedly assists clients with higher income and complex financial situations. If this is the “premium” service offered, then customers should seriously question what kind of support they can expect.

Another worrying issue is that when customers in South Africa use the contact details provided by the bank, they appear to be routed to a customer service centre in Lagos, where agents claim to be specialists in “special situations.” Unfortunately, the service level is extremely poor and issues are simply not followed through.

I was specifically told via the bank’s chat service that someone from that department (Mandy N.) would contact me directly to assist further. That promise was never kept.

Instead, I am left with a complaint reference number and complete silence from the bank.

This is not how a financial institution should treat its customers. Being ignored after raising a legitimate complaint is unacceptable.

At this point, customers are effectively left stranded with no accountability and no proper support.

I am now requesting an immediate response and explanation regarding complaint 153996.

If this continues to be ignored, the matter will be escalated further through the appropriate regulatory and consumer channels.