Return and refund

I am writing to express my disappointment regarding the service I received at the Ackermans Brackenfell Old Paarl Road branch.

I recently attempted to return a baby jacket that I had purchased, as I urgently needed the refund to buy my baby a warmer jacket. However, I was informed by the manager that I could not receive a refund without presenting the original bank card used for the purchase.

I explained that I had unfortunately lost that card, but despite this, I was told that I would need to obtain a replacement card before any refund could be processed.

This situation is extremely frustrating and inconvenient, especially considering that replacing a bank card takes time and may involve additional costs. It also does not make financial sense for me, as the purpose of the refund was to immediately purchase a warm jacket for my baby.

I understand that stores have policies in place for security reasons, but I believe there should be more reasonable alternatives available for customers who can provide proof of purchase but no longer have access to the original card.

I kindly request that this matter be reviewed and that a practical solution be provided as soon as possible.