KK
Khanyi K
Active since Sep 2020
15
Reviews
0
Industries
Reviews
15 reviews3 weeks ago
Return and refund
I am writing to express my disappointment regarding the service I received at the Ackermans Brackenfell Old Paarl Road branch. I recently attempted to return a baby jacket that I had purchased, as I urgently needed the refund to buy my baby a warmer jacket. However, I was informed by the manager that I could not receive a refund without presenting the original bank card used for the purchase. I explained that I had unfortunately lost that card, but despite this, I was told that I would need to obtain a replacement card before any refund could be processed. This situation is extremely frustrating and inconvenient, especially considering that replacing a bank card takes time and may involve additional costs. It also does not make financial sense for me, as the purpose of the refund was to immediately purchase a warm jacket for my baby. I understand that stores have policies in place for security reasons, but I believe there should be more reasonable alternatives available for customers who can provide proof of purchase but no longer have access to the original card. I kindly request that this matter be reviewed and that a practical solution be provided as soon as possible.
0 replies
7 months ago
2 WEEKS NO INTERNET CONNECTION
I am writing to lodge a formal complaint regarding the ongoing lack of network connectivity on my Vodacom line for the past two weeks, despite being billed in full for services I have not been able to use. During this period, I have had no stable network connection, making it impossible to work or communicate effectively. Despite this, Vodacom has continued to debit my account as though the service was fully functional. To remain connected, I have been forced to purchase additional data bundles worth R50 every second day — a completely unnecessary and costly burden that should never have occurred. I contacted your customer service department and spoke with an agent named Lungani, who stated that the issue is not Vodacom’s fault and advised me to perform a SIM swap. However, I find it unacceptable that I am being held responsible for a fault that appears to be service-related, especially without any form of assistance, refund, or assurance that the SIM swap would even resolve the issue.
3 replies
7 months ago
NO INTERNET CONNECTION DAY 4
Hi I need assistance with my wifi it hasn't been working since Monday however I took the router to vodacom and it worked there please assist urgently as this is an inconvenience as I am working from home
4 replies
8 months ago
Urgent: Unresolved Damage Caused During Installation – Immediate Action Required
I'm a very dissatisfied customer when your technician was installing the device in my car he broke the panel underneath the steering wheel I contacted you guys the following day with a complaint regarding the broken panel that was in August nothing has been done and I was told that the technician is denying that he broke I am writing to formally express my deep dissatisfaction regarding the unresolved issue with your technician who damaged the panel beneath my vehicle’s steering wheel during an installation in August. I reported the damage immediately the following day, yet no meaningful action has been taken to address or rectify the problem. I was recently informed that the technician is denying responsibility, which I find extremely unprofessional and unacceptable — especially as I was not the one handling the installation. This lack of accountability and delay in resolution is beyond frustrating. I have exercised patience for over 2 months, and at this point, I am seriously considering taking legal action or lodging a formal complaint with relevant consumer protection authorities. I am requesting the following immediately: • A proper investigation and resolution of this matter. • Full repair or replacement of the damaged panel at no cost to me. • A written response acknowledging responsibility and outlining next steps. If I do not receive a satisfactory response within 5 business days, I will be proceeding with opening a formal case and seeking compensation through external channels
1 reply
32 months ago
FALSE ADVERTISING
I've ordered a stroller the I received it last week Saturday which was incorrect pram from the advertised one I logged a return and received an sms to return it to the pick up point I did immediately on Sunday I've been waiting for my account to be credited since then which is such an inconvenience as I was planning to use the stroller tomorrow for my husband's birthday so that it will be easy to transport the baby I'm sooo ****ed
0 replies
32 months ago
PATHETIC CUSTOMER SERVICE
I bought a baby carrier on Sunday I threw away the box and the slip thinking it's gona be a perfect carrier for my baby however upon putting the baby in it baby goes on 1 side it didn't matter how much I adjusted it ...I called the store coz I wanted to return it only to be told by manager I don't have the slip and the box they won't be able to take it back
0 replies
38 months ago
Pathetic service
I have an overdraft with standard bank which was never really explained to me and ever since I have the overdraft I've been using it and remain on a minus and they deduct when I get paid I'm currently stuck In hospital have to pay my bill but my account is locked and being told I must wait 48hrs in order for it to be opened I'm being discharged at 4 this afternoon and need to pay my bill how an I gonna do that I'm stranded can the account be opened as soon as possible
14 replies
38 months ago
Pathetic service
I visited the hospital in March due to emergency and fedhealth refused to pay, nobody called to explain the reason for the decline on the 06 of April I visited my gynae for my appointment but was unfortunately admitted upon the hospital submitting the claim I was informed it was sent for underwriting I was shocked because when I joined I disclosed everything upon finding out that I was pregnant I called the skim to inform them and they did their investigation and sent an email that was approving maternity benefits I called the call central I was informed that the meaning of approved means everything pregnancy related will be paid by the skim except the day to day visits....but to my surprise the claim from hospital is declined again and I really don't need this stress as I am due next month and don't even know whether the medical aid will pay for my delivery or not the anxiety I have right now. The most annoying part is that they don't even allow you to speak to underwriters and their agent are soo *********** with regards to giving feedback
2 replies
51 months ago
PAYMENT RELIEF
I am deeply disappointed in my bank that I've been using for years, I've contacted them for a payment relief as I am facing some financial challenges due to medical expenses. I was told that the turn around time is 7 working days I followed up Monday and i was told about 5 working days for the escalation I have no idea why it's taking this long. I have products with capitec bank and they managed to help me within a day I thought everything was going to be sorted before my paydate but no I was left stranded this month because they debited as I was under the impression that my on the 25th it was the 7th day...
3 replies
54 months ago
Dunns Aliwal north
I came in to do an exchange in Dunns Aliwal North to do an exchange that was made at a different dunns. Stuff is not well informed on return politicies, the manager herself was very rude and didn't know what she was doing aswell. When you ask questions she says she does not know and finds out what she needs to do, she does not inform client. Worst experience ever.
1 reply
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1 Star
15 (100%)