Acs Credit
1.2|23 reviews
pM
pinkie M
1 reviews | Active since Member
19 Jan 2024, 12:28
***S SERVICE...THE WORST OF ITS KIND
This company does not even deserve a star. the most horrible customer service ever. Yes i know i have a debt to pay with Mr.P however that does not mean i should be sworn at and be told i cannot afford myself by the call center agents. i have never received such services in my entire life. i have asked to speak to managers and there seem to not have any. the service is appalling , disgusting and leaves a bad taste in one's mouth. when i took the account i did not think MrP was gonna bring me such in my life. Rudeness does not grow money and get customers to pay. many companies teach their staff telephone skills.
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Replies (172)0
Replies (172)Acs Credit's replyOfficial
20 Jan 2024, 06:36Good Day Miss Pinkie Modibedi
Trust that you are well,
Compliments of the season to you and your family.
We do apologize for any inconvenience that has occurred and for the service that was provided to you.
We will investigate the matter and take the necessary actions. We can understand your frustration as a customer will handle this urgently.
Kindly advise if we can assist you with a payment plan on your account.
Your current balance is R851.08 and your instalment is R170.
We can put you on a 3 month arrangement plan to any calls.
You can respond via email to ysingh@acscredit.co.za for urgent response or via WhatsApp on 0645863300.
Thank you
Regards
Yvonne
Trust that you are well,
Compliments of the season to you and your family.
We do apologize for any inconvenience that has occurred and for the service that was provided to you.
We will investigate the matter and take the necessary actions. We can understand your frustration as a customer will handle this urgently.
Kindly advise if we can assist you with a payment plan on your account.
Your current balance is R851.08 and your instalment is R170.
We can put you on a 3 month arrangement plan to any calls.
You can respond via email to ysingh@acscredit.co.za for urgent response or via WhatsApp on 0645863300.
Thank you
Regards
Yvonne
Best regards,
Acs Credit's reply20 Jan 2024, 06:36
Official
Good Day Miss Pinkie Modibedi
Trust that you are well,
Compliments of the season to you and your family.
We do apologize for any inconvenience that has occurred and for the service that was provided to you.
We will investigate the matter and take the necessary actions. We can understand your frustration as a customer will handle this urgently.
Kindly advise if we can assist you with a payment plan on your account.
Your current balance is R851.08 and your instalment is R170.
We can put you on a 3 month arrangement plan to any calls.
You can respond via email to ysingh@acscredit.co.za for urgent response or via WhatsApp on 0645863300.
Thank you
Regards
Yvonne
Trust that you are well,
Compliments of the season to you and your family.
We do apologize for any inconvenience that has occurred and for the service that was provided to you.
We will investigate the matter and take the necessary actions. We can understand your frustration as a customer will handle this urgently.
Kindly advise if we can assist you with a payment plan on your account.
Your current balance is R851.08 and your instalment is R170.
We can put you on a 3 month arrangement plan to any calls.
You can respond via email to ysingh@acscredit.co.za for urgent response or via WhatsApp on 0645863300.
Thank you
Regards
Yvonne
Best regards,
pM
pinkie M's updateReviewer Update
20 Jan 2024, 11:02Hello Yvonne compliments to you too.
Upon your investigation i would like the outcome and i what steps are taken with the agent. Its sad to know that this is the person the represents a company. with a high unemployment rate, she does not value her job nor does she respect the company. my mere R800 may mean nothing to her but it does not make less of a client or customer. i need her to understand the meaning of treating the client fairly and i need to know how she is dealt with.
you can call me on Monday to discuss the payment plan.
Upon your investigation i would like the outcome and i what steps are taken with the agent. Its sad to know that this is the person the represents a company. with a high unemployment rate, she does not value her job nor does she respect the company. my mere R800 may mean nothing to her but it does not make less of a client or customer. i need her to understand the meaning of treating the client fairly and i need to know how she is dealt with.
you can call me on Monday to discuss the payment plan.
pM
pinkie M's update20 Jan 2024, 11:02
Reviewer Update
Hello Yvonne compliments to you too.
Upon your investigation i would like the outcome and i what steps are taken with the agent. Its sad to know that this is the person the represents a company. with a high unemployment rate, she does not value her job nor does she respect the company. my mere R800 may mean nothing to her but it does not make less of a client or customer. i need her to understand the meaning of treating the client fairly and i need to know how she is dealt with.
you can call me on Monday to discuss the payment plan.
Upon your investigation i would like the outcome and i what steps are taken with the agent. Its sad to know that this is the person the represents a company. with a high unemployment rate, she does not value her job nor does she respect the company. my mere R800 may mean nothing to her but it does not make less of a client or customer. i need her to understand the meaning of treating the client fairly and i need to know how she is dealt with.
you can call me on Monday to discuss the payment plan.
Acs Credit's replyOfficial
12 Mar 2024, 07:53Good Day Mrs/Ms P MODIBEDI
Trust that you are well.
We do apologize for the treatment that you was receiving regarding your account.
We will deal with the matter further and make sure necessary actions is taken upon our investigation.
Your balance is R910.47 and you qualify for a 30% discount on your account is R637.26.You can pay this over 2 months R318.63.
Please contact me via email if you want us to assist with a discount .
Have a good day
Reagrds
Yvonne
ysingh@acscredit.co.za
0313671490
Trust that you are well.
We do apologize for the treatment that you was receiving regarding your account.
We will deal with the matter further and make sure necessary actions is taken upon our investigation.
Your balance is R910.47 and you qualify for a 30% discount on your account is R637.26.You can pay this over 2 months R318.63.
Please contact me via email if you want us to assist with a discount .
Have a good day
Reagrds
Yvonne
ysingh@acscredit.co.za
0313671490
Best regards,
Acs Credit's reply12 Mar 2024, 07:53
Official
Good Day Mrs/Ms P MODIBEDI
Trust that you are well.
We do apologize for the treatment that you was receiving regarding your account.
We will deal with the matter further and make sure necessary actions is taken upon our investigation.
Your balance is R910.47 and you qualify for a 30% discount on your account is R637.26.You can pay this over 2 months R318.63.
Please contact me via email if you want us to assist with a discount .
Have a good day
Reagrds
Yvonne
ysingh@acscredit.co.za
0313671490
Trust that you are well.
We do apologize for the treatment that you was receiving regarding your account.
We will deal with the matter further and make sure necessary actions is taken upon our investigation.
Your balance is R910.47 and you qualify for a 30% discount on your account is R637.26.You can pay this over 2 months R318.63.
Please contact me via email if you want us to assist with a discount .
Have a good day
Reagrds
Yvonne
ysingh@acscredit.co.za
0313671490
Best regards,