PM
pinkie M
Active since Nov 2019
9
Reviews
0
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Reviews
9 reviews12 months ago
I recently called 1life and had the pleasure of being assisted by Precious Dlamini,she was patient,kind and very helpful
I recently called 1life and had the pleasure of being assisted by Precious Dlamini,she was patient,kind and very helpful. She took her time an explained the product. Well most of the staff at 1life is always helpful and sweet. There must be something in the water there😉 its always a pleasure dealing with the consultants💯
0 replies
15 months ago
False advertising
I just started a contract with cell c for my samsung A 25 and the deal had ear pods and a smart watch. Now please understand that the reason i took this deal was cause of the promise of ear pods and smart watch however we are now on our second month and i have paid my premiums. How is it that i pay my installment on time, with no hassle but cell c cant keep to it's promise? Is that fair ?i have been calling samsung and emailing them with no success but why should i have a back and forth with people that did not promise me anything. This is pure false advertising and a bridge of contract!!
106 replies
27 months ago
***S SERVICE...THE WORST OF ITS KIND
This company does not even deserve a star. the most horrible customer service ever. Yes i know i have a debt to pay with Mr.P however that does not mean i should be sworn at and be told i cannot afford myself by the call center agents. i have never received such services in my entire life. i have asked to speak to managers and there seem to not have any. the service is appalling , disgusting and leaves a bad taste in one's mouth. when i took the account i did not think MrP was gonna bring me such in my life. Rudeness does not grow money and get customers to pay. many companies teach their staff telephone skills.
172 replies
30 months ago
I would like to write a review about 1Life Insurance a consultant named Bafana Malabie assisted me and he was super helpful
I would like to write a review about 1Life Insurance a consultant named Bafana Malabie assisted me and he was super helpful. He was well informed and very patient. If possible I would we put him in a photo copy machine and just have multiple copies of him 😅 it was really great dealing with such a person ✅
131 replies
33 months ago
1Life is a Lie
i am so disappointed in 1Life, more than disappointed i am hurt. they provide such a good service during sales stage. They call to follow up and are very compassionate. To even think that i asked my close family and friends to take policies with 1Life but at a time of need i have experienced to worst service. i had to call and follow up and find out what was happening with my claim. It's shocking to think that should i pass on one day my kids will experience such. when they finally decide to get back to me,i have to deal with an Assessor Slindile Walza who has an attitude and has no compassion or empathy. i have never been so angry. thinking of all the praises i gave 1life.
60 replies
54 months ago
WHAT A WOW
I joined 1Life a few months ago and from the first lady i spoke to,i was really impressed(i cant remember her name). i thought it would end there however yesterday when i called in to make amendments to my policy i had the luck of speaking to BafanaMalabie and WHAT A WOW. im telling you,there is something in the 1Life water because your consultants are amazing. its very rare that one can ever utter such words when speaking about service. keep it up guys. i am highly impressed
53 replies
56 months ago
Disgusting Service !!!!!!!!!!!
i have been calling and being promised a call back. i wrote a review earlier in August and they Hello peter team from dstv promised to call me back. i have called the call center and requested the finance department to assist and till today nothing. it is the most disgusting customer service ever and the nerve of multichoice to still call me and want to offer me more products. When one requests to speak to the team leader you are told they are not available, what kind of company has no management ?
53 replies
57 months ago
DSTV /Multichoice is a Pandemic on its own!!!
The first week of July I called in requesting to change my debit date as I was on maternity and the lady I spoke to assisted me well and advised me that there wouldn’t be any debit order going off till the day I had requested to change too. She told me the amount and all was well…so I assumed. The 20th of July arrived and I saw Multichoice tried debiting but this was a surprise as I had already made arrangements for this. 5 days later I got disconnected. I called in, it was a Sunday and my call went through to Zinhle Msomi. I explained to her everything and my confusion, she than put me on hold for something that was close to an hour till my airtime ran out. The next Monday I called in again and requested to speak to a Manager and she understood and miscommunication and I was reconnected. Due to UIF delays I only made payment on the 8th of August and again I called in and my call went to Zinlhe Msomi. I was filled with anger when I heard hear introduce herself as I knew the outcome of this call. I didn’t even want to waste time and asked her to either put me through to her manager or the finance department. I called in 16:36 till 17:23 she put me on hold, her hopes were that my airtime run out but to her dismay I was calling from a work line, so she did what was beneficial to her and transferred the call to the cancellations department and I had initially asked to speak to her team leader. The lady from the cancellations department tried assisting me and also said she would escalate to the finance department and they would call me back. Today is the 13th and I haven’t had any call and again I am disconnected. I am really running on zero with trying to resolve my account. I consultants have failed me. Multichoice has failed me. It’s really sad
106 replies
78 months ago
DSTV IS TRASH !!!!!
I have an extra-view account and my secondary services have been blocked for two weeks, through out the two weeks I have called multichoice numerous times and asked to speak to managers but have failed dismally, the agents are the rudest people on earth as all they know is to put you on hold. I have asked for email addresses that I can use, so I can escalate the matter but again I have failed dismally. its really said that they are the only service providers that we can depend on for our local programs cause honestly , I'm ready to knock that decoder against the wall and never do business with such a company. I called them today and for two full hopurs I was put on hold and the agent just hung up on me.
210 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (66.66666666666667%)