ACSA pretending to be run by robots

In a rush anybody can do a mistake but to be punished for parking at the long term parking floor without even having seen the boards stating that that's a long term parking parkade and forced to pay R540 in spite of the explanation & ignorance of one expressed for a 20 minutes duration is unheard. They hide behind a man made unconstitutional policy saying no refund or discount will be given. In my ignorance I think that against the NCA & several other. Financial acts of South Africa as that amounts to raising money. I feel so ripped of when this ACSA company is run by people who can't take rational decisions as if they are robots with no right to exercise their minds even in simple explanations given by the consumers. It can't be that ACSA is regulated by its policy they didn't consult the public/users about & defy every law in South Africa. It's gangsterism at OR Thambo Int airport