Dangerous Post-Service Failure & Shocking Customer Service at Action Ford Roodepoort

I took my car to Action Ford Roodepoort for a service on 17 July 2025, and the very next day, 18 July 2025, my gears completely stopped working while I was driving. Before the service, my gears worked perfectly, but after leaving the car with them, the gearbox became loose and unresponsive. I was left stranded on the side of the road—scared, stressed, and almost involved in an accident.

When I called my service advisor, Madre, she was extremely rude and dismissive. She showed no concern for my safety and kept repeating, “We didn’t touch the gears”—even though they did. She offered no assistance and left me stranded. To make things worse, this all happened while I was on duty and on my way back to the office from our Mandela Day commitment. I couldn’t even get to the office because I was left stranded due to their negligence.

After my fifth call, Forey from customer care eventually tried to help, but even then, they refused to let me speak to the Service Manager. When they finally put me through, the manager said basically nothing—no apology, no solution, no urgency.

I explained that I don’t have road assistance and cannot get my car to them myself. I asked for help since this problem happened directly after their service, but they insisted there’s nothing they can do. In the end, my husband and his friend had to come help me push and tow the car themselves because I got no support from Action Ford.

When we were already struggling outside the dealership, Forey finally assisted in pulling the car in. At that point, all they seemed to care about was me not giving them a one-star review. But the truth is, I nearly lost my life because of their negligence.

When we arrived at the dealership, Madre continued to deny everything, claiming she wasn’t rude and that she did assist me—which is absolutely false. They told me to leave the car there, but I was not given any courtesy transport or support while they keep my vehicle. To make matters worse, they said they will only look at the car on Monday, leaving me completely stranded.

To add insult to injury, when my husband asked one of the mechanics if we’d get the car back the same day, the mechanic rudely responded, “What kind of a question is that?”

This dealership is full of rude, dismissive staff who show zero care for customer safety or satisfaction. I am beyond disappointed—this is now yet another terrible experience with a Ford dealer. I trusted Ford again, and once again, I’m left stranded and unsupported.

Customers deserve better! I will not let this go.