The worst Ford Dealer in the West Rand

The worst experience ever! It was my first and last time using Little Falls action Ford and I wouldn’t recommend it to anyone. I booked my car in because the hooter isn’t working, I was assisted by Milez/Miles he didn’t communicate with me until14:40pm saying the vehicle needs to be kept over night so it can be diagnosed properly if there is a need for parts or repairs and I agreed less than an hour later he calls again saying the car is now diagnosed and the hooter is R1.7K I then say I need to call Dotsurr whom I have a warranty cover with to confirm if this will be paid because I am not in a position to pay this out of pocket, the call then takes a 360 he tells me I must pay a diagnostic fee because his technicians spent ‘hours’ on the car and I ask him when was the car diagnosed and it was discovered that the hooter must be replaced when we spoke not long ago and he said the car must be kept overnight? He speaks over me on the call and tells me how dumbstruck he is and I ask if the calls are recorded because at no point did he tell me of diagnosis fees nor did he communicate that they are now working on the car I was never made aware that the car is now being checked because i was under the impression its being kept overnight. I want to listen to the call recordings. He then said I will remove the car from our premises we close at 5pm, I have had a Ford car since 2017 and I have never encountered such a rude person. It was my first time using Little Falls action Ford and it’s the last time. I hope they didn’t intentionally mess up my car because I refused to pay!