absa activate app utter trash

this is the second time ive had to resort to complaining on this platform about absa activate app that doesnt work properly it doesnt update trips at all and misses trips. i have 2 cars with this tracker and really its pathetic to offer ppl this and we pay for it and it doesnt work!!!! i have sent them 4 emails and nothing!!!!! my app hasnt worked in a week!!!!!!!! what do i have to do to get this damn stupid app working properly