Active Systems
2.3|7 reviews
AD
André Dorman
1 reviews | Active since Member
24 Mar 2023, 15:10
Be Warned!
On 3 March, I bought the Mecer 1200VA, 700W - Royal 1150K Deep Cycle Battery. This Will Supply a TV, Decoder, Router, Desktop computer + Small lights for 2 Hours. System gives around 700 Watt Hours Usable Capacity.. 350 Watt for 2 Hours, or 175 Watt for 4 Hours at Active Systems in Stellenbosch. On 4 March, after it was fully charged load shedding started and from the start the power jumped to 75% - 50% and it lasted 1h30min to reach the 50%-25% power. I did the same test on 5 March and it did the same thing. I had eyewitnesses with me who has the same type of setups. Once it did the same thing, I unplugged everything and did not use it again. I only plugged in my TV and it uses about 150 – 170watts. So clearly, what was advertised is not what I got. On the 7th March I returned the Inverter/Battery to Active Systems another +50km there and back. They told me they need to test it before any refunds can be done. Later on the day, I received an email of the testing the battery is 100% and there would be a possible handling fee. Now what really ****ed me off is that they did a test of the battery with a 100-watt usage so according to them it lasted 2h30min to get to 50%. Now what I asked for they did not do I told them to use the same watt as my TV. So clearly, as per adverti*****t, 175w will not last 4 hours. My wife phoned in 9 March regarding our refund and the person said we must wait 3 to 5 working days. So on 13 March I get a sms from my Bank and a refund was paid back but Active systems took 10.4 % handling fee. No one phoned us no one emailed us regarding the handling fee amount and we could not get hold of the owner Mr Riaan Lategan. The owner finally replied eventually and said he will exchange. After all this I just wanted the refund and never go back there. I feel like this money was stolen from me for a faulty battery.
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Replies (53)Active Systems's replyOfficial
27 Mar 2023, 07:37You purchased a unit with a carry-in warranty which means you have to return it to the store if you deem it to be faulty. If you live 10km's, 50km's or 300km's away - the choice was yours to purchase it in Stellenbosch - the carry-in warranty still applies. We have every right to assess said unit in order to see if it is indeed it faulty. Most resellers will do the exact same. The unit you purchased was found to be NOT faulty. You were emailed on the 7th of March and informed that if no fault is found, we will be charging you a possible handling fee which we then did. Unfortunately, our refund via EFT takes 3-5 working days, but please note that we try and do them sooner. Active Systems has been in the IT industry for 30+ years and our loyal customers will vouch for our service - we will always do our best to assist in the best possible way! We are very sorry that your experience with us was not to your satisfaction and wish you all the best for the future!
Best regards,
Active Systems's reply27 Mar 2023, 07:37
Official
You purchased a unit with a carry-in warranty which means you have to return it to the store if you deem it to be faulty. If you live 10km's, 50km's or 300km's away - the choice was yours to purchase it in Stellenbosch - the carry-in warranty still applies. We have every right to assess said unit in order to see if it is indeed it faulty. Most resellers will do the exact same. The unit you purchased was found to be NOT faulty. You were emailed on the 7th of March and informed that if no fault is found, we will be charging you a possible handling fee which we then did. Unfortunately, our refund via EFT takes 3-5 working days, but please note that we try and do them sooner. Active Systems has been in the IT industry for 30+ years and our loyal customers will vouch for our service - we will always do our best to assist in the best possible way! We are very sorry that your experience with us was not to your satisfaction and wish you all the best for the future!
Best regards,