Adendorff Machinery Mart
2.2|260 reviews
Responds in 55 hours 41 min
SS
Steve S
1 reviews | Active since Member
13 Feb 2026, 21:30
Adendorff DONT USE them for Repairs. USELESS
Adendorff VERY POOR SERVICE DELIVERY I sent my multifunction hydraulic Jack in for repairs to the Gazena branch for repairs to the switch after the jack stopped working in Deceember 2025. I sent them an e-mail with pics of the jack on the 09-12-2026 I recieved a reply on the 12-12-205 with ticket ID 100420 Subject Jack and then Nothing I contacted the Gazena branch as we now live in Bela Bela and I spoke to a gentleman called Conrad who said that I cou;d courier the jackth to them which I did using Courier Guy in Bela Bela Again I had to phone several times to find out what if anything was happening to my jack and was given a Refence No 06B 019139. The jack was sent to JHB Head off for the repair and I eventualy got a quote on the 19th of January via wattsapp for the amount R125-00 asking me if Iwanted to proceed
I rep**** via wattsap instructing them to proceed and to include the cost to send the jack back to me via the Courier Guy here in Bela Bela.
On the 26 of January I sent another wattaspp out to Adendorff as to when I could expect my machine to which I got a reply that it had been dispatched back to Gezina.
I recieved a proforma invoice from chap named Nathen for an amount of R315-00 for the repair and delivery of my jack. I did an immediate payment on the 04-02-20206 I spoke to Nathen on Friday 06-02-2026 and told him I had done an immediate payment anf HE mentioned COURIER GUY by name in that conversation I phoned Nathen again on Wednesday 11-02-2026 as I still had not recieved my jack only to be told THEN that they ONLY use a company called MDS and that I should contact a lady called Melessa. I tried calling her but got no answer so I sent her a wattapp to which she rep**** the following day that a "3rd party" had tried to deliver it here on Monday the 9th and it had been rejected??? She said that my jack had been sent back to Nathan AT NO TIME DID ANYONE from Adendorff bother to phone ME in connection with my Jack. At no time did the driver from MDS or Melessa bother to phone me or my wife to say that they were at the gate with my Jack. Now Nathan EXPECTS me to pay AGAIN to have my jack collected by Courier Guy VERY ****ED OFF
I was NOT INFORMED by NATHAN UNTIL yesterday that another company was going to be used despite it being We have lived here for over two years and NEVER had a parcel or delivery REFUSED.
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Replies (56)Adendorff Machinery Mart's replyOfficial
16 Feb 2026, 08:36 Hi Steve, Thank you for setting this out so clearly. I can hear how frustrating this has been. From what you’ve described, there were breakdowns at multiple points — communication gaps, courier confusion, and a lack of proactive follow-up. That is not acceptable. You should not have had to chase us repeatedly, especially after payment was made in full. To be clear: if a delivery attempt failed, you should have been contacted immediately. The fact that you were not informed is a failure on our side. Here is what we will do now: • I am escalating this directly to the Gezina branch manager and our Head Office service team.
• We will confirm the current physical location of your jack today.
• We will arrange delivery to your address in Bela Bela at no additional cost to you.
• We will revert to you with a confirmed delivery plan and tracking reference. You have already paid for repair and delivery. We will not ask you to pay again. Thank you for your patience despite the experience. We will close this properly. Kind regards,
Adendorff Machinery Mart
Brian Harper
0114347000
• We will confirm the current physical location of your jack today.
• We will arrange delivery to your address in Bela Bela at no additional cost to you.
• We will revert to you with a confirmed delivery plan and tracking reference. You have already paid for repair and delivery. We will not ask you to pay again. Thank you for your patience despite the experience. We will close this properly. Kind regards,
Adendorff Machinery Mart
Brian Harper
0114347000
Best regards,
Adendorff Machinery Mart's reply16 Feb 2026, 08:36
Official
Hi Steve, Thank you for setting this out so clearly. I can hear how frustrating this has been. From what you’ve described, there were breakdowns at multiple points — communication gaps, courier confusion, and a lack of proactive follow-up. That is not acceptable. You should not have had to chase us repeatedly, especially after payment was made in full. To be clear: if a delivery attempt failed, you should have been contacted immediately. The fact that you were not informed is a failure on our side. Here is what we will do now: • I am escalating this directly to the Gezina branch manager and our Head Office service team.
• We will confirm the current physical location of your jack today.
• We will arrange delivery to your address in Bela Bela at no additional cost to you.
• We will revert to you with a confirmed delivery plan and tracking reference. You have already paid for repair and delivery. We will not ask you to pay again. Thank you for your patience despite the experience. We will close this properly. Kind regards,
Adendorff Machinery Mart
Brian Harper
0114347000
• We will confirm the current physical location of your jack today.
• We will arrange delivery to your address in Bela Bela at no additional cost to you.
• We will revert to you with a confirmed delivery plan and tracking reference. You have already paid for repair and delivery. We will not ask you to pay again. Thank you for your patience despite the experience. We will close this properly. Kind regards,
Adendorff Machinery Mart
Brian Harper
0114347000
Best regards,