Exceptionally poor customer service - alternative suppliers are strongly recommended.

We placed an order with Adene's Flowers for Dahlia bulbs. We requested that we be invoiced and pay via EFT as it is our company procedure. It took two months to complete the order, after major delays when we requested additional paperwork from them. We either received no response to emails, or exceptionally slow responses. I very specifically requested that the order be sent to our premises in Cape Town, and not to our head office, I had to do this several times as I noticed on the invoice that they had stipulated our billing address (in JHB) on the invoice. I was reassured that they had noted our physical address (after sending it to them several times). The package was delivered to our Johannesburg office. We then had to arrange for a courier, at our own cost to have them sent to Cape Town. When I reached out to Adene's Flowers, I received a blase 'sorry for the inconvenience' and no further response to any of our subsequent emails. They have not made any effort to rectify the situation. Deeply disappointed in the extremely poor customer service we received and I wish I had done more research on their reputation (especially since reading the other reviews on this platform). The service most certainly does not reflect the impression they make on their very active social media profiles. I definitely not purchase from them again, and will discourage any of our industry colleagues (we are an event's company), to make use of their services.