NK
Nicola K
Active since Aug 2024
3
Reviews
0
Industries
Reviews
3 reviews18 months ago
Disappointing customer service – not recommended.
We ordered Dahlia bulbs from Adene's Flowers and encountered significant delays and poor communication. Despite repeatedly providing our Cape Town delivery address, the package was sent to our Johannesburg office. While they eventually offered to arrange a courier, the overall process was frustrating and unprofessional. Given our experience, I cannot recommend their services, especially for those in the events industry.
0 replies
18 months ago
Exceptionally poor customer service - alternative suppliers are strongly recommended.
We placed an order with Adene's Flowers for Dahlia bulbs. We requested that we be invoiced and pay via EFT as it is our company procedure. It took two months to complete the order, after major delays when we requested additional paperwork from them. We either received no response to emails, or exceptionally slow responses. I very specifically requested that the order be sent to our premises in Cape Town, and not to our head office, I had to do this several times as I noticed on the invoice that they had stipulated our billing address (in JHB) on the invoice. I was reassured that they had noted our physical address (after sending it to them several times). The package was delivered to our Johannesburg office. We then had to arrange for a courier, at our own cost to have them sent to Cape Town. When I reached out to Adene's Flowers, I received a blase 'sorry for the inconvenience' and no further response to any of our subsequent emails. They have not made any effort to rectify the situation. Deeply disappointed in the extremely poor customer service we received and I wish I had done more research on their reputation (especially since reading the other reviews on this platform). The service most certainly does not reflect the impression they make on their very active social media profiles. I definitely not purchase from them again, and will discourage any of our industry colleagues (we are an event's company), to make use of their services.
0 replies
20 months ago
Faulty products and frustrating after sales service
Unfortunately I had a really terrible experience with Cielo. I ordered a bed base which arrived with several factory faults. It has been a terribly frustrating experience trying to get the issue rectified - internally the agents are not communicating with each other so I had to spend hours explaining the situation to everyone (after having sent a very detailed email with images displaying the faults). I had to settle for another color because the color initially selected (which had the faults) was no longer available and I would have to wait until more stock arrived. After having read several reviews about them (I really wish I had done this prior to purchase), I decided to rather just choose a color that is in stock as I was not willing to wait months for a replacement.
53 replies
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