5 Days over expiry date

<p>Okay, so I dropped my phone on the 9th of August 2017. The LCD has stopped working. I then bring it to the service centre at 14th Avenue in Weltevreden Park on the 10th. I had to scan and Email my Proof of Purchase on the 11th. I then get an Email from the ADH Admin and their correspondant saying that my service to have the LCD repaired for free had expired on the 5th of August 2017. Now I can understand refusal if say this was my 2nd repair needed, but it isn't. Or was more than a month that had passed since expiry, but it is only 5 days.</p>