Worst Customer service to date

<p>My handset went in for repairs on the 2nd of May 2017.  On the 9th of May I sent the Call Centre my address as requested. After no response a week later I send a mail and queried the status and were informed that someone would contact me, which never happened. I sent numerous mails with the same reply. When I eventually got hold of a lady called Thandi, she told me that my device, along with others, were stolen from the premises. I was informed that Samsung would replace it with an 7Edge black device. As explained I only bought my Samsung because of the gold colour and expected the same one back. The last reply from Busisiwe was that her manager informed her that I have to take the black device because they can't get hold of another gold one. My problem is that I trusted ADH with my device and would expect in a situation like this to replace my device with the same one that was stolen. I'm innocent in all of this yet I have to settle for something I don't want? I don't think it's fair. I won't recommend or use their services again.</p>