Defective tennis shoes after one month – adidas refuses replacement despite CPA rights

I purchased a pair of Courtjam Control 3 tennis shoes from adidas for my daughter.

Within less than a month of normal use, the shoes began pulling apart at the stitching near the final eyelet. I contacted adidas customer support and provided photographs, and the defect was acknowledged by their team.

The only solution offered was that I return the shoes and wait for a refund, after which I must purchase a new pair myself. Unfortunately, the shoes were bought on promotion, and replacing them now would cost almost double the original purchase price.

This leaves me out of pocket for a product failure that adidas has already acknowledged.

According to the Consumer Protection Act, consumers have the right within six months to choose between repair, replacement, or refund when goods fail due to a defect. Despite raising this with adidas, the response has simply been that their policy only allows refunds.

In effect, adidas is making its quality issue the consumer’s problem to resolve, which is disappointing from a brand that markets itself as supporting athletes.

I am simply requesting a replacement pair of the same shoes, which I believe is a fair and reasonable resolution.