HS
Herman S
Active since Jun 2019
7
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Reviews
7 reviews1 month ago
Defective tennis shoes after one month – adidas refuses replacement despite CPA rights
I purchased a pair of Courtjam Control 3 tennis shoes from adidas for my daughter. Within less than a month of normal use, the shoes began pulling apart at the stitching near the final eyelet. I contacted adidas customer support and provided photographs, and the defect was acknowledged by their team. The only solution offered was that I return the shoes and wait for a refund, after which I must purchase a new pair myself. Unfortunately, the shoes were bought on promotion, and replacing them now would cost almost double the original purchase price. This leaves me out of pocket for a product failure that adidas has already acknowledged. According to the Consumer Protection Act, consumers have the right within six months to choose between repair, replacement, or refund when goods fail due to a defect. Despite raising this with adidas, the response has simply been that their policy only allows refunds. In effect, adidas is making its quality issue the consumer’s problem to resolve, which is disappointing from a brand that markets itself as supporting athletes. I am simply requesting a replacement pair of the same shoes, which I believe is a fair and reasonable resolution.
0 replies
11 months ago
Onedealaday.co.za - please do not use they are ****mers
I am extremely disappointed with my experience. I ordered a product from onedealady.co.za that arrived defective and does not work. Despite multiple attempts to contact them—both through their website and directly via email—I have received no response whatsoever. Unfortunately, I’m now left with a non-functional product and no support. I will not be using this company again.
0 replies
15 months ago
Amazon South Africa: Well done
Wow. Ordered a product 23h00 one evening and the product was delviered before 11h00 the following morning. Might impressed.
0 replies
15 months ago
Horrible service from Makro when they deliver the wrong product
I have used Makro online sales, and purchased a product, which was marked down. The incorrect product (inferior) was delivered to me. I logged a return immediately, and a collection 3 days later was accpeted. It is now 14 days later, still no response. I made 3 phone calls to the customer help line by now, every time they tell me they will escalate. I have gone to the MassMart customer care department, there I had promises that it will be resolved, that has now been 7 days. Try their online chatbot, there rspone time is 4 1/2 hours before you et an answer. Makro's online sales is horrible. I have used then ew competitor recently, they managed to deliver the correct product, in record time of lees than 12 hours. I will be taking this the CPA commissioner.
53 replies
54 months ago
Online service to be commended
I placed an online order and have been wowed by the service. The delivery to Sportscene went hassle-free, even though they were actually closed for load-shedding.
53 replies
70 months ago
Great Cycle Shop
Most fantastic service I could imagine to receive from a cycling shop. The amount of trouble that goes into making sure that a customer leaves happy is astonishing. I am proud to have you guys work on my bicycle. You guys are amazing!
0 replies
83 months ago
Makro does not care about customers!
Makro's rating is extremely low. If it was any small business, they would close their doors by now. It seems Makro's attitude towards customer service is poor, and it is reflected by their staff and managers. I had an out of box failure of a Bosch Drill. I am being treated as I am the one in the wrong, and they have to send away the drill for assesment. Makro - the CPA clearly states that is the cusotmer's choice what he / she wants to do with a broken item. I live far from your store, without transport of my own. It will cost me half the value of the drill to return to your store and get the repaired / replaced item... four trips to your store to buy an item, will now cost me more than the item. Further more a promise of a call back the day after my complaint to the "Customer Service" number - resulted to silence. A second promise that the general manager of Makro Cape Gate will contact me - after I have posted on their Facebook page, resulted to nothing. Makro does not care about customers!
56 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)