AS
Amazon South Africa
Unclaimed Business
AS
Amazon South Africa
Unclaimed Business
328 Reviews (last 12 months)
Does not respond to reviews
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Amazon South Africa delivers a polarised experience. Customers who receive their orders on time praise the fast, free delivery and competitive pricing. However, a dominant pattern of complaints around wrong items, failed deliveries, inaccessible customer support, and extremely slow refunds drags the overall experience down significantly across every theme, particularly Refunds, Returns & Consumer Rights (1.3) and Customer Service & Support (1.7).
Top Strengths:
- •Delivery, Fulfilment & Logistics: When deliveries work, customers celebrate next-day and even same-day free delivery. The Courier Guy partnership draws frequent praise for speed, and several customers report parcels arriving faster than expected across provinces.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
3.1
Score
Ranking
#5
in Online Shopping
NPS Score
-32
Recommended: Unlikely
Review Distribution
2.1|328 Reviews
May '25 - Apr '26
5(23%)
4(3%)
3(1.3%)
2(3.9%)
1(68.9%)
5(23%)
4(3%)
3(1.3%)
2(3.9%)
1(68.9%)
Recent reviews (328)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBI
Boichoko I
1 reviews | Active since Jan 2020
18 Mar 2026, 12:27
AMAZON SA Pay my money back since im not getting my order!
RATING IS 000000!!! I bought a wig on the 11th of March 2026, it was supposed to come in a space of 3-5 days, Today is the 18th of March 2026, despite all efforts to get help, i still haven't received my order. the only comms i received from Amazon was confirmation of the successful order payment. since then, i have not received anything. all emails and automated comms platforms on their website are not working, they literally send an error message immediately. I contacted the supplier directly, which is Boity`s Hair. I sent them POP. I managed to get a response from Tumi via WhatsApp line who was willing to assist me by contacting Amazon SA to check the status of the order, she confirmed that on her side, there's no money that came through nor an order from Amazon SA. she later came back to me saying i must deal with Amazon directly because if she continues dealing with me they will take her products down on their site. ( so i guess she was threatened) . i dont want this hair anymore, i just want my money back!
Helpful (0)
|Replies (0)BI
Boichoko I
1 reviews | Active since Jan 2020
18 Mar 2026, 12:27
AMAZON SA Pay my money back since im not getting my order!
RATING IS 000000!!! I bought a wig on the 11th of March 2026, it was supposed to come in a space of 3-5 days, Today is the 18th of March 2026, despite all efforts to get help, i still haven't received my order. the only comms i received from Amazon was confirmation of the successful order payment. since then, i have not received anything. all emails and automated comms platforms on their website are not working, they literally send an error message immediately. I contacted the supplier directly, which is Boity`s Hair. I sent them POP. I managed to get a response from Tumi via WhatsApp line who was willing to assist me by contacting Amazon SA to check the status of the order, she confirmed that on her side, there's no money that came through nor an order from Amazon SA. she later came back to me saying i must deal with Amazon directly because if she continues dealing with me they will take her products down on their site. ( so i guess she was threatened) . i dont want this hair anymore, i just want my money back!
0
Replies (0)VJ
Venecia J
1 reviews | Active since Jan 2020
18 Mar 2026, 08:48
poor service
How on earth am I supposed to wait three months for a single table? Customer service has been completely useless—every support option is unavailable. There’s no tracking information, no way to log an inquiry, and no communication at all. The only option I’ve found is to file a complaint on HelloPeter
Helpful (0)
|Replies (0)VJ
Venecia J
1 reviews | Active since Jan 2020
18 Mar 2026, 08:48
poor service
How on earth am I supposed to wait three months for a single table? Customer service has been completely useless—every support option is unavailable. There’s no tracking information, no way to log an inquiry, and no communication at all. The only option I’ve found is to file a complaint on HelloPeter
0
Replies (0)kM
karabo M
1 reviews | Active since Jan 2020
18 Mar 2026, 07:32
Stop using DPD laser for my deliveries
I was happy with Amazon South Africa until they gave my parcel to DPD laser courier. Waiting for my order since the 9th of March. Not sure why they changed Courier guy. Terrible service from DPD laser I am still waiting for my parcel. It was delivered at an incorrect address.
Helpful (0)
|Replies (0)kM
karabo M
1 reviews | Active since Jan 2020
18 Mar 2026, 07:32
Stop using DPD laser for my deliveries
I was happy with Amazon South Africa until they gave my parcel to DPD laser courier. Waiting for my order since the 9th of March. Not sure why they changed Courier guy. Terrible service from DPD laser I am still waiting for my parcel. It was delivered at an incorrect address.
0
Replies (0)NG
Ntebaleng G
1 reviews | Active since Jan 2020
18 Mar 2026, 04:46
No refund
I am still waiting for a refund 3 weeks after my parcel was collected. No way to contact customer service and no communication whatsoever no updates
Helpful (0)
|Replies (0)NG
Ntebaleng G
1 reviews | Active since Jan 2020
18 Mar 2026, 04:46
No refund
I am still waiting for a refund 3 weeks after my parcel was collected. No way to contact customer service and no communication whatsoever no updates
0
Replies (0)hM
AC
Allan C
1 reviews | Active since Jan 2020
16 Mar 2026, 15:03
Amazon SA is streets behind Takealot or Temu
If Amazon want to compete with Takealot they have a long way to go. The courier DPD Laser is absolutely useless giving Amazon a bad name. Waiting for a delivery from Friday and I'm told the delivery is on hold. Why is anyone's guess.
Helpful (0)
|Replies (0)AC
Allan C
1 reviews | Active since Jan 2020
16 Mar 2026, 15:03
Amazon SA is streets behind Takealot or Temu
If Amazon want to compete with Takealot they have a long way to go. The courier DPD Laser is absolutely useless giving Amazon a bad name. Waiting for a delivery from Friday and I'm told the delivery is on hold. Why is anyone's guess.
0
Replies (0)AN
NB
NATALIE B
1 reviews | Active since Jan 2020
13 Mar 2026, 17:20
Shocking
If I could say zero stars I would. Placed an order with next day delivery and nothing arrived, no communication as to why. Took 7 pages of customer service options just to get call ce tre to phone me to be told my order hasn't left the warehouse and will only come next week. Where is the communication to let customers know you have failed on your next day delivery promise? Where is the revised delivery date on the app? Your customer service can't do anything to help other than say sorry, I needed my order this weekend which is why I chose your store. Probably thw worst online store support and service I have ever dealt with. Cant even find a contact number or email online or on the website.
Helpful (0)
|Replies (0)NB
NATALIE B
1 reviews | Active since Jan 2020
13 Mar 2026, 17:20
Shocking
If I could say zero stars I would. Placed an order with next day delivery and nothing arrived, no communication as to why. Took 7 pages of customer service options just to get call ce tre to phone me to be told my order hasn't left the warehouse and will only come next week. Where is the communication to let customers know you have failed on your next day delivery promise? Where is the revised delivery date on the app? Your customer service can't do anything to help other than say sorry, I needed my order this weekend which is why I chose your store. Probably thw worst online store support and service I have ever dealt with. Cant even find a contact number or email online or on the website.
0
Replies (0)