Karel H

Active since Oct 2018

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Reviews

7 reviews

1 day ago

APPALLING CUSTOMER SERVICE

NO CUSTOMER CARE SERVICE AVAILABLE! Waiting a week for my product which I need urgently. Callback facility doesn't work. Chat box doesn't work.

0 replies

Mugg And Bean

11 months ago

APPALLING CUSTOMER CARE SERVICE

My wife and I have a loyalty app and subscriptions. Mugg and Bean send both my wife and me an sms on 23 Aug '25 "Hi Coffee *****, it's Bean a while! You have Bean gifted with R99 for a coffee subscription to show how much we have missed you. Visit the Mugg & Bean Loyalty App to redeem ........ within 7 days" My Mugg & Bean Loyalty App on my phone had no problems and the R99 gift loaded easily. However, my wife's Mugg & Bean Loyalty Appwas NOT gifted and in the effort to look for her gift SHE LOST the Loyal Points she had disappeared and is now Zero! I phoned head office of Mugg & Bean on 28 Aug '25 and a friendly lady assisted me stating that to date they have received numerous call with the EXACT problem and we please must send a mail to *** regarding the matter to please rectify and to add the loyalty points to the profile. Mugg & Bean responded immediatly and acknowledge my issue by including it in their respose with Reference: Mugg & Bean Customer Care Case CAS-***-N2YOR5 has been logged CRM:***.and invited me to interact with them to their e-mail without editing the subject line. Which I did! On 29th August I rep**** on their message asking how long Mugg & Bean will take to rectify the issue. TO DATE AND TIME I HAVE NOT RECEIVED ANY RESPONSE! We were very happy Mugg & Bean Customer BUT but this Gift gesture of them NOW have the opposite effect with what they were trying to achieve!

0 replies

Vodacom

31 months ago

VODACOM *****LENT BEHAVIOUR

On 3rd Nov '23 I renewed my Vodacom contracte (2 numbers). Upon receiving quotes I've telephonically accepted, I noted that the two Data packages was loaded on one number. I contacted Vodacom on 7th Dec '23 and spoke to Hlengiwe who assured me that it would be loaded correctly on both numbers before new contracts start on 1st January 2024 and that she would personally contact me in Mid Dec '23 to confirm that contracts are correctly loaded. SHE NEVER DID ! In Jan I startes receiving sms' indicating out of bundle data costs I incure. I contacted Vodacom on 2nd Jan '24 and was assisted by Ms Lee Werner at 14h30. I informed her that our teleconversation was recorded on my side as well. She acknowledged that there are notes on my account and that she could see Hlengiwe stated it would be fixed. She assured me that she would log a servoce request and see to it that it would be fixed and that I would be contacted. NOBODY CONTACTED ME ! On 8th Jan '24 I contacted Vodacom and was assisted by Mr Shoaib Mohammed at 13h05. I informed him that our teleconversation was recorded on my side as well. He informed me that he could she the notes on my account made by Hlengiwe but NOTHING by Ms Lee Werner ! He informed me that he would log a service request to which I responded that it will not suffice due to past history since Nov '23 and that I will now go public with VODACOM'S APPALLING SERVICE ! He requested me to stay on the line as he would like to speak to his line Manager. He returned and stated that before end of day (Monay 8th Jan '24) Hlengiwe will contact me and my contracts will be sorted. SHE DID NOT CONTACT ME ! I have the contract quotations and recordings available !!!!!!!

5 replies

Haval SA

53 months ago

STAY AWAY FROM HAVAL / GWM

There is no doubt by me that the new generation HAVAL and GWM is excellent value for money should you wish to purchase one. However, unfortunately there are no Customer support from HAVAL SA, it's as if they are NON-EXISTENT! I have correspondence and recorded conversations to support my claims. My vehicle is at the Autobody Repairers and we are going into the sixth week of waiting for spares! I the beginning I went onto HAVAL SA website and used their "Contact Us" link and wrote to Sales/Support as well as Technical Service/Spares - TO DATE AND TIME NO RESPONSE FROM ANY OF THEM ! I've contacted HAVAL SA Customer Care numerous times, raised my concerns with Mrs Natalie Mostert who although she says she'll get back to me but NEVER does, I need to contact her again. I quote from her last e-mail to me on 11th March 2022 "Haval SA does not sell Haval Vehicles, parts, or accessories to the public or does it service or repair such vehicles. There is a nationwide network of independently owned dealerships, which Haval SA has authorised to sell Haval vehicles, vehicle parts and accessories and to service and repair Haval vehicles" unquote. So apparently no customer service from HAVAL SA, the dealer must track my parts ! Here comes the interesting part, the Haval /GWM Dealer near me, gives excellent client service but they are DEPENDENT on HAVAL SA for parts, etc. HAVAL SA parts divsion is run by Andries and Manich where the last time I was told by Manich is that him or Andries will phone my later that day. TO DATE AND TIME NO RESPONSE FROM ANY OF THEM ! On Friday 11 March the HAVAL / GWM Dealer was invoiced for my vehicle's bumper by HAVAL SA Parts and informed them it's with the couriers. A WEEK later after numerous enquires by the dealer about the bumper they were told on Friday 18th March the bumper is GONE !!!! they don't know where it is. I went to the dealer this morning and in my presence Haval SA Parts was phoned and spoke to Manich about the missing bumper and he informed the dealer they must not worry they will be credited for the bumper ! The dealer informed him they don't want the credit, they want my vehicle's bumper and asked Manich if she could hand the phoned over to me. I informed him that HAVAL SA's appalling service will be made public by me on "hellopeter", he did not even answer me ! THEREFORE STAY AWAY FROM HAVAL / GWM !!!!

0 replies

Spur Steak Ranches

56 months ago

BEWARE OF SPUR STEAK RANCHES E-GIFT VOUCHERS

Spur send me an e-mail inviting me to buy a e-gift for R200 and they will add another R50 which I did. However the e-gift only shows the amount of R200 not R250. I contacted Spur Customer Care and informed a lady named Jessica what happened. She said I was supposed to enter a Promo Code. BUT nowhere on the e-mail send to me by Spur is a Promo Code !!!! The lady said she will inform their Marketing department of this error and it could take up to 48 hours to resolve. UNACCEPTABLE !!!!!!!! POOR MARKETING BY SPUR !!!!!!

0 replies

Isabella Garcia

69 months ago

Appalling customer service by Isabella Garcia

Although their products are good their customer service and delivery are pathetic.

3 replies

FNB (First National Bank)

95 months ago

FNB PREMIER FUSION SELECT ACCOUNTS FOR 55yrs AND OLDER

FNB PREMIER FUSION SELECT ACCOUNTS FOR 55yrs AND OLDER My numerous visits to FNB Centurion as well as numerous e-mails to Ms Maserame Mailuka and Neilan Naicker, both from FNB since 15th May 2018, refers. The product offered and accepted by me on 15th May 2018 was very straight forward: Premier Fusion Select Account R85.00pm (2018 up to R90.00pm) Monthly Fees gets waived with a Credit balance of R10,000.00 or more in Premier Select Account. Cash Withdrawals to the amount of R6,000.00 FREE. On month end statement on 22nd September I had R 25,529.62 in my Premier Fusion Select Account which is much more than R 10, 000.00 required by FNB to have my Monthly Fees waived. I even transferred R 10, 000.00 on 25th September 2018 over to my Savings Account to ALWAYS have a balance of more than R 10, 000.00 so that I don't have to pay Monthly Fees. I have not been in a FNB bank for many years except if I had to get a Bank Letter for VISA purposes or do currency exchange, Yet, after this acceptance and change to FNB Premier Fusion Select Account on 15th May 2018, I had to take off at work on numerous occasions to go and see Managers at FNB Centurion wrt bank fees, write endless e-mails to the aforementioned FNB specialists, only to be promised it will be sorted out. Still, to date and time, having received my latest month end FNB statement on 22nd October 2018, nothing has changed on my account regarding the fees in question. I still gets charged a Monthly Fee as well as for Cash Withdrawals. This FNB PREMIER FUSION SELECT ACCOUNTS FOR 55yrs AND OLDER is a joke! KJ HARMSE

1 reply

Review Distribution

5 Star

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4 Star

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3 Star

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2 Star

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1 Star

7 (100%)

Karel H

Reviews

APPALLING CUSTOMER SERVICE

APPALLING CUSTOMER CARE SERVICE

VODACOM *****LENT BEHAVIOUR

STAY AWAY FROM HAVAL / GWM

BEWARE OF SPUR STEAK RANCHES E-GIFT VOUCHERS

Appalling customer service by Isabella Garcia

FNB PREMIER FUSION SELECT ACCOUNTS FOR 55yrs AND OLDER

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