Adidas.com ZA is failing their loyal customers.

Order: AZA03335393 Case number: 86068507 I placed this order on the 16th of June. This order has not been dispatched yet, 10 days later. Their telephone number, 0860001004 (which is all over their website) does not work. I sent an e-mail a week ago, still no reply. The "live online chat" only shows "no agents available". Also not able to contact them via social media. So basically there is no way to contact Adidas.com South-Africa. Absolutely no customer service. This is ridiculous. Where is my order? Wat is going on?