A
Adidas.com
Unclaimed Business
A
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.4|8 Reviews
Jun '25 - May '26
5(0%)
4(12.5%)
3(0%)
2(0%)
1(87.5%)
5(0%)
4(12.5%)
3(0%)
2(0%)
1(87.5%)
Frequently Asked Questions About Adidas.com
Adidas.com has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked Adidas.com across 11 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMC
Maite C
1 reviews | Active since Jan 2020
10 Dec 2025, 11:18
Adidas and DPD Laser are useless!
I ordered clothes from you and am still waiting because your USELESS Courier DPD Laser hasn't delivered yet. My parcel is sitting at their JHB warehouse. Useless bunch of money chasers who do not care about customer service. I am so annoyed!
Helpful (0)
|Replies (0)MC
Maite C
1 reviews | Active since Jan 2020
10 Dec 2025, 11:18
Adidas and DPD Laser are useless!
I ordered clothes from you and am still waiting because your USELESS Courier DPD Laser hasn't delivered yet. My parcel is sitting at their JHB warehouse. Useless bunch of money chasers who do not care about customer service. I am so annoyed!
0
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lebo B
1 reviews | Active since Jan 2020
17 Nov 2025, 05:45
Still no refund
They have the worst online return services...as an online shopper this is really a lot..Just as terrible as makro...my return was collected on the 28 reached the warehouse signed by sindi on the 30th...I have called in twice. They hire inexperienced call center agents who really just care about the stats with a different non relevant response..I sent an email..ntn..im still waiting g for my refund..coming from a supply chain background with high demand sla..this is really trashy customer service...
Helpful (0)
|Replies (0)lB
lebo B
1 reviews | Active since Jan 2020
17 Nov 2025, 05:45
Still no refund
They have the worst online return services...as an online shopper this is really a lot..Just as terrible as makro...my return was collected on the 28 reached the warehouse signed by sindi on the 30th...I have called in twice. They hire inexperienced call center agents who really just care about the stats with a different non relevant response..I sent an email..ntn..im still waiting g for my refund..coming from a supply chain background with high demand sla..this is really trashy customer service...
0
Replies (0)NC
Natalia C
1 reviews | Active since Jan 2020
7 Aug 2025, 13:03
Bad experience rated and review removed from Website
I didn’t get my order when I was supposed to, called the call center not helpful at all in assisting. Rated my experience on the Adidas website and the bad review was removed!! I don’t know why Adidas asks for reviews when they would rather mislead customers by not posting the bad ones.
Helpful (0)
|Replies (0)NC
Natalia C
1 reviews | Active since Jan 2020
7 Aug 2025, 13:03
Bad experience rated and review removed from Website
I didn’t get my order when I was supposed to, called the call center not helpful at all in assisting. Rated my experience on the Adidas website and the bad review was removed!! I don’t know why Adidas asks for reviews when they would rather mislead customers by not posting the bad ones.
0
Replies (0)PS
Patrick S
1 reviews | Active since Jan 2020
23 Jul 2025, 09:39
Stinking service
My sister-in-law ordered stuff from adidas and it was supposed to be delivered by this company. since it was shipped from the 09th of July 2025 until now we haven't received our parcel. AZA03478934
Helpful (0)
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Louie P
1 reviews | Active since Jan 2020
22 Jul 2025, 07:42
Logged a return, 34 days later items not collected
Return logged for order AZA03265312 on 19 June, 34 days ago. The items are still not collected. Called in multiple times and had numerous communication via emails. All i am told is they escalated to the courier and give it some time for it to be collected. 34 days later and i should still just give it some time. Absolutely ********** customer service from such a global brand!
Helpful (0)
|Replies (0)LP
Louie P
1 reviews | Active since Jan 2020
22 Jul 2025, 07:42
Logged a return, 34 days later items not collected
Return logged for order AZA03265312 on 19 June, 34 days ago. The items are still not collected. Called in multiple times and had numerous communication via emails. All i am told is they escalated to the courier and give it some time for it to be collected. 34 days later and i should still just give it some time. Absolutely ********** customer service from such a global brand!
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Andile M
1 reviews | Active since Jan 2020
1 Jul 2025, 13:04
The wait was a bit frustrating but l got my package in good condition
I brought shoes from them which came in a very neat condition but my problem however was with their courier partner 'courier-it SA' , when l was tracking my package it was saying it's out on delivery cause initial it was meant to be delivered on 27 jun n on their website it said that also, the day of delivery came something no comms or what so ever, the next day still nothing also, l waited still monday still nothing when you call their customer service their tose you around l think addias should do away with them or their just need to improve their communication skills thank you🙏
Helpful (0)
|Replies (0)AM
Andile M
1 reviews | Active since Jan 2020
1 Jul 2025, 13:04
The wait was a bit frustrating but l got my package in good condition
I brought shoes from them which came in a very neat condition but my problem however was with their courier partner 'courier-it SA' , when l was tracking my package it was saying it's out on delivery cause initial it was meant to be delivered on 27 jun n on their website it said that also, the day of delivery came something no comms or what so ever, the next day still nothing also, l waited still monday still nothing when you call their customer service their tose you around l think addias should do away with them or their just need to improve their communication skills thank you🙏
0
Replies (0)RP
Renee P
1 reviews | Active since Jan 2020
1 Jul 2025, 10:04
Pathetic Customer Service
Please do not buy from this online store. If there is any issues with the product, the only way to get your money back is for them to arrange a collection which you wait weeks for. They are absolutely unprofessional and unreliable.
Helpful (0)
|Replies (0)RP
Renee P
1 reviews | Active since Jan 2020
1 Jul 2025, 10:04
Pathetic Customer Service
Please do not buy from this online store. If there is any issues with the product, the only way to get your money back is for them to arrange a collection which you wait weeks for. They are absolutely unprofessional and unreliable.
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Leoni P
1 reviews | Active since Jan 2020
26 Jun 2025, 09:17
Adidas.com ZA is failing their loyal customers.
Order: AZA03335393 Case number: 86068507 I placed this order on the 16th of June. This order has not been dispatched yet, 10 days later. Their telephone number, 0860001004 (which is all over their website) does not work. I sent an e-mail a week ago, still no reply. The "live online chat" only shows "no agents available". Also not able to contact them via social media. So basically there is no way to contact Adidas.com South-Africa. Absolutely no customer service. This is ridiculous. Where is my order? Wat is going on?
Helpful (0)
|Replies (0)LP
Leoni P
1 reviews | Active since Jan 2020
26 Jun 2025, 09:17
Adidas.com ZA is failing their loyal customers.
Order: AZA03335393 Case number: 86068507 I placed this order on the 16th of June. This order has not been dispatched yet, 10 days later. Their telephone number, 0860001004 (which is all over their website) does not work. I sent an e-mail a week ago, still no reply. The "live online chat" only shows "no agents available". Also not able to contact them via social media. So basically there is no way to contact Adidas.com South-Africa. Absolutely no customer service. This is ridiculous. Where is my order? Wat is going on?
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Replies (0)