Adidas.com
Unclaimed Business
|1.3|11 Reviews (last 12 months)|This business does not respond to reviews
Adidas.com
Unclaimed Business
|1.3
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Adidas.com is facing significant dissatisfaction from South African online shoppers. A recurring theme is prolonged delays in processing refunds and collecting returned items, with customers consistently mentioning weeks of waiting without resolution. Shoppers frequently express frustration with unresponsive call centres, non-functional contact channels, and unreliable courier partners such as DPD Laser and Courier-it SA. While product quality and packaging receive occasional praise, the overall sentiment reflects deep concerns around post-purchase service, communication breakdowns, and a perceived lack of accountability from the brand.
Performance(last 12 months):
Trustindex Rating
2.2TrustIndex
2.2
Review Distribution
1.3|11 Reviews
Jul '25 - Jun '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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QINISO K
1 reviews | Active since Jan 2020
24 Apr 2026, 12:39
Disgusting customer service
I bought shoes for a baby In Feb a week later discovered they didn't fit, logged a return till today I still have not been refunded. It's been a horrendus experience. It's the last time I'm buying online 🤢
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QINISO K
1 reviews | Active since Jan 2020
24 Apr 2026, 12:39
Disgusting customer service
I bought shoes for a baby In Feb a week later discovered they didn't fit, logged a return till today I still have not been refunded. It's been a horrendus experience. It's the last time I'm buying online 🤢
0
Replies (0)mM
mpho M
1 reviews | Active since Jan 2020
15 Apr 2026, 19:28
adidas south africa LIES ABOUT PAYING REFUNDS
i bought gym wear last month on the 13 of march 2026 ,i had to return the clothes due to the ridiculous sizing and to this day i am still waiting for my refund .when i enquire they tell me they have sent the refund to original payment method knowing very well they didnt 'bank' the refund on their end .so if you say you sent the refund then where is it ??why havent i received IT 27 days later??
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mpho M
1 reviews | Active since Jan 2020
15 Apr 2026, 19:28
adidas south africa LIES ABOUT PAYING REFUNDS
i bought gym wear last month on the 13 of march 2026 ,i had to return the clothes due to the ridiculous sizing and to this day i am still waiting for my refund .when i enquire they tell me they have sent the refund to original payment method knowing very well they didnt 'bank' the refund on their end .so if you say you sent the refund then where is it ??why havent i received IT 27 days later??
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Replies (0)QK
QINISO K
1 reviews | Active since Jan 2020
26 Mar 2026, 10:40
Returns are a nightmare at Adidas
I have been trying to return a pair of sneakers for the last week, counting the grains of rice in a packet is probably easier. I'm so disappointed because I wanted to buy a bigger size of the same shoe I'm having second thoughts.
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QINISO K
1 reviews | Active since Jan 2020
26 Mar 2026, 10:40
Returns are a nightmare at Adidas
I have been trying to return a pair of sneakers for the last week, counting the grains of rice in a packet is probably easier. I'm so disappointed because I wanted to buy a bigger size of the same shoe I'm having second thoughts.
0
Replies (0)MC
Maite C
1 reviews | Active since Jan 2020
10 Dec 2025, 11:18
Adidas and DPD Laser are useless!
I ordered clothes from you and am still waiting because your USELESS Courier DPD Laser hasn't delivered yet. My parcel is sitting at their JHB warehouse. Useless bunch of money chasers who do not care about customer service. I am so annoyed!
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Maite C
1 reviews | Active since Jan 2020
10 Dec 2025, 11:18
Adidas and DPD Laser are useless!
I ordered clothes from you and am still waiting because your USELESS Courier DPD Laser hasn't delivered yet. My parcel is sitting at their JHB warehouse. Useless bunch of money chasers who do not care about customer service. I am so annoyed!
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lebo B
1 reviews | Active since Jan 2020
17 Nov 2025, 05:45
Still no refund
They have the worst online return services...as an online shopper this is really a lot..Just as terrible as makro...my return was collected on the 28 reached the warehouse signed by sindi on the 30th...I have called in twice. They hire inexperienced call center agents who really just care about the stats with a different non relevant response..I sent an email..ntn..im still waiting g for my refund..coming from a supply chain background with high demand sla..this is really trashy customer service...
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lebo B
1 reviews | Active since Jan 2020
17 Nov 2025, 05:45
Still no refund
They have the worst online return services...as an online shopper this is really a lot..Just as terrible as makro...my return was collected on the 28 reached the warehouse signed by sindi on the 30th...I have called in twice. They hire inexperienced call center agents who really just care about the stats with a different non relevant response..I sent an email..ntn..im still waiting g for my refund..coming from a supply chain background with high demand sla..this is really trashy customer service...
0
Replies (0)NC
Natalia C
1 reviews | Active since Jan 2020
7 Aug 2025, 13:03
Bad experience rated and review removed from Website
I didn’t get my order when I was supposed to, called the call center not helpful at all in assisting. Rated my experience on the Adidas website and the bad review was removed!! I don’t know why Adidas asks for reviews when they would rather mislead customers by not posting the bad ones.
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Natalia C
1 reviews | Active since Jan 2020
7 Aug 2025, 13:03
Bad experience rated and review removed from Website
I didn’t get my order when I was supposed to, called the call center not helpful at all in assisting. Rated my experience on the Adidas website and the bad review was removed!! I don’t know why Adidas asks for reviews when they would rather mislead customers by not posting the bad ones.
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Patrick S
1 reviews | Active since Jan 2020
23 Jul 2025, 09:39
Stinking service
My sister-in-law ordered stuff from adidas and it was supposed to be delivered by this company. since it was shipped from the 09th of July 2025 until now we haven't received our parcel. AZA03478934
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Louie P
1 reviews | Active since Jan 2020
22 Jul 2025, 07:42
Logged a return, 34 days later items not collected
Return logged for order AZA03265312 on 19 June, 34 days ago. The items are still not collected. Called in multiple times and had numerous communication via emails. All i am told is they escalated to the courier and give it some time for it to be collected. 34 days later and i should still just give it some time. Absolutely ********** customer service from such a global brand!
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Louie P
1 reviews | Active since Jan 2020
22 Jul 2025, 07:42
Logged a return, 34 days later items not collected
Return logged for order AZA03265312 on 19 June, 34 days ago. The items are still not collected. Called in multiple times and had numerous communication via emails. All i am told is they escalated to the courier and give it some time for it to be collected. 34 days later and i should still just give it some time. Absolutely ********** customer service from such a global brand!
0
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