1 reviews | Active since Member
This is to help you improve your customer service.
I had spoken to the manager already about this but it doesn't seem like it my concern was taken seriously.
I spoke to Khanyiso yesterday regarding property ref T2670256. He confirmed viewing for 9.30AM this morning and statee he will send me the address. I didn't receive anything all day from him hence texting him the evening and confirmed the appointment once again but didn't send the address. I chased this on 11th(yesterday) with no avail.
I then chased the address this morning again, no response. I rang him and told me he's driving he will respond shortly.
An hour passed I sent him another text with no luck. I rang him again and sounded irritated and said he will reply.
He then sent the address and asked him if he will be there at 9.30AM, no response once again.
I rang the office asked to be assigned someone else for the viewing and requested Cleo. I was told Cleo will be in touch, with no avail.
And then Khanyiso sent me a voice note saying I can just go to the property to view it alone as he's busy.
I've attached screenshots, if you want I will share the voice note as well.