MC
monde C
Active since Jul 2015
22
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22 reviews19 months ago
Thabo Mphuthi, my guy
I ordered a PS5 on the 2nd of September however noticed I didn't buy the 120Hz/1TB version and rang the call centre to prevent a return before sending it however they still didn't make that happen on time but got a call from my saviour Thabo Mphuthi who asked me to deal with him directly to sort the matter. Long story short, Thabo took over and simplify the matter as the item was on its way on the 3rd. He requested an exchange in order to get what I wanted as I paid the R200 difference. I received the item on the 5th and took it to the N1 City to exchange it and the experience was seamless. He checked whilst driving there and checked in when in store to ensure all was going according to plan. He looked after my issue and sorted it out. Keep up the good work Thabo.
0 replies
37 months ago
Disgusting WebAfrica service
I so wish I can explain my dissatisfaction over the phone. This is a disgrace. I ordered a 25mbs upload/download on the 25th of February 2023. Octotel accepted the order on the 27th of February 2023. I've been chasing the installation for 2 weeks. I tried chasing once again today. I still don't have dates confirming when installation will occur. Today is day 14. I'm been asking when I will get the R999 as per their 14 day guarantee. "No one knows" about the guarantee. Don't even bother wasting your time and signing up with them Please read the transcript here showcasing todays conversation. I have all screenshots and transcripts for all conversations. This relationship got bad at the get go. I'm already regretting my choice I'm Mushly [10/04, 13:17] Webafrica Whatsapp: *Abulele W.*: Thank you for your details, kindly hold for me please while I load your account to check with your inquiry. [10/04, 13:19] Webafrica Whatsapp: *Abulele W.*: It's because the right departemnt that can assist with yoru issue it's provisioning rather than billing [10/04, 13:20] Mushly: Alright. Do you know what the answer is to the question? [10/04, 13:21] Webafrica Whatsapp: *Abulele W.*: I'm still attending to your query, will furnish you with a feedback shortly [10/04, 13:21] Mushly: Alright. [10/04, 13:26] Mushly: Please don't disconnect the chat. I'm still here. [10/04, 13:27] Mushly: My query is very simple. When can I expect the R999 for missing your 14 day SLA. [10/04, 13:32] Webafrica Whatsapp: *Abulele W.*: Thank you very much for holding, I apologise sincerely for the delay. Kindly be advised that I escalated your issue with the brand owner , since installation time frame of 14 working days seem to elapse , to assist with installation at your place, also we will push that your installation can take place within this week since installation has elapsed already. I am extremely sorry for the inconvenience and thank you for your understanding. [10/04, 13:33] Mushly: So when can I expect the R999 in my account? 48 hours? 7 days? [10/04, 13:36] Mushly: We both know the 14 days have lapsed. I'm not inquiring about that. I'm simply asking when I can expect the R999. How long will it take? [10/04, 13:42] Mushly: Not sure how else I should ask this question. I'm still here, please do not disconnect. Can I please get a response to my question? [10/04, 13:43] Webafrica Whatsapp: *Abulele W.*: Can you advise regarding the R999, what was it for Sir?for which order or service? [10/04, 13:45] Mushly: Wow. This is really starting to concern me further. Earlier you said you are the right person to speak to as I will be able to resolve my query. Now you don't know anything about my question? Sibusiso didn't know about it too. What is going on? [10/04, 13:47] Mushly: What is your complaints process? Who do I speak to? [10/04, 13:52] Webafrica Whatsapp: *Abulele W.*: Thank you very much for holding, I apologise sincerely for the delay. Alright noted thank you I see it now, kindly be be advised that as I've escalated your installation request with the brand owner, i'll also add a note on the installation inquiry about the amount shown on the website [10/04, 13:53] Mushly: So you really don't know what I'm talking about? Who is the brand owner? [10/04, 13:56] Mushly: Who will give me feedback regarding my question about the R999? Can I expect this from Webafrica or Octotel. Once again this is a simple question. If you dont know then ask someone please before trying to run away from the question. [10/04, 14:00] Mushly: ? [10/04, 14:01] Mushly: What is your complaints process? Who do I speak to? [10/04, 14:10] Webafrica Whatsapp: *Abulele W.*: Thank you very much for holding, I apologise sincerely for the delay. Your issue has been escalated with the brand onwer now and to get a feedback from a brand owner it is within 24 to 48 hours. I am extremely sorry for the inconvenience and thank you for your understanding. [10/04, 14:12] Mushly: Abu I'm losing my patience. Who is the brand owner? How do I reach them? Who is the brand owner? You took 20 minutes to me this? [10/04, 14:13] Mushly: Where is the complaint reference number?
0 replies
39 months ago
Appalling service at the Vangate branch
So I went to the Vangate mall Telkom branch to do a sim swap on the 21st of January. I arrived there at 12:10PM. Waited outside in a queue to get assistance and only got inside at 12:45PM. I told the lady what I needed, she told me my number is not active therefore I need to call the call centre on Monday and come back as they are closed. I decided to call the call center myself and they unsuspended the number immediately this took less than a minute, the consultant assisted someone else even though I asked her to give me a minute as i thought she would first call the call centre to verify if they were closed or not. I waited for almost 45 minutes to be helped, whilst waiting I asked another consultant(Alvina) to help me she stated no she cant help me with a sim swap however within 2 minutes Alvina helped another customer with a sim swap and took another customer and did a sim swap! I was still standing at the counter waiting for assistance. The initial lady finished with the customer, kept me there for at least 30 Minutes. My POA was not requested neither did she ask for my fingerprint. She then told me she's gonna link the sim to my number at 2.30PM as she has written down the ICC number, apparently she couldn't do it at that time, up until now whilst sending this email my sim is not activate. I rang the call centre on the 22nd of Jan to check if the sim card has been linked to my number, they asked for the Icc no 89270288220090282617 and confirmed the sim hasn't been linked and they cant do it. I need to go to the branch again. I then called the Vangate branch and ironically spoke to Alvina who declined to help me yesterday. She remembers me and cant answer why she didn't help me when I asked her to help me as I was there for 2 hours but helped 2 customers with sim swaps whilst I was standing there. She is now telling me I can come straight to her to do another sim swap as the lady that helped me yesterday is off today. I asked for the manager, she told me Fuad is off today. She basically told me to come again to do another sim swap. I asked her who is gonna pay for my petrol because Im not at fault, she just said sorry. I asked her to activate the sim or link my number, she said she cant because she needs my fingerprint, I asked her why because my finger wasn't requested yesterday then kept quiet. Im running with this as this is not the first time Telkom has let me down. 3 months ago I was fraudulently upgraded and ended cancelling the contract, now this? I want compensation for petrol as I have to drive to the mall again which is a 40 km round trip. 2 I want compensation for the inconvenience. I wont let this one slide like the other one.
132 replies
47 months ago
Great service
Best service as per normal. I dont even mind driving there.
0 replies
47 months ago
Appalling service. 20 minutes to print a document
Depression service at the branch in Charlesville, Cape Town. A long queue to print 1 document. This occured on the 26th of May 2022. Arrived at Only 1 person assisting. Guys you can do better.
0 replies
55 months ago
Worst service ever!
This is to help you improve your customer service. I had spoken to the manager already about this but it doesn't seem like it my concern was taken seriously. I spoke to Khanyiso yesterday regarding property ref T2670256. He confirmed viewing for 9.30AM this morning and statee he will send me the address. I didn't receive anything all day from him hence texting him the evening and confirmed the appointment once again but didn't send the address. I chased this on 11th(yesterday) with no avail. I then chased the address this morning again, no response. I rang him and told me he's driving he will respond shortly. An hour passed I sent him another text with no luck. I rang him again and sounded irritated and said he will reply. He then sent the address and asked him if he will be there at 9.30AM, no response once again. I rang the office asked to be assigned someone else for the viewing and requested Cleo. I was told Cleo will be in touch, with no avail. And then Khanyiso sent me a voice note saying I can just go to the property to view it alone as he's busy. I've attached screenshots, if you want I will share the voice note as well.
0 replies
56 months ago
**** service at Shoprite once again
So I was at Shoprite(Charlesville) to buy sausage rolls only to find no one at the bakery section. I shouted for at least 10 minutes. No one came, a baker then appeared to ask what I want. I asked for rolls, was then told there are no rolls and they wont be any today the time was 15:07PM. Shoprite(Charlesville) never fails to amaze me, when you ask for a managee no one comes to listen to customers concern. I even took a video of this.
0 replies
57 months ago
Poor service @ Clicks
Im really disappointed in Clicks. I booked an appointment with the Canal Walk Branch for an ear irrigation for the 12th of August and received messages confirming my booking. Today I then received a call saying my appointment will be canceled as the nurse wont be in due to a sickness and was told to try another branch. I rang the Kenilworth branch more than 13 times on 4 different numbers with response. I then rang the Call center, they attempted calling the Cavendish branch with no luck and then attempted to call Kenilworth once again with no response. I tried calling Kenilworth again and got through to Dispensaries and gave my details for the nurse to call me back and I still haven't received a call from the nurse. This is really disappointing as I've been using Waxsol for the passed 4 days and only available on the 12th to get this sorted. Ay.
0 replies
58 months ago
Poor service from call center/web chat and manager
So I've been trying to get my wife's card issue resolved. She has a card for my account and received a SMS as the card expired. She replied and never received a call. I then called the call centre to check where the card was delivered and was told it might be in Canal Walk. I then explained the situation and asked for the card to be delivered to a different branch. I was then told that I will have to pay for another card. I explained what occurred once again and the agent couldn't answet me. I went on live chat and spoke to someone whom told me no card was issued on my account and was told Im not due to get a replacement card even I kept saying the same thing. I then asked that agent to get a manager to call me so that I can discuss this. A full week passed with no call, then I went to the website to complain and a Geoffrey emailed me and had to explain the same thing for the 3rd time. He then told me no card was issued and my wifes card was renewed for 2024, I told her she didn't receive a card but he was adamant that ut was issued. I asked him to call me or issue the card and make sure it gets delivered to the Guguglethu Square branch. No response from Geoffrey. Its been 3 months without the supplementary card and 6 days without a response from Geoffrey hence placing my experience here. This is so disappointing, now I have to give my wife my card everytime...
0 replies
Review Distribution
5 Star
7 (31.818181818181817%)
4 Star
2 (9.090909090909092%)
3 Star
0 (0%)
2 Star
2 (9.090909090909092%)
1 Star
11 (50%)