Extremely Poor Service and No Communication from Admyntec Services

I am extremely unhappy with the service I have received from Admyntac Services. I insured an iPhone 15 Pro Max with them. When my claim was processed, I was informed that they did not have any iPhone 15 Pro Max devices in stock and that the only option available was an iPhone 17 Pro. Because I urgently needed a phone, I agreed to the replacement. To my surprise, the phone I received was navy in colour, which is not a colour I would ever choose as I do not like dark colours. However, I accepted it because I needed a working phone to run my business. After using the device for a short time, I started experiencing problems and noticed that there were several things I could not do with the phone. I went to MTN so they could check the device. The staff attempted to assist by checking the settings, but the problems continued. They then advised me to contact the insurance company and inform them that the store had already attempted to assist. When I contacted Admyntec Services, they arranged for a courier to collect the phone for repairs. I specifically asked the agent what I am supposed to use in the meantime, since I do not have a spare phone and I run a business that relies heavily on my phone. The agent’s response was that I would have to find an alternative phone myself. This is completely unacceptable. I am paying insurance for a device that I am currently not even able to use, and yet I am expected to simply make a plan on my own while they take the phone away. What is even more frustrating is the complete lack of communication. I constantly have to call them myself just to try and find out what is happening with my phone. When I called again yesterday, the consultant told me that there are no updates on their system for a device that was collected last week thursday , which suggests that nothing has been done with my phone. As a paying customer, this level of service is extremely disappointing. The lack of urgency, accountability, and communication is unacceptable...especially considering that I rely on my phone to operate my business. At this point, I expect immediate feedback, a clear update on the repair status, and a proper resolution. Customers should not have to chase an insurance company for basic updates on a device they are paying to insure. I would strongly advise Admyntec Services to improve their customer service, communication, and turnaround times, because my experience has been extremely frustrating and unprofessional. i need my phone tomorrow