Adobe's Deceptive 14-Day Refund Nonsense, ******ion via Non-Refundable Renewal, and Impossible-to-Contact Support – Subscription Extended to March 2027 Despite Prompt Cancellation!

I am extremely frustrated and feel outright ******ed by Adobe's handling of my annual subscription renewal. This is predatory consumer practice combined with deliberately inaccessible support that offers zero real complaint or escalation options. My subscription auto-renewed recently, with the annual payment charged to my account, explicitly extending access until March 2027. I noticed the charge promptly and cancelled the subscription within the 14-day window after that renewal payment date (as confirmed by my account receipts and cancellation confirmation). According to common understanding and what many expect from a "cooling-off" period, this should qualify for a full refund of the renewal amount, with immediate cancellation and no further access or lock-in. They keep my money for a full year I don't need, while I retain access until March 2027 (no immediate end, just no refund). It's ******ion: Charge upfront for a "discounted" annual term, auto-renew without strong notice, then trap users with non-refundable payments and no proration if you act quickly after renewal. Worse, trying to resolve this or get an exception is impossible because Adobe makes themselves completely uncontactable in any straightforward way: No direct email for billing complaints or refunds (old ones like clientcare@adobe.com are ignored or bounce). The "Contact Us" page (helpx.adobe.com/contact.html) is a frustrating runaround: Sign in, select options shows no human support options at all No dedicated complaint form, escalation button, or visible path to speak to a supervisor/executive. This design seems intentional to wear users down so they give up rather than fight for a fair refund. As a huge company with CEO Shantanu Narayen at the helm, Adobe should be embarrassed by support that's this hostile, opaque, and anti-consumer. The 14-day "window" is a sham for renewals—it's misleading marketing that lures people into thinking they have protection, then pulls the rug out. I demand: Immediate full refund of the recent renewal payment (since canceled within 14 days of the charge). Immediate termination of access and subscription (no dragging it to March 2027 while keeping my money). Transparent upfront warnings about renewal non-refundability. A proper, accessible complaint/escalation system on their website.

Hello Peter, please escalate this—Adobe needs accountability for these deceptive, frustrating, and exploitative practices. Many others face the same trap.