Active since May 2017
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12 reviews1 month ago
Adobe's Deceptive 14-Day Refund Nonsense, ******ion via Non-Refundable Renewal, and Impossible-to-Contact Support – Subscription Extended to March 2027 Despite Prompt Cancellation!
I am extremely frustrated and feel outright ******ed by Adobe's handling of my annual subscription renewal. This is predatory consumer practice combined with deliberately inaccessible support that offers zero real complaint or escalation options. My subscription auto-renewed recently, with the annual payment charged to my account, explicitly extending access until March 2027. I noticed the charge promptly and cancelled the subscription within the 14-day window after that renewal payment date (as confirmed by my account receipts and cancellation confirmation). According to common understanding and what many expect from a "cooling-off" period, this should qualify for a full refund of the renewal amount, with immediate cancellation and no further access or lock-in. They keep my money for a full year I don't need, while I retain access until March 2027 (no immediate end, just no refund). It's ******ion: Charge upfront for a "discounted" annual term, auto-renew without strong notice, then trap users with non-refundable payments and no proration if you act quickly after renewal. Worse, trying to resolve this or get an exception is impossible because Adobe makes themselves completely uncontactable in any straightforward way: No direct email for billing complaints or refunds (old ones like clientcare@adobe.com are ignored or bounce). The "Contact Us" page (helpx.adobe.com/contact.html) is a frustrating runaround: Sign in, select options shows no human support options at all No dedicated complaint form, escalation button, or visible path to speak to a supervisor/executive. This design seems intentional to wear users down so they give up rather than fight for a fair refund. As a huge company with CEO Shantanu Narayen at the helm, Adobe should be embarrassed by support that's this hostile, opaque, and anti-consumer. The 14-day "window" is a sham for renewals—it's misleading marketing that lures people into thinking they have protection, then pulls the rug out. I demand: Immediate full refund of the recent renewal payment (since canceled within 14 days of the charge). Immediate termination of access and subscription (no dragging it to March 2027 while keeping my money). Transparent upfront warnings about renewal non-refundability. A proper, accessible complaint/escalation system on their website. Hello Peter, please escalate this—Adobe needs accountability for these deceptive, frustrating, and exploitative practices. Many others face the same trap.
0 replies
4 months ago
Nedbank Insurance Claim is a joke
Nedbank Insurance does not have the ability to deliver on claims
0 replies
29 months ago
Delinquent landlord Elizabeth Ming and estate agent LuxeryNites
Elizabeth Ming, id no 7404100293080, has no scruples. She is sitting on R 21,000 of funds owed and does not engage on how and when she will refund the funds owed by her. We are now in a process to recover through the Western Cape Rental Housing Tribunal, and lodged a case. The managing agent LuxeryNites, aren't assisting in recovering the money either in respect of a Seapoint property occupied, 263 Main Road, Arrow Court. Both Elizabeth and LuxeryNites accepted the monthly lease payment in advance for period of 18 month. The prepaid electricity account pertaining to the property is also in arears and a constant The prepaid of R 600 would only unlock R150 on the meter. Ming is a delinquent landlord and shouldn't be trusted with lessee funds.
0 replies
33 months ago
Gym access denied
No service at Lonehill Gym Idiots run the place Treated me like a crominal
0 replies
37 months ago
Vodacom fibre outage
Vodacom fibre upgrade caused outage of connectivity
53 replies
79 months ago
Airport Parking - ZAR 390 for 20 minutes parking
From: Kris Reddy <Kris.Reddy@airports.co.za> Sent: Sunday, 13 October 2019 10:30 AM To: Johan Bouwer Cc: Lee Coates-Moggee <Lee.coates-moggee@airports.co.za>; Pumeza ****o <Pumeza.****o@airports.co.za> Subject: RE: R390 parking bill for 20 minutes of parking, which is the rule Good day, Thank you for your mail, having regard for your note below I wish to inform you that Lee Coates is our car park manager and has both the responsibility and authority, she has applied herself to your situation and has made a decision. I am in no position to disempower her from exercising her mandate. Whilst the situation is not in your favour we appeal for your understanding. In the event you still feel dissatisfied you may exercise your options further. Very best regards, From: Johan Sent: Saturday, 12 October 2019 09:56 To: Lee Coates-Moggee <Lee.coates-moggee@airports.co.za> Cc: Pumeza ****o <Pumeza.****o@airports.co.za>; Kris Reddy <Kris.Reddy@airports.co.za> Subject: RE: R390 parking bill for 20 minutes of parking, which is the rule Lee Seems that you have no authority as well Let Kris decide, and failing that I will take it further Note No Regards Johan From: Johan Sent: Saturday, 12 October 2019 9:54 AM To: 'Lee Coates-Moggee' <Lee.coates-moggee@airports.co.za> Cc: 'Pumeza ****o' <Pumeza.****o@airports.co.za>; 'Kris Reddy' <Kris.Reddy@airports.co.za> Subject: RE: R390 parking bill for 20 minutes of parking, which is the rule Unacceptable From: Lee Coates-Moggee <Lee.coates-moggee@airports.co.za> Sent: Saturday, 12 October 2019 9:46 AM To: Johan Cc: Pumeza ****o <Pumeza.****o@airports.co.za>; Kris Reddy <Kris.Reddy@airports.co.za> Subject: RE: R390 parking bill for 20 minutes of parking, which is the rule Good morning Mr Bouwer, Thank you for your email, the contents there of are duly noted. On the onset, let me take this opportunity to apologise for the manner in which you were dealt with by the staff member Maria Dlamini. I will certainly discuss this with her. Maria is not in a position of authority, and therefore is not authorised to reduce the parking fee at all. The area you parked in is the Long Stay Parking, hence the fee of R 390.00, the area is well marked, with tariff boards displaying the rates. I do believe that we have ensured that the area has sufficient information pertaining to the rates and the duration that make up the fee of the Long Stay Parking area. I therefore will not be authorising a refund of any monies, the Tariff was charged correctly based on the area you parked in. Regards From: Kris Reddy <Kris.Reddy@airports.co.za> Sent: Friday, 11 October 2019 8:51 AM To: Johan Cc: sonto.mbeze@airport.co.za; maria.dlamini@airport.co.za; Customer Care <customercare@airports.co.za>; Bongiwe Pityi-Vokwana <Bongiwe.Pityi-Vokwana@airports.co.za>; Pumeza ****o <Pumeza.****o@airports.co.za>; Lee Coates-Moggee <Lee.coates-moggee@airports.co.za> Subject: RE: R390 parking bill for 20 minutes of parking, which is the rule Good Morning, Thank you for your mail, it is received with appreciation. Your feedback will help strengthen our customer service excellence and for this I thank you. Lee Coates our manager for Car Park Operations will be addressing your matter. I have copied her on my mail. Very best regards From: Johan Sent: Thursday, 10 October 2019 21:59 To: Customer Care <customercare@airports.co.za>; Bongiwe Pityi-Vokwana <Bongiwe.Pityi-Vokwana@airports.co.za>; Kris Reddy <Kris.Reddy@airports.co.za>; Pumeza ****o <Pumeza.****o@airports.co.za> Cc: sonto.mbeze@airport.co.za; maria.dlamini@airport.co.za Subject: R390 parking bill for 20 minutes of parking, which is the rule Pumeza I left the airport at 20 .20 having had the worst experience in customer care possible. I entered at 19:03 and paid at 20:03 paying R 390 for the hour. I attach the receipt for reference Having presented my parking voucher for the first time at 19:25, I got the shock to find that the bill was R390. The help on the speaker was to go to the parking office on level 2. Getting there I had the absolute horror experience to encounter Maria Dlamini. She recited the rule that if you park in long term parking R 390 is due. She kept on indicating that she can not authorise a discount and reiterated that a mistake was made, but the area is clearly marked and thus the R 390 is due and no refund. On the question of who has that authority, an email address can be supplied and a land line. She indicated that management is in some meeting and she cannot disturb them. On insistence to see them she aid can wait, but she cannot say how long. She is really not helpful and started to antagonise me. My sense, she is presentable, but has no authority and worse than that no attitude to sort the problem. She is deservedly in a low level role, but I suggest that the be pulled from a customer facing role. When I showed her that I only had R 50 on me and the issue is that I parked in the parking expecting a R 20 bill for the quick in out. She said it is my problem. This enraged me. She really is a liability to ACSA. On the further intercom requests for assistance asked for help, I got another unhelpful reciting of the rules. She said “we are not stealing your money”, which just increased my anger at these unhelpful staff. I realised that I was being mocked and belittled by the ACSA staff wanting me to cause an Incident, and by this time my wife joined me and calmed me down. I called my company main shareholder requesting authority to use the company credit card for personal expenses, to get out of the airport. A photo of her writing the details requested down is attached. Note her body language and standing not wanting to engage. She indicated that she is Maria Dlamini, that her Supervisor is Sonto Mbeze, and that Phumeza ****o could listen to me. Having put all the fact on the table, I expect to be refunded for the difference that is due and that was paid by my employer. Regards Johan
0 replies
86 months ago
Vodacom please dont provide fibre - You cant
Vodacom fibre still down, 5 days later Vodacom call center escaletes to their back office, whom will contact me. "masebelo" will call to assit Needles to say the only call I got today was from the Vodacom customer service who wowed to resolve this, as hello peter is reviewed, but note only on weekdays and in office hours Vodacom Please let me contact 'maseleo' my self. I would fire him.
56 replies
86 months ago
AVOID VODACOM FIBRE
Vodacom fibre has no support to fix any fibre interruption My fibre went down on Thursday. The only reponse the call centre can give is that it was escalated to the back office and I would be contacted. This back office does not exist, 4 days later no call back and no change in the help provided by the call centre. I you are interested in going with a corporate to avoid the lack of aftersales support that vodacom promises, dont be swindled AVOID VODACOM FIBRE
56 replies
86 months ago
Vodaco Fibre service broken and they cant fix it
Vodacom fiber has been down for 3 days. Call centre personnel friendly, yet cant resolve. Problem is escalated to an elusive back office, and that whee it end. Vodacom fix my fibre. Vodacom please equip you call centre with tool to resolve and fix the problem. Vodacom fire your non responsive back office personnel, that is if it exist
112 replies
90 months ago
Premium duplicate payment
Debit order was rerun after a manual payment was made, Discovery refunded on the 12 of November according to its records. Today 14 days later funds are still not reflecting in my bank. Credit controller can not take it further since discovery records reflect valid banking. Bank statements supplied to discovery to proof that no payment was received, needs to be on bank letterhead. Jumping the hoops here
210 replies
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