Adobe
Unclaimed Business
|1.2|12 Reviews (last 12 months)|This business does not respond to reviews
Adobe
Unclaimed Business
|1.2
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Adobe is facing significant dissatisfaction from South African subscribers, with a recurring theme centred on billing and cancellation issues. Customers consistently mention difficulty cancelling free trials and subscriptions, with many reporting that deductions continued from their bank accounts despite confirmed cancellations. Reviewers frequently describe the support experience as inaccessible, citing bot-only interactions, unanswered call transfers, and an absence of clear escalation paths. Concerns around perceived unauthorised debits, early cancellation fees, and a lack of transparent refund processes dominate the feedback landscape.
Performance(last 12 months):
Trustindex Rating
2.1TrustIndex
2.1
Review Distribution
1.2|12 Reviews
Jul '25 - Jun '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Brendon L
1 reviews | Active since Jan 2020
4 May 2026, 10:47
ADOBE FREE TRIAL IS A SUBSCRIPTION ****!
Took out a 14 day trial of Adobe and cancelled 2 days in. Received an 'sorry to see you go' email from them confirming the cancellation. A week later they started their monthly deductions which have continued for the last 3 months. Their call centre transfers you to a number that rings briefly and cuts off so you cant get to speak to anyone. Call Centre reception promises to have someone call but nobody ever does but their billing continues. They are ****ming the public with false free trials and zero support!
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Brendon L
1 reviews | Active since Jan 2020
4 May 2026, 10:47
ADOBE FREE TRIAL IS A SUBSCRIPTION ****!
Took out a 14 day trial of Adobe and cancelled 2 days in. Received an 'sorry to see you go' email from them confirming the cancellation. A week later they started their monthly deductions which have continued for the last 3 months. Their call centre transfers you to a number that rings briefly and cuts off so you cant get to speak to anyone. Call Centre reception promises to have someone call but nobody ever does but their billing continues. They are ****ming the public with false free trials and zero support!
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Jana S
1 reviews | Active since Jan 2020
16 Mar 2026, 05:43
Urgent Complaint: Unauthorized Payment Attempts and Lack of Support
Subject: Urgent Complaint: Unauthorized Payment Attempts and Lack of Support tcssup@adobe.com I am writing to report a serious issue with Adobe. As a loyal premium customer for over two years, I have been extremely disappointed by their service this month. I decided not to renew my Adobe subscription this month. However, for almost two weeks now, Adobe has been repeatedly attempting to deduct money from my bank account, despite my non-renewal. The most frustrating aspect of your platform is the complete lack of a clear unsubscription process or accessible customer support. I was forced to interact with a bot because there is no way to reach a real person for assistance. These repeated deduction attempts are causing me to incur bank fees, which is completely unacceptable. This level of non-existent support and unauthorized payment attempts is highly unprofessional. Please stop all attempts to deduct money from my account immediately. Your actions are about to cost you a long-standing and regular customer. Sincerely, A Very Unhappy Customer
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Jana S
1 reviews | Active since Jan 2020
16 Mar 2026, 05:43
Urgent Complaint: Unauthorized Payment Attempts and Lack of Support
Subject: Urgent Complaint: Unauthorized Payment Attempts and Lack of Support tcssup@adobe.com I am writing to report a serious issue with Adobe. As a loyal premium customer for over two years, I have been extremely disappointed by their service this month. I decided not to renew my Adobe subscription this month. However, for almost two weeks now, Adobe has been repeatedly attempting to deduct money from my bank account, despite my non-renewal. The most frustrating aspect of your platform is the complete lack of a clear unsubscription process or accessible customer support. I was forced to interact with a bot because there is no way to reach a real person for assistance. These repeated deduction attempts are causing me to incur bank fees, which is completely unacceptable. This level of non-existent support and unauthorized payment attempts is highly unprofessional. Please stop all attempts to deduct money from my account immediately. Your actions are about to cost you a long-standing and regular customer. Sincerely, A Very Unhappy Customer
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Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 16:31
Adobe's Deceptive 14-Day Refund Nonsense, ******ion via Non-Refundable Renewal, and Impossible-to-Contact Support – Subscription Extended to March 2027 Despite Prompt Cancellation!
I am extremely frustrated and feel outright ******ed by Adobe's handling of my annual subscription renewal. This is predatory consumer practice combined with deliberately inaccessible support that offers zero real complaint or escalation options. My subscription auto-renewed recently, with the annual payment charged to my account, explicitly extending access until March 2027. I noticed the charge promptly and cancelled the subscription within the 14-day window after that renewal payment date (as confirmed by my account receipts and cancellation confirmation). According to common understanding and what many expect from a "cooling-off" period, this should qualify for a full refund of the renewal amount, with immediate cancellation and no further access or lock-in. They keep my money for a full year I don't need, while I retain access until March 2027 (no immediate end, just no refund). It's ******ion: Charge upfront for a "discounted" annual term, auto-renew without strong notice, then trap users with non-refundable payments and no proration if you act quickly after renewal. Worse, trying to resolve this or get an exception is impossible because Adobe makes themselves completely uncontactable in any straightforward way: No direct email for billing complaints or refunds (old ones like clientcare@adobe.com are ignored or bounce). The "Contact Us" page (helpx.adobe.com/contact.html) is a frustrating runaround: Sign in, select options shows no human support options at all No dedicated complaint form, escalation button, or visible path to speak to a supervisor/executive. This design seems intentional to wear users down so they give up rather than fight for a fair refund. As a huge company with CEO Shantanu Narayen at the helm, Adobe should be embarrassed by support that's this hostile, opaque, and anti-consumer. The 14-day "window" is a sham for renewals—it's misleading marketing that lures people into thinking they have protection, then pulls the rug out. I demand: Immediate full refund of the recent renewal payment (since canceled within 14 days of the charge). Immediate termination of access and subscription (no dragging it to March 2027 while keeping my money). Transparent upfront warnings about renewal non-refundability. A proper, accessible complaint/escalation system on their website. Hello Peter, please escalate this—Adobe needs accountability for these deceptive, frustrating, and exploitative practices. Many others face the same trap.
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Anonymous
1 reviews | Active since Jan 2020
11 Mar 2026, 16:31
Adobe's Deceptive 14-Day Refund Nonsense, ******ion via Non-Refundable Renewal, and Impossible-to-Contact Support – Subscription Extended to March 2027 Despite Prompt Cancellation!
I am extremely frustrated and feel outright ******ed by Adobe's handling of my annual subscription renewal. This is predatory consumer practice combined with deliberately inaccessible support that offers zero real complaint or escalation options. My subscription auto-renewed recently, with the annual payment charged to my account, explicitly extending access until March 2027. I noticed the charge promptly and cancelled the subscription within the 14-day window after that renewal payment date (as confirmed by my account receipts and cancellation confirmation). According to common understanding and what many expect from a "cooling-off" period, this should qualify for a full refund of the renewal amount, with immediate cancellation and no further access or lock-in. They keep my money for a full year I don't need, while I retain access until March 2027 (no immediate end, just no refund). It's ******ion: Charge upfront for a "discounted" annual term, auto-renew without strong notice, then trap users with non-refundable payments and no proration if you act quickly after renewal. Worse, trying to resolve this or get an exception is impossible because Adobe makes themselves completely uncontactable in any straightforward way: No direct email for billing complaints or refunds (old ones like clientcare@adobe.com are ignored or bounce). The "Contact Us" page (helpx.adobe.com/contact.html) is a frustrating runaround: Sign in, select options shows no human support options at all No dedicated complaint form, escalation button, or visible path to speak to a supervisor/executive. This design seems intentional to wear users down so they give up rather than fight for a fair refund. As a huge company with CEO Shantanu Narayen at the helm, Adobe should be embarrassed by support that's this hostile, opaque, and anti-consumer. The 14-day "window" is a sham for renewals—it's misleading marketing that lures people into thinking they have protection, then pulls the rug out. I demand: Immediate full refund of the recent renewal payment (since canceled within 14 days of the charge). Immediate termination of access and subscription (no dragging it to March 2027 while keeping my money). Transparent upfront warnings about renewal non-refundability. A proper, accessible complaint/escalation system on their website. Hello Peter, please escalate this—Adobe needs accountability for these deceptive, frustrating, and exploitative practices. Many others face the same trap.
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Morgan M
1 reviews | Active since Jan 2020
25 Feb 2026, 10:42
Unhappy about the current situation
Absolutely terrible service and zero transparency. I used their free trial in November 2025 and tried cancelling it immediately afterward. There was no cancellation option anywhere—no button, no menu, nothing. I tried multiple times, even contacted support, and eventually gave up because it was made impossible to cancel. Now, after all of that, they suddenly decided to try and start deducting money from my account in December 2025. Which I made sure not to pay, but this month they deducted! This is completely unacceptable. I didn’t continue the service because my company switched to a paid version, so there was zero reason for me to renew after the trial. The fact that they make it so difficult to cancel and then charge you anyway feels incredibly dishonest. I expect a full refund immediately. This experience has been frustrating, unnecessary, and honestly ridiculous. I’m extremely unhappy with their service and would never recommend it.
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Morgan M
1 reviews | Active since Jan 2020
25 Feb 2026, 10:42
Unhappy about the current situation
Absolutely terrible service and zero transparency. I used their free trial in November 2025 and tried cancelling it immediately afterward. There was no cancellation option anywhere—no button, no menu, nothing. I tried multiple times, even contacted support, and eventually gave up because it was made impossible to cancel. Now, after all of that, they suddenly decided to try and start deducting money from my account in December 2025. Which I made sure not to pay, but this month they deducted! This is completely unacceptable. I didn’t continue the service because my company switched to a paid version, so there was zero reason for me to renew after the trial. The fact that they make it so difficult to cancel and then charge you anyway feels incredibly dishonest. I expect a full refund immediately. This experience has been frustrating, unnecessary, and honestly ridiculous. I’m extremely unhappy with their service and would never recommend it.
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Lyvia K
1 reviews | Active since Jan 2020
20 Feb 2026, 20:15
**** debitting when cancelled
**** company ever tell me on earth how do adobe keep trying debit from my account yet i cancelled the subscription during trial period.worse part when you visit page it does bot give you option anymore of cancelling yet they keep trying debit.this b***s**t
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Lyvia K
1 reviews | Active since Jan 2020
20 Feb 2026, 20:15
**** debitting when cancelled
**** company ever tell me on earth how do adobe keep trying debit from my account yet i cancelled the subscription during trial period.worse part when you visit page it does bot give you option anymore of cancelling yet they keep trying debit.this b***s**t
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Makhosi T
1 reviews | Active since Jan 2020
3 Dec 2025, 12:36
Adobe daylight *******
I signed up to free trial on 22/11/2025 and cancelled the same day, TELL ME WHY ON EARTH ARE YOU TRYING TO DEBIT MY ACCOUNT ? Why cant i delete my account completely? Cancel this shxt immediately!
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jeff M
1 reviews | Active since Jan 2020
29 Nov 2025, 10:09
Cancelling subscription ripoff
I have had a subscription since October 2019. I want to cancel, but the page says there is an early-cancellation fee of roughly 4 months' subscription. What next? Keep clear, if you can
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Relebohile M
1 reviews | Active since Jan 2020
21 Nov 2025, 19:22
ADOBE DEBITING AMIDST CANCELLATION OF SUBSCRIPTION
@Adobe You're the most pathetic in subscriptions. I unsubscribed 2 months ago yet you still debit from my account. I blocked you from my bank and you still attempt to debit everyday. Cancel my subscription and leave me alone.
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Relebohile M
1 reviews | Active since Jan 2020
21 Nov 2025, 19:22
ADOBE DEBITING AMIDST CANCELLATION OF SUBSCRIPTION
@Adobe You're the most pathetic in subscriptions. I unsubscribed 2 months ago yet you still debit from my account. I blocked you from my bank and you still attempt to debit everyday. Cancel my subscription and leave me alone.
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