JS
Jana S
Active since Nov 2025
3
Reviews
0
Industries
Reviews
3 reviews1 month ago
Urgent Complaint: Unauthorized Payment Attempts and Lack of Support
Subject: Urgent Complaint: Unauthorized Payment Attempts and Lack of Support tcssup@adobe.com I am writing to report a serious issue with Adobe. As a loyal premium customer for over two years, I have been extremely disappointed by their service this month. I decided not to renew my Adobe subscription this month. However, for almost two weeks now, Adobe has been repeatedly attempting to deduct money from my bank account, despite my non-renewal. The most frustrating aspect of your platform is the complete lack of a clear unsubscription process or accessible customer support. I was forced to interact with a bot because there is no way to reach a real person for assistance. These repeated deduction attempts are causing me to incur bank fees, which is completely unacceptable. This level of non-existent support and unauthorized payment attempts is highly unprofessional. Please stop all attempts to deduct money from my account immediately. Your actions are about to cost you a long-standing and regular customer. Sincerely, A Very Unhappy Customer
0 replies
2 months ago
Top-tier business!
A massive shout-out to Alida from Rental Plus! We've experienced nothing but excellent service from her. Her reliability is unmatched – she always delivers on time, regardless of the season. Beyond that, her problem-solving skills are superb; every issue we've encountered has been handled very fast and professionally. Thank you, Alida, for making our experience so smooth, and thank you, Rental Plus, for running such a top-tier business!
0 replies
5 months ago
Unacceptable Customer Service at Cash Crusaders, Amanzimtoti
Unacceptable Customer Service at Cash Crusaders, Amanzimtoti I need to file a formal complaint against two managers at the Cash Crusaders store in Amanzimtoti. Today, I attempted to return a faulty kettle and microphone purchased earlier this year. Upon arrival, I found two female staff members, including a manager, engaged in personal phone calls at the cashier's desk. We had to interrupt them to receive service, and their initial attitude was extremely rude. When I explained that the items had stopped working and I wished to exchange them (and was prepared to pay any difference), both the manager and her assistant rudely stated that the items would be sent for repair. During our conversation, they deliberately turned up the in-store music to an unbearable volume, making it impossible to communicate further. I specifically pointed out how rude and unprofessional this behavior was. Your staff urgently needs proper customer service training. They must learn professionalism, how to treat customers respectfully, and how to handle personal matters without negatively impacting their work. Customers are essential for your business's survival. I await your response and a resolution for my faulty items. Regards, Jana
0 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
2 (66.66666666666667%)