MM
Morgan M
Active since Nov 2024
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
Unhappy about the current situation
Absolutely terrible service and zero transparency. I used their free trial in November 2025 and tried cancelling it immediately afterward. There was no cancellation option anywhere—no button, no menu, nothing. I tried multiple times, even contacted support, and eventually gave up because it was made impossible to cancel. Now, after all of that, they suddenly decided to try and start deducting money from my account in December 2025. Which I made sure not to pay, but this month they deducted! This is completely unacceptable. I didn’t continue the service because my company switched to a paid version, so there was zero reason for me to renew after the trial. The fact that they make it so difficult to cancel and then charge you anyway feels incredibly dishonest. I expect a full refund immediately. This experience has been frustrating, unnecessary, and honestly ridiculous. I’m extremely unhappy with their service and would never recommend it.
0 replies
5 months ago
Quick Fast Assistance.
Thank you for assisting me so quickly with my enquiry! I truly appreciate the great service and the way you handled my situation—it felt genuine and professional. Your agent made the entire process a pleasure and resolved everything immediately. BIG THANKS for the outstanding support! I would definitely love to make use of your services again. Thank you Dewald!
53 replies
5 months ago
Review for LendPlus and Zaundre
I recently had an issue with my account, and Zaundre went above and beyond to assist me. They ensured my refund was processed the very same day I emailed, which was truly impressive. The level of customer care and professionalism was outstanding, and I really appreciate the effort. While I don’t think I’ll be using LendPlus again, I wanted to take the time to thank Zaundre for the amazing assistance and exceptional service.
0 replies
5 months ago
Unacceptable Service – Unauthorized Deduction After Loan Cancellation
I am extremely dissatisfied with my experience with LendPlus. I app**** for a loan (Loan Reference: Loan №800992.) earlier this month, but the funds were sent via e-wallet, which I could not access. After contacting two agents, Akif and Amanda, and confirming via email, I was assured that the loan application would be canceled since the funds were unused. Despite this, LendPlus deducted a payment from my account without authorization. This is a clear breach of trust and unacceptable business practice. I have requested an immediate refund and expect confirmation within 3 business days, failing which I will escalate this matter to the National Credit Regulator and other consumer protection authorities. Transparency and accountability are non-negotiable. This experience has been frustrating and unprofessional, and I strongly advise others to exercise caution when dealing with LendPlus.
53 replies
5 months ago
Terrible Customer Service / delivery service.
Absolutely Terrible Delivery Experience I am extremely disappointed with the service I received. I placed an order three days ago, and the delivery status has been bouncing back and forth between “In Transit” and “Out for Delivery” with no clear communication. Yesterday, the package was supposedly out for delivery, yet the driver—Mark—called me once, was incredibly rude, and never even attempted to deliver to my address. He then marked the delivery as failed. I fully understand that my area may be considered high-risk and that deliveries might only be made on certain days. However, it is your responsibility to communicate this clearly to both the customer and the merchant to avoid exactly this kind of confusion and frustration. Instead, I was met with disrespect and a complete lack of professionalism. When I asked Mark if the delivery could still be made, he told me he would be delivering in a nearby area but refused to come back to complete my delivery. I have never experienced service this unprofessional. I regularly order from various merchants and deal with multiple courier companies—none of which have ever failed to deliver on the promised date, regardless of my area. Meanwhile, your service has now taken three days and counting, making the merchant look unreliable because your delivery standards do not align with what they advertise. I wasn’t even upset at first about the delay, but the attitude and poor customer service from Mark pushed me to leave this review. The lack of communication, inconsistency in your delivery process, and complete disregard for customer experience are unacceptable. I sincerely hope you take this feedback seriously, because this was by far one of the worst courier experiences I’ve had.
0 replies
5 months ago
Terrible Customer Service / delivery service.
Absolutely Terrible Delivery Experience I am extremely disappointed with the service I received. I placed an order three days ago, and the delivery status has been bouncing back and forth between “In Transit” and “Out for Delivery” with no clear communication. Yesterday, the package was supposedly out for delivery, yet the driver—Mark—called me once, was incredibly rude, and never even attempted to deliver to my address. He then marked the delivery as failed. I fully understand that my area may be considered high-risk and that deliveries might only be made on certain days. However, it is your responsibility to communicate this clearly to both the customer and the merchant to avoid exactly this kind of confusion and frustration. Instead, I was met with disrespect and a complete lack of professionalism. When I asked Mark if the delivery could still be made, he told me he would be delivering in a nearby area but refused to come back to complete my delivery. I have never experienced service this unprofessional. I regularly order from various merchants and deal with multiple courier companies—none of which have ever failed to deliver on the promised date, regardless of my area. Meanwhile, your service has now taken three days and counting, making the merchant look unreliable because your delivery standards do not align with what they advertise. I wasn’t even upset at first about the delay, but the attitude and poor customer service from Mark pushed me to leave this review. The lack of communication, inconsistency in your delivery process, and complete disregard for customer experience are unacceptable. I sincerely hope you take this feedback seriously, because this was by far one of the worst courier experiences I’ve had.
265 replies
12 months ago
Unresolved Billing & Device Return – Ongoing Neglect from Rain
I have had enough of the complete lack of service and accountability from Rain. Since September last year, I have been trying to resolve issues around your poor connectivity, unresponsive support, and now, an outrageous R2000+ bill for a service I haven’t used in months. Let me be clear: I reported the terrible connection last year and stopped using the device once it became clear that Rain could not deliver even the bare minimum for a stable internet service. I wrote a review in September detailing this experience, yet nothing has changed. I stopped making payments because I was not receiving a working service, and yet, you continue to bill me month after month — without resolution, without contact, and without shame. I have emailed multiple times requesting that someone collect your device, and to this day, no one has gotten in touch. It is not my responsibility to chase after a company that cannot even provide basic customer care. Not only have you failed to deliver a working product, but your poor service cost me financially — I’ve had to buy my own data to work, or worse, go into the office on days I was meant to work remotely. This is not just frustrating — it’s unacceptable. I demand that: Someone from Rain’s escalation or social media team contacts me immediately to arrange the collection of your device. You explain why I’m being charged for a service I didn’t use. You either waive or significantly reduce the outrageous R2000+ bill you’ve dumped on me. Rain has taken me for a fool long enough. I will not be ignored any longer — if I do not receive a response promptly, I will escalate this further and ensure that others are made aware of this shameful experience.
116 replies
12 months ago
Need HELP!
This is my first time attempting to take out a contract with MTN, and I must express my utter disappointment with the experience so far. What should have been an exciting and straightforward process has become incredibly frustrating, marred by slow responses, poor communication, and shockingly bad customer service. I have already been approved for a cellphone contract—all checks have been completed, including DebiCheck—yet no one has contacted me regarding the delivery of my device. This delay is unacceptable. Worse still, every time I call, I’m forced to wait endlessly just to reach an agent, only to have the call abruptly cut off with zero follow-up. The lack of urgency and professionalism is appalling. If this is how customers are treated before even receiving their device, I shudder to think what support looks like after. I demand that someone from MTN’s social media or customer service escalation team contacts me immediately with a clear update on my contract and device delivery. This situation has gone on far too long, and I expect it to be handled with the seriousness it deserves.
0 replies
17 months ago
Rain IS TERRIBLE!
They charge me monthly even though I am not on a monthly contract. They also charging me for when they are not providing me with any internet connection. Ive tried changing me contact number on the app so that I can request a call back but I cannot because my account is in arrears. My router has been plugged out since August yet they are still charging me for not using it. I will not recommend rain. Their service is terrible as well and the connection. Ive tried calling and all they do is place me on hold and then end the line.
112 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (77.77777777777777%)