Unhappy about the current situation

Absolutely terrible service and zero transparency. I used their free trial in November 2025 and tried cancelling it immediately afterward. There was no cancellation option anywhere—no button, no menu, nothing. I tried multiple times, even contacted support, and eventually gave up because it was made impossible to cancel. Now, after all of that, they suddenly decided to try and start deducting money from my account in December 2025. Which I made sure not to pay, but this month they deducted! This is completely unacceptable. I didn’t continue the service because my company switched to a paid version, so there was zero reason for me to renew after the trial. The fact that they make it so difficult to cancel and then charge you anyway feels incredibly dishonest. I expect a full refund immediately. This experience has been frustrating, unnecessary, and honestly ridiculous. I’m extremely unhappy with their service and would never recommend it.