NO SERVICE FROM ADUMO!

Booked a card machine with Bachandwa which was to be used at a one day charity event on 26th July 2025. The machine was delivered one week after the event! I informed Adumo Support Team that I no longer needed the machine & that they could arrange to fetch it. When nothing happened I called again & spoke to Shana. Once again nothing happened so I called again & this time spoke to Masika. By now I was really fed up. I sent Bachandwa a Whatsapp message who rep**** that I would not be receiving any refunds in spite of the machine having not been used & in spite of my telephonic notifications! Thereafter I called Nthabiseng who I was told is a Supervisor. She advised me to send through a cancellation email, which I did immediately. I am at a loss as to why the other staff members to whom I had previously spoken did not advise me of this process. Although Nthabiseng was most apologetic about the bad service received, I fail to understand as to why Adumo is not refunding me the money that they have been deducting from my account over the last 3 months for a machine that was delivered a week after the event took place & has therefore never been used!!!