DC
Dawn C
Active since Jun 2014
12
Reviews
0
Industries
Reviews
12 reviews5 months ago
GOLD CAPITAL DOES NOT KEEP TO THEIR PROMISES!
Gold Capital runs a radio adverti*****t during which they confirm that they will "come to the client" to give quotation on the customers unwanted jewellery and even to an immediate payment. On Monday 17th November I sent G.C. Jhb a photo of a very valuable diamond ring together with the diamond and gold specifications. During the day and also on Tuesday I communicated with them via Whatsapp during which they confirmed that they would definitely call on me as per their statement in their advert. As I am based in Centurion, they stated that a representative from that branch would call on me. The time was set for today (Thursday 20th November) anytime between 10am to 1pm., and I subsequently sent them my business address. At 10am I sent a Whatsapp message to ask their ETA and a few minutes later received a call from Lisa stating that they would not be coming as it was not worth their time! Lisa further stated that I would have to make an appointment and come to their offices! I reminded her that their radio advert was in fact "false advertising", However, Lisa was not perturbed in the least. In my opinion, what Gold Capital says and promises is not what the customer receives!
0 replies
6 months ago
NO SERVICE FROM ADUMO!
Booked a card machine with Bachandwa which was to be used at a one day charity event on 26th July 2025. The machine was delivered one week after the event! I informed Adumo Support Team that I no longer needed the machine & that they could arrange to fetch it. When nothing happened I called again & spoke to Shana. Once again nothing happened so I called again & this time spoke to Masika. By now I was really fed up. I sent Bachandwa a Whatsapp message who rep**** that I would not be receiving any refunds in spite of the machine having not been used & in spite of my telephonic notifications! Thereafter I called Nthabiseng who I was told is a Supervisor. She advised me to send through a cancellation email, which I did immediately. I am at a loss as to why the other staff members to whom I had previously spoken did not advise me of this process. Although Nthabiseng was most apologetic about the bad service received, I fail to understand as to why Adumo is not refunding me the money that they have been deducting from my account over the last 3 months for a machine that was delivered a week after the event took place & has therefore never been used!!!
0 replies
37 months ago
No customer service at HMH Hair Products - Roylin Hairdressing Supplies CC
I have been a customer at HMH hair products since 2021. I have always only purchased one of their doggie shampoos and have made it clear to them - both verbally and also in writing - that I only purchase their 5litre concentrate Happy Dog Shampoo. I originally dealt with their rep (Youlandi) who gave excellent customer service. However, she left the company during last year and was replaced by a lady, named Letisha. I must emphasise that I also made it very clear to her which doggie shampoo I use, as they seem to have a range of dog shampoos. I recently ordered a 5litre Happy Dog Shampoo and they delivered the incorrect product. However, when the delivery arrived, we were very busy and the shampoo was in a white packet. However, as the size looked correct I did not check the item until a few days later when I wanted to mix it for use. Upon discovering that it was the incorrect product, I immediately called their head office to request that they please exchange it. I also sent a Whatsapp message to their rep requesting the same. The lady at their Head Office did not bother to communicate with me any further and their rep called me to shout at me and tell me that they would not be exchanging the item as it was my mistake for ordering the wrong item! I was totally shocked by their attitude, and today I called head office again to ask for the business owner's email address with the intention of explaining to her what has happened, hoping that I would at least receive some basic customer service from her. However, before I even had the opportunity of writing to the owner of HMH - Lin Hodnett - she sent me an email telling me that they do not make errors and therefore would not be exchanging the item for the correct one. She further stated that if I was not happy then I could go elsewhere to purchase shampoo. Wow! Wow! Wow! what happened to customer Service? What happened to the customer being correct? What happened to the customer is King? Would I recommend HMH Hair Products to anyone - Never in a million years! Totally shocking way to run a business!
53 replies
38 months ago
NO CUSTOMER SERVICE AT MOTUS NISSAN MENLYN!
The dealer principle - Anton vd Berg - does not even bother to return phone calls & when trying to make a service booking the staff are extremely rude! They lost a customer today.
0 replies
55 months ago
Solent Ceiling Fans
I recently purchased a Solent Ceiling Fan which was installed incorrectly and which resulted in the fan being very noisy. I contacted Roger from Solent Ceiling Fans Support Team in KZN who gave me five-star service. He immediately couriered a new motor for the fan from their factory in KZN to me in Pretoria, Roger stayed in touch with me until my electrician had fitted the new motor and thereafter arranged for the courier service to lift the faulty motor and return it to KZN. I compliment Roger and the Solent team on excellent customer service. The new fan is running silently now.
53 replies
55 months ago
STILL NO SERVICE FROM VODACOM!!
This is the third report that I am writing about the poor service that I keep receiving from Vodacom. After the last report Vodacom replied to me privately requesting that I call their number 0821946 to sort out the issue. I did this and spoke to a Phina Mase who was not helpful at all and basically did not have a clue on how to handle the matter. She assured me that someone senior would contact me and it has been almost a week and I have not been contacted by anyone from Vodacom. Phina also refused to give me a reference number and assured me that it would be sms'd to me. Needless this to say this also has not happened. How does one receive some kind of service from these people??
106 replies
55 months ago
How to contact Hello Peter telephonically??
Please can Hello Peter provide correct contact information on their website. The telephone numbers on their site are non-existent and when one writes to the email on their drop down, one does not receive any reply. Thank you!
106 replies
55 months ago
Queens Pet Shop not worth visiting!
Went to Queens in Highlands Centre this morning - staff are unfriendly and exceptionally rude and their knowledge of fish and fish accessories is non-existent! Walked out and visited Animal Worx in Southdowns Centre and the difference is like day and night! Friendly and knowledgeable staff - what a pleasure!
0 replies
56 months ago
VODACOM PROVIDES BAD SERVICE YET AGAIN!
On the 27th August 2021 I sent in a negative review to HP about the shocking service I have been receiving from Vodacom. Vodacom was very quick to answer with a standard email telling me that the matter would be investigated and that someone from their office would contact me in connection with my complaint. Sadly, TWO WEEKS have gone by and I still have not heard from Vodacom! Extremely bad service once again!!!
106 replies
56 months ago
NO SERVICE FROM VODACOM!
I originally had 2 data contracts with Vodacom for a number of years. One of them was cancelled during 2019 and the second one was cancelled in March 2020. When the pandemic broke out I called Vodacom to enquire if I was able to cancel the 2nd contract and was informed that it would be cancelled with immediate effect. However, this was not done and I continued receiving monthly invoices in spite of me no longer making use of the data. In desperation, on the 10th of September 2020, I wrote a very detailed letter to Vodacom which I emailed to 5 different email addresses. The only reply that I received on the 14th of September was a copy of my original contract from Zeldah Rambau. On the 16th of September I once again wrote to Vodacom, after which Zeldah called me to say something about the contract requiring two months notice and that Vodacom was going to take legal action for the non-payment. It is now one year later, and each and every month Vodacom has billed me for this data contract in spite of it not being active. They have also black listed my account. I am writing this review to H.P. in the hope that Vodacom will now take some action in this matter and bring it to an end, as clearly, one of their staff did not follow through and cancel the contract as originally requested by me.
106 replies
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (75%)