Motus Nissan Menlyn
Claimed Business
Motus Nissan Menlyn
Claimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Motus Nissan Menlyn
Motus Nissan Menlyn has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked Motus Nissan Menlyn across 23 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lucratia M
1 reviews | Active since Jan 2020
7 Mar 2026, 01:15
Motusnissan menlyn: Spare wheel
I bought a car at Motusnissan. I was assisted by the guy Lganesan 2025 August. Shock off my life the car didn’t have a spare wheel and a jack spanner. I have been communicating with the guy. Hi said I must send him a quotation hi will pay out of his pocket, to date I’m still waiting, I feel I was ****** and he doesn’t want to take accountability, I’m not sure if it’s because I’m a woman his take advantage. I not happy at all.
Helpful (0)
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Lucratia M
1 reviews | Active since Jan 2020
7 Mar 2026, 01:15
Motusnissan menlyn: Spare wheel
I bought a car at Motusnissan. I was assisted by the guy Lganesan 2025 August. Shock off my life the car didn’t have a spare wheel and a jack spanner. I have been communicating with the guy. Hi said I must send him a quotation hi will pay out of his pocket, to date I’m still waiting, I feel I was ****** and he doesn’t want to take accountability, I’m not sure if it’s because I’m a woman his take advantage. I not happy at all.
0
Replies (0)TT
Thando T
1 reviews | Active since Jan 2020
13 Nov 2025, 11:04
MOTUS MENLYN ****
Lans sells vehicles without a spare tyre and drops the call on your when you request contact. Lans also hides his manager when you request his managers name. Lans has been doing this for weeks approaching a month now. Now response, no respect, no shame just ego and hubris. He knows he keeps his job after this so there’s no reason to be responsible when there’s no consequences/accountability.
Helpful (0)
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Thando T
1 reviews | Active since Jan 2020
13 Nov 2025, 11:04
MOTUS MENLYN ****
Lans sells vehicles without a spare tyre and drops the call on your when you request contact. Lans also hides his manager when you request his managers name. Lans has been doing this for weeks approaching a month now. Now response, no respect, no shame just ego and hubris. He knows he keeps his job after this so there’s no reason to be responsible when there’s no consequences/accountability.
0
Replies (0)GM
GODFREY M
1 reviews | Active since Jan 2020
2 Oct 2025, 12:18
****med By Motus Nissan Menlyn
I am writing this email with deep disappointment and concern regarding my experience with the vehicle purchased from you and your dealership. When I purchased the car, I was informed it was a new vehicle that had only been used for dealership run-arounds, which explained the 1,500+ km mileage. However, at no point was I told that the rear-right side of the car had been repainted. This came to light only when I attempted to sell the car through Wheelee, during their inspection process. This lack of transparency is highly concerning and misleading. Further, during my first service at your Roodepoort dealer, I was told that my battery needed to be replaced—at a cost of R2,500. I had to escalate this issue before a lady from your branch confirmed that the battery was, in fact, new and should not be replaced. This incident felt like an attempt to exploit a customer. Recently, I went to Kia Sandton for my 30,000 km service, where I was informed that the rear brake pads were worn to 1mm and needed to be replaced for nearly R4,000. I was also told the wipers needed replacing. However, a qualified mechanic friend inspected the brake pads and confirmed they were still in good condition. At 30,000 km, such wear seems highly unlikely, and this raises further concerns around the integrity of the service recommendations. Lastly, I’ve been experiencing glitches with the car’s radio system, specifically with navigation and call audio. It frequently scratches and becomes inaudible. I have reported this, but the issue remains unresolved. Given these repeated concerns—ranging from lack of transparency at the point of sale, questionable service practices, and unresolved technical faults—I feel compelled to escalate this matter. I will be taking this up with my lawyer and the Motor Industry Ombudsman of South Africa. I also believe prospective customers deserve to be made aware of these experiences to avoid facing similar issues. I trust you understand the seriousness of this matter and will respond accordingly.
Helpful (0)
|Replies (0)GM
GODFREY M
1 reviews | Active since Jan 2020
2 Oct 2025, 12:18
****med By Motus Nissan Menlyn
I am writing this email with deep disappointment and concern regarding my experience with the vehicle purchased from you and your dealership. When I purchased the car, I was informed it was a new vehicle that had only been used for dealership run-arounds, which explained the 1,500+ km mileage. However, at no point was I told that the rear-right side of the car had been repainted. This came to light only when I attempted to sell the car through Wheelee, during their inspection process. This lack of transparency is highly concerning and misleading. Further, during my first service at your Roodepoort dealer, I was told that my battery needed to be replaced—at a cost of R2,500. I had to escalate this issue before a lady from your branch confirmed that the battery was, in fact, new and should not be replaced. This incident felt like an attempt to exploit a customer. Recently, I went to Kia Sandton for my 30,000 km service, where I was informed that the rear brake pads were worn to 1mm and needed to be replaced for nearly R4,000. I was also told the wipers needed replacing. However, a qualified mechanic friend inspected the brake pads and confirmed they were still in good condition. At 30,000 km, such wear seems highly unlikely, and this raises further concerns around the integrity of the service recommendations. Lastly, I’ve been experiencing glitches with the car’s radio system, specifically with navigation and call audio. It frequently scratches and becomes inaudible. I have reported this, but the issue remains unresolved. Given these repeated concerns—ranging from lack of transparency at the point of sale, questionable service practices, and unresolved technical faults—I feel compelled to escalate this matter. I will be taking this up with my lawyer and the Motor Industry Ombudsman of South Africa. I also believe prospective customers deserve to be made aware of these experiences to avoid facing similar issues. I trust you understand the seriousness of this matter and will respond accordingly.
0
Replies (0)BM
Brenda M
1 reviews | Active since Jan 2020
1 Jun 2025, 12:40
Good day I have experience a traumatized situation at Motus Nissan Menlyn when I took my car for service
Good day I have experience a traumatized situation at Motus Nissan Menlyn when I took my car for service. It was my first time taking my car there as is close to my work place. Firstly I used an online booking but there was no SMS confirmation for my booking until I decided to give them a call then the lady who was assisting said she has received my bookings. She didn't say if my car was still in service plan or not like the other dealership(BB Nissan Sinovile) does when I book for my service. Even on the day I took my car for service they didn't say anything. To my surprise when I went to fetch my car the told me I have to pay R4300. 00 of which I didn't have by that time. My point is that if they could have explained everything in full I couldn't have accepted to take my car for service at that moment. I'm still stressed by this situation
Helpful (0)
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Brenda M
1 reviews | Active since Jan 2020
1 Jun 2025, 12:40
Good day I have experience a traumatized situation at Motus Nissan Menlyn when I took my car for service
Good day I have experience a traumatized situation at Motus Nissan Menlyn when I took my car for service. It was my first time taking my car there as is close to my work place. Firstly I used an online booking but there was no SMS confirmation for my booking until I decided to give them a call then the lady who was assisting said she has received my bookings. She didn't say if my car was still in service plan or not like the other dealership(BB Nissan Sinovile) does when I book for my service. Even on the day I took my car for service they didn't say anything. To my surprise when I went to fetch my car the told me I have to pay R4300. 00 of which I didn't have by that time. My point is that if they could have explained everything in full I couldn't have accepted to take my car for service at that moment. I'm still stressed by this situation
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Replies (0)MB
Mari B
1 reviews | Active since Jan 2020
15 Apr 2025, 15:16
Extremely disappointing service
Would not recommend! The aftermarket service has been lacking and has been an excruciating process to get my car fixed. It has been four months of back and forth to Motus Select Menlyn dealership. We have booked the car in a total of three times already and still some issues have not been resolved. We constantly need to follow up with Lance, with weeks that pass without any feedback, if any at all. This is extremely disappointing service.
Helpful (0)
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Mari B
1 reviews | Active since Jan 2020
15 Apr 2025, 15:16
Extremely disappointing service
Would not recommend! The aftermarket service has been lacking and has been an excruciating process to get my car fixed. It has been four months of back and forth to Motus Select Menlyn dealership. We have booked the car in a total of three times already and still some issues have not been resolved. We constantly need to follow up with Lance, with weeks that pass without any feedback, if any at all. This is extremely disappointing service.
0
Replies (0)SM
Sarah M
1 reviews | Active since Jan 2020
1 Apr 2025, 06:51
Plea to cancel a deal
The customer's interaction was perfect however they are worse in delivering the product. I was sold a car which had technical issues and when I returned it they accepted without any complain. They were supposed to cancel the deal because it was still within 5 days of signing the contract. The sales person convinced me to take another car, which I told him I need to exercise my options at other dealers. When I got a better offer somewhere same dealership but different branch, I realised they did not cancel the 1st deal from their side. I wrote to their dealer principal and have not received any acknowledgement of my email.
Helpful (0)
|Replies (0)SM
Sarah M
1 reviews | Active since Jan 2020
1 Apr 2025, 06:51
Plea to cancel a deal
The customer's interaction was perfect however they are worse in delivering the product. I was sold a car which had technical issues and when I returned it they accepted without any complain. They were supposed to cancel the deal because it was still within 5 days of signing the contract. The sales person convinced me to take another car, which I told him I need to exercise my options at other dealers. When I got a better offer somewhere same dealership but different branch, I realised they did not cancel the 1st deal from their side. I wrote to their dealer principal and have not received any acknowledgement of my email.
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Replies (0)JP
Juan P
1 reviews | Active since Jan 2020
18 Feb 2025, 08:26
No costumer Service
Firstly, getting ahold of the correct people is a nightmare. Reception transfers you to endless elevator music with no answer. Secondly, my vehicle was in for a service and returned with an oil leak. They never return your calls or assist you in the matter. I have contacted Nissan SA to no avail. Should you wish to service your vehicle, I suggest you make use of another branch.
Helpful (0)
|Replies (0)JP
Juan P
1 reviews | Active since Jan 2020
18 Feb 2025, 08:26
No costumer Service
Firstly, getting ahold of the correct people is a nightmare. Reception transfers you to endless elevator music with no answer. Secondly, my vehicle was in for a service and returned with an oil leak. They never return your calls or assist you in the matter. I have contacted Nissan SA to no avail. Should you wish to service your vehicle, I suggest you make use of another branch.
0
Replies (0)KN
Kamogelo N
1 reviews | Active since Jan 2020
12 Feb 2025, 10:27
Extremely poor service from Nissan Select Menlyn
I would not recommend anyone to buy a car at Motus Select (specifically from the sales guy Lance Ganesan). He is extremely slow. It has been more than a month since I bought the car and I still haven’t received my car registration details. When you call him, he promises that it will be done within a few days but still no progress. He doesn’t answer WhatsApp’s or calls
Helpful (0)
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Kamogelo N
1 reviews | Active since Jan 2020
12 Feb 2025, 10:27
Extremely poor service from Nissan Select Menlyn
I would not recommend anyone to buy a car at Motus Select (specifically from the sales guy Lance Ganesan). He is extremely slow. It has been more than a month since I bought the car and I still haven’t received my car registration details. When you call him, he promises that it will be done within a few days but still no progress. He doesn’t answer WhatsApp’s or calls
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