****med By Motus Nissan Menlyn

I am writing this email with deep disappointment and concern regarding my experience with the vehicle purchased from you and your dealership.

When I purchased the car, I was informed it was a new vehicle that had only been used for dealership run-arounds, which explained the 1,500+ km mileage. However, at no point was I told that the rear-right side of the car had been repainted. This came to light only when I attempted to sell the car through Wheelee, during their inspection process. This lack of transparency is highly concerning and misleading.

Further, during my first service at your Roodepoort dealer, I was told that my battery needed to be replaced—at a cost of R2,500. I had to escalate this issue before a lady from your branch confirmed that the battery was, in fact, new and should not be replaced. This incident felt like an attempt to exploit a customer.

Recently, I went to Kia Sandton for my 30,000 km service, where I was informed that the rear brake pads were worn to 1mm and needed to be replaced for nearly R4,000. I was also told the wipers needed replacing. However, a qualified mechanic friend inspected the brake pads and confirmed they were still in good condition. At 30,000 km, such wear seems highly unlikely, and this raises further concerns around the integrity of the service recommendations.

Lastly, I’ve been experiencing glitches with the car’s radio system, specifically with navigation and call audio. It frequently scratches and becomes inaudible. I have reported this, but the issue remains unresolved.

Given these repeated concerns—ranging from lack of transparency at the point of sale, questionable service practices, and unresolved technical faults—I feel compelled to escalate this matter. I will be taking this up with my lawyer and the Motor Industry Ombudsman of South Africa. I also believe prospective customers deserve to be made aware of these experiences to avoid facing similar issues.

I trust you understand the seriousness of this matter and will respond accordingly.