Adumo
Verified Business
|1|5 Reviews (last 12 months)|Responds in 90h 43m
Adumo
Verified Business
|1
5 Reviews (last 12 months)
Responds in 90h 43m
Performance(last 12 months):
Ranking
#178
in Financial Services
Reply Time
90h 43m
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEN
Essen N
1 reviews | Active since Jan 2026
15 Jan 2026, 11:41
DISGUSTING SERVICE FROM ADUMO
DISGUSTING SERVICE. If there was a -10 star, Adumo will get it. They do not reply to emails or phone calls. Unable to resolve problems. They only know to send terminals so they can bill you. Unable to order loyalty cards. Itumeleng.Mogopodi- biggest problem- cannot resolve or respond. Lood du Plessi- suppose to be in charge- does not respond also. I would say- Stay away from this company. I wish their senior management of CEO/Directors get to see this email. What a waste. Was perfect when it was SureSwipe. After changeover, the wheels fell off.
Helpful (0)
|Replies (0)EN
Essen N
1 reviews | Active since Jan 2026
15 Jan 2026, 11:41
DISGUSTING SERVICE FROM ADUMO
DISGUSTING SERVICE. If there was a -10 star, Adumo will get it. They do not reply to emails or phone calls. Unable to resolve problems. They only know to send terminals so they can bill you. Unable to order loyalty cards. Itumeleng.Mogopodi- biggest problem- cannot resolve or respond. Lood du Plessi- suppose to be in charge- does not respond also. I would say- Stay away from this company. I wish their senior management of CEO/Directors get to see this email. What a waste. Was perfect when it was SureSwipe. After changeover, the wheels fell off.
0
Replies (0)DP
Divan P
1 reviews | Active since Aug 2011
28 Nov 2025, 13:22
Poor service you cant trust
Does not care for you business. They ignore mails you sent as it took more then a week and 5 mails, whatsapp to support and calls to get one reply that sending me to different department which also done reply. Stay safe, stay away
Helpful (0)
|Replies (0)DP
Divan P
1 reviews | Active since Aug 2011
28 Nov 2025, 13:22
Poor service you cant trust
Does not care for you business. They ignore mails you sent as it took more then a week and 5 mails, whatsapp to support and calls to get one reply that sending me to different department which also done reply. Stay safe, stay away
0
Replies (0)EM
Eugene M
1 reviews | Active since May 2013
21 Nov 2025, 09:40
Bank Details Update Delayed for almost a Month
This has been the worst customer service experience I’ve had with Adumo Online. A simple request to update my bank account details has dragged on for more than a month and still isn’t resolved, creating unnecessary problems in my accounting. I have repeatedly asked Giancarlo to finalise the update. I completed the online forms, received confirmation, yet the funds are still being paid into my old account. I’m trying to remain civil, as requested, but nothing has been done and the issue continues. Please update the banking details without further delay.
Helpful (0)
|Replies (0)EM
Eugene M
1 reviews | Active since May 2013
21 Nov 2025, 09:40
Bank Details Update Delayed for almost a Month
This has been the worst customer service experience I’ve had with Adumo Online. A simple request to update my bank account details has dragged on for more than a month and still isn’t resolved, creating unnecessary problems in my accounting. I have repeatedly asked Giancarlo to finalise the update. I completed the online forms, received confirmation, yet the funds are still being paid into my old account. I’m trying to remain civil, as requested, but nothing has been done and the issue continues. Please update the banking details without further delay.
0
Replies (0)mF
maggie F
1 reviews | Active since Mar 2015
18 Oct 2025, 17:03
Much Ad(un)o about everthing!
As a consumer, Adumo is the most frustrating loyalty card experience. I received a loaded gift card from Robertson Wines. (Thank you Robertson!) I tried using my card at a local corner shop and not one machine would accept it. Now I am trying to order via Takealot, because online research says my card can be used anywhere that accepts MasterCard. This is clearly not the case! Customer service emails take days to get proper, coherent answers, and the non-toll-free number is not available over weekends. What a crushing disappointment. What do I do now?
Helpful (0)
|Replies (0)mF
maggie F
1 reviews | Active since Mar 2015
18 Oct 2025, 17:03
Much Ad(un)o about everthing!
As a consumer, Adumo is the most frustrating loyalty card experience. I received a loaded gift card from Robertson Wines. (Thank you Robertson!) I tried using my card at a local corner shop and not one machine would accept it. Now I am trying to order via Takealot, because online research says my card can be used anywhere that accepts MasterCard. This is clearly not the case! Customer service emails take days to get proper, coherent answers, and the non-toll-free number is not available over weekends. What a crushing disappointment. What do I do now?
0
Replies (0)RB
Ralph B
1 reviews | Active since Dec 2024
16 Oct 2025, 10:39
Hidden costs
a while back I had the misfortune of signing up for the Adumo payment plat form as they offered a slightly lower rate that I was paying at the time. They basically locked me in for 24 months rental of R361.33 per month on the speedpoint device . At the time the saving with the lower rate more than covered the monthly Rental rate. Almost a year in I was approached by another competitor with a lower rate which was a no brainer and I signed up but the advantage is to buy the speedpoint device upfront for R499.00 . The Monthly Savings was quite substantial and I was happy to pay Adumo the monthly rental despite not using their speedpoint. Then as of September they started to charge me an extra R500.00 and when I queried this, they stated it was a minimum transaction fee. I have been in business a long time and I have never come across such exorbitant fees charged for a payment platform that you arent even using. Fortunately the contract expires end of October and I will be rid of the most expensive payment platfom on the Planet !!!
Helpful (0)
|Replies (0)RB
Ralph B
1 reviews | Active since Dec 2024
16 Oct 2025, 10:39
Hidden costs
a while back I had the misfortune of signing up for the Adumo payment plat form as they offered a slightly lower rate that I was paying at the time. They basically locked me in for 24 months rental of R361.33 per month on the speedpoint device . At the time the saving with the lower rate more than covered the monthly Rental rate. Almost a year in I was approached by another competitor with a lower rate which was a no brainer and I signed up but the advantage is to buy the speedpoint device upfront for R499.00 . The Monthly Savings was quite substantial and I was happy to pay Adumo the monthly rental despite not using their speedpoint. Then as of September they started to charge me an extra R500.00 and when I queried this, they stated it was a minimum transaction fee. I have been in business a long time and I have never come across such exorbitant fees charged for a payment platform that you arent even using. Fortunately the contract expires end of October and I will be rid of the most expensive payment platfom on the Planet !!!
0
Replies (0)