MF
maggie F
Active since Mar 2015
17
Reviews
0
Industries
Reviews
17 reviews6 months ago
Much Ad(un)o about everthing!
As a consumer, Adumo is the most frustrating loyalty card experience. I received a loaded gift card from Robertson Wines. (Thank you Robertson!) I tried using my card at a local corner shop and not one machine would accept it. Now I am trying to order via Takealot, because online research says my card can be used anywhere that accepts MasterCard. This is clearly not the case! Customer service emails take days to get proper, coherent answers, and the non-toll-free number is not available over weekends. What a crushing disappointment. What do I do now?
0 replies
35 months ago
Not Speedpay when in need
Pathetic service delivery from yet another sloppily run govt. dept. I'd love to listen to actual recordings of calls. I have Speedpay as a beneficiary and never receive an SMS. I had have to email and phone their 24-hour helpline as a back-up each month for a year. I've been listening to dreadful, generic PABX musak for 30 minutes already and we need water.
0 replies
46 months ago
R: Consitently FNB is "NULL and VOID" in my books, Re: Credit Card application
I've been with FNB for 43 years and last posted on Hello Peter in 2019, regarding my consistently declined Credit Card application, which evoked a flurry of high-ranking corporate responses, but no satisfaction. THUMBNAIL: My FNB Credit Card arrears were settled with lawyers Biccari Bollo on 19 November, 2012. I have subsequently supplied this letter to FNB several times, via email, and in print. Having finally been asked to visit my local branch (following an application in 2019) , the consultant found that my credit card account status found that this was still "red-flagged by legal" and suggested that I just take out a personal loan, which I did, but this was NOT my preferred choice.. Subsequently (several months ago), I applied for an FNB Credit Card again and was refused. On phoning, I was told that my regular, small micro-loans were to blame (which I ironically would not have had to take out, had I had access to a credit card)! I no longer have any micro-loans, so two weeks ago, I applied again for a credit card, and was refused once more, with no reason given. (I am contractually employed on a long-term retainer basis by a major client and earn a good salary, which is paid at month-end. My income does not outweigh my expenses and my debts are paid faithfully.) Following my two most recent online FNB Credit Card applications (over the past two weeks), I have received the following form SMSes and emails: "Dear MARGARET FOLLETT We have received your application for the null. Your application has been sent for further evaluation and we'll get back to you with a response as soon as possible. If you have any enquiries, please call 0860 FASTAP (327827), using reference number ckkf93k3u6.S" Hahaha. Yeah, right! My application for "the null" says it all! After 40+ years of loyalty, I am literally nothing to FNB. Bring back personalised banking, because I feel like going to FNB Head Office and camping out until this is resolved.
134 replies
57 months ago
Black Cat Peanut Butter offers more crunch than you'd expect - but no sorry yet!
I've been married to my current husband for seven years and discovered a month or two ago that we both loved Black Cat Crunchy Peanut Butter, although we had never enjoyed this legendary bread spread together. My 16-year-old son (who,until recently had expressed a loathing for the crunchy variant) also gave the thumbs-up, so, when in the CT Tokai Blue Route Checkers Hyper, we actually celebrated buying our first-ever jar of Black Cat, together. (I kid you not.) Imagine my shock on arriving home, making a slice of toast slathered in my freshly opened, beloved Black Cat Peanut Butter and biting down hard on a piece of gravel! (Fortunately I only chipped two front teeth slightly!) I contacted the Tiger Brands call centre the very next day and spoke to an agent who, though charming and helpful-sounding, gave me an absurd list of things I had to send to their W/A number (incl. photographs of the stone - he didn't actually know what gravel was - along with proof of purchase, etc.). I was also, bizarrely, asked to REPLACE the piece of gravel in the jar where I found it, for seemingly imminent collection. (Obviously I bagged this instead) He also assured me that I would be contacted within 72 hours. Tick tock... Here are my WhatsApp messages: "Gravel found in Black Cat Crunchy PB bought 22 July at Checkers Hyper Blue Route Tokai & reported telephonically today by M.Follett. I dropped the stone and it broke in two but was clearly indistinguishable from nuts on toast. Very scary experience. Thank goodness I only nibbled the stone and didn't bite down hard on it! Ref. No: TB 2107270329" "Greetings. I understand that it may take a day or so to respond, and I also realise that there is nothing much to say on your company's part, as it is clearly a freak occurrence and an extremely rare quality control issue in your otherwise excellent product! Although luckily I just I chipped a front tooth slightly, it could have been so much worse and I can't help wondering what the process would have been had that happened!" [01:29, 12/08/2021] Maggie: "Hi. I was told that I would be contacted within 72 hours of calling your contact centre on 26/7. To my disappointment, this has not taken place - despite my fulfilling all your requirements. My jar and piece of gravel are still awaiting collection. If I have no response via my email: maggie.follett@gmail.com or this W/A number by tomorrow at midday, I shall have no other recourse but to publish a Hellopeter review, and obtain a quote from my dentist to repair my chipped tooth, Over to you now..." [01:33, 12/08/2021] Maggie:" It's astonishing that you would prepared to alienate an advertising, marketing and journalism professional who has been brand loyal for 50 years. Times sure have changed!" [01:44, 14/08/2021] Maggie: "What is the point of a WhatsApp platform when there is no response?" The whole experience saddens my whole family, especially in the light of our very genuine joy at especially going to Checkers to buy what we didn't realise was a family favourite. (My hubby and I even joked about brand loyalty, despite a higher price.) The jar of Black Cat remains on our shelf with the very substantial, peanut-sized piece of gravel in a baggie taped to the lid. How dare this reputable company make me jump through hoops to prove what happened and then leave me with an unresolved "F*** you" for your brand loyalty over a period of 50 years! (Incidentally, I've been in marketing, advertising and journalism for over 30 years and if were Tiger Brands, I would climb the highest mountain in terms of PR to avoid not only censure on social media, but also the cost of repairing my chipped teeth. To think that I have asked for neither from a brand we grew up with! Poor form, or "swak" as we say in SA. Tiger Brands call centre: 086 010 0878. WhatsApp: +27 78 992 6377
0 replies
60 months ago
A lying Uber driver unmasked!
Unfortunately I no longer have the vehicle details for an Uber driver named Guy, but these should be listed with you. Naturally, as with any Uber ride, one always enters the destination. When this particular driver arrived, he asked where my husband and I were headed, which I found surprising. We then explained that our destination was not far (being also in Muizenberg) but that it was in the direction from which he had just come. He questioned us aggressively as to whether it was "on the beach" to which we replied that it was, but he did not even wait to find out that the venue was actually only five minutes away and accessible without any traffic at all. To our surprise he simply said "No I will not go there", locked his doors and sped off! Imagine our shock and anger to receive the below email from Uber a few minutes later! Uber <noreply@uber.com> Sun, 2 May, 12:51 (13 days ago) Uber Your driver said you were not wearing a face cover or mask Hi Maggie, We’re reaching out because a driver who recently canceled one of your trips let us know that you were not wearing a face cover or mask. As is always the case, riders and drivers can cancel a trip for any reason, and this includes the ability to cancel if the other person isn’t following Uber’s mandatory face cover policy. To avoid this happening again, you must follow Uber’s policy and wear a face cover or a mask the next time you take a trip. You’ll need to verify that you are wearing a mask when you request your next trip by taking a photo of yourself with your mask on. Please see the guidance below on how to properly wear a face cover or mask. WHO mask guidance ❯ Wearing a face cover or mask helps protect those around you. Please note that if we continue to receive reports that you’re not wearing a face cover or mask when riding with Uber, you’ll risk losing access. If your trip was canceled when you were in fact wearing a face cover or mask, we are sorry for that inconvenience. Please contact us through Help and let us know. Thank you for understanding, and we hope you stay well. I cannot believe this impudence, especially as my husband (a former paramedic) and I are so very scrupulous. I hope that this rude man is chastised and does not sully the reputation of Uber.
0 replies
60 months ago
FNB deserves NO CREDIT for declining credit card application without valid reason, for a decade!
This is not my first post about my consistently declined FNB online credit card application. In March of 2012 I paid all my FNB credit card arrears to lawyers Biccarri Bollo and supplied FNB with the requisite lawyer's letter (several times). I decided to apply online again for a credit card in 2014, but was declined. In 2019 I began this tedious process again, but kept being declined, regardless of my financial status. After having spoken to innumerable FNB call centre consultants, and being fobbed off with a massive variety of reasons (incl. the fact that I was/am still listed as having a credit card and/or the case was/is still with the legal department) I posted a complaint on this forum. After a flurry of calls and emails from FNB's PR and so-called management who promised to deal with the issue, I was finally sent this email from EDC Support <EDCSupport@fnb.co.za> on 12 September 2019. Good day, Kindly note for a new credit card application you will need to do a manual application by contacting FNB credit new application on 087 575 1111 or email CreditCardApplicationResolution@fnb.co.za Please provide new application with the enclosed letter confirming closure of this credit card account. Regards, Muzi Radebe | Administrator | FNB Card Division | Consumer Segment 6th Floor, FNB Place, 30 Diagonal St, JHB, 2000 | Tel: (086) 0112011 GUESS WHAT? On phoning the call centre again, I was told that I could only apply at a branch. I duly went to my local FNB at Blue Route Centre, Tokai, CT, where a very helpful consultant spent almost an hour on the phone, because whenever she tried to process my application, it came up flagged on her computer. In the end, on her suggestion, I took out a personal loan, as she could provide no logical reason as to why my application for an FNB credit card was still being declined. It is now May, 2021 and I have again been declined for no good reason. This has obviously affected my credit record over the years and I demand to speak to a real person who can resolve the matter, as it is a source of ongoing humiliation and anger to me. I have been a loyal FNB client for 42 years and this treatment is bull****!
53 replies
67 months ago
When you need online credit urgently but just can't get it ... Mobicred!
I was very excited about the Mobicred online credit offering and signed on because it's a great alternative payment option, despite healthy interest rates. Today however, when needing to urgently purchase online items in time for my pre-booked handyman to install them, it took several hours and repeated password & username resets for my order to be processed via 4home.co.za. After having to cancel my order, I tried again and eventually this went through, but now my subsequent order from Takealot simply cannot be processed at all. The following message, without any apology, appears on-screen: "Mobicred payment is temporarily unavailable. Mobicred is working to restore this service as quickly as possible. Please use an alternative payment option." Why would I choose an alternative option when I want to use Mobicred? The Mobicred contact centre only operates during working hours and there is no chatline, with the result that my order cannot be processed and I won't receive it on the expected date. This has now incurred extra costs for me. I am curious to know whether Mobicred has any intention to recompense what must be a vast multitude of inconvenienced online clients, and in what way. I look forward to sharing this with other Mobicred users, and also a satisfactory response from Mobicred.
53 replies
76 months ago
Very few stars for STA. (Maybe I should just STA here and find another agent.)
Early last week I filled in an STA Travel online form regarding (firstly) an existing Thailand package, and later, how it could be adapted to my husband and my requirements, as the dates would no longer suit us. I received no response, so, after a day or two's wait, I phoned and spoke to a helpful consultant, who said she could not access my previous (online, detailed) enquiry (long story, but why not?,) however, she would attempt to assist us. I explained what we were looking for and waited again. I subsequently received a call from her asking me to confirm my email address, which I did. Again, no communication! I then phoned to complain about the poor service and happened to speak to the same consultant, Zayaan, who said that she had been trying to send emails to my confirmed address to no avail. Finally, after giving my email once again (apparently a "system error" caused delivery to bomb), a "special sale option" came through yesterday via the same agent, which was not an option at all, having only one destination, over the wrong number of days, and none of the personalised service I was given to expect. (In fact, on Googling, everyone is offering the same package, at the same hotel and at the same price!I) I responded last night asking about this and have again received no response. I chose STA Travel because, like most ordinary people, I don't have the disposable income to be choosy, but they fall short of their promise and expectations.
0 replies
78 months ago
THE FABRIC IS "GREEN" - BUT WHAT"S WITH THE STRETCHING SCENE?
I purchased two pairs of RealBasics "recycled fabric" leggings (I think they were on a special) at Pick 'n Pay Clothing, Capricorn, on 15/10. I am a size 36 usually, but the items weren't labelled thus, so I chose a large-sized black and dark blue pair. When I tried the black pair on at home it fitted perfectly, but the waist stitching of the blue pair immediately started popping and it was clearly not the size marked. I returned these during the requisite one-month period, showed the shop assistant the clear size discrepancy and swapped them for another pair (large) that matched the waist size of the black pair that had fitted perfectly. However, on later actually wearing the black leggings (and subsequently the blue ones) to work for just one day each, they look like jodhpurs, with baggy elephant knees to boot! Although I have slender legs, I can assure you that I have not lost weight during one month, and that the new blue pair also fitted perfectly when I tried it on. I only discovered this last week (as I had had no occasion to wear either pair before.) I am now out of the guarantee period! I realise that they were inexpensive garments and that this sounds like a First World Problem, but if "recycled fabric" (whatever that means) stretches so much after just one day's wear, it doesn't seem to be ideal legging fabric. Furthermore, the CMT and sizing is shoddy. The cheap leggings I bought from the Chinese shop next door fitted perfectly and still look great, after months of wear! I wonder if others with my build have had the same problem with these particular "Green" leggings? I'm a bit disappointed with my purchase and cannot now return the items. Any comments?
105 replies
80 months ago
I give credit where it's due, but not to FNB!
Five days ago, after writing about my being repeatedly declined for a credit card by FNB (because I apparently still have a card "with legal", which was in fact settled in full in 2012, and which obviously also affects my credit rating each time I reapply), I received an encouraging number of both telephonic and emailed responses - both from the charming customer complaints PR and the relevant department/s. In brief I was asked to submit my ID, proof of address, three months' payslips and the original settlement letter (the latter for the umpteenth time after the years). I sent these to no less than three relevant FNB credit card-related addresses last week, but have not received a response. Today I phoned the standard FNB 'hotline" (high call volumes as usual) and spoke to a consultant, who told me that the supervisor would call me back. I waited all afternoon for this and subsequently could not even get though when I tried to call again. On my return home I was greeted by a form letter, as below: Dear MARGARET FOLLETT , Thank you for your enquiry. In view of our discussion regarding your (Cheque, Credit Card, Home Loans, etc.) (Delete which is not applicable) account, please be advised of the following For your reference I have attached (terms and conditions, product information) (Delete which is not applicable) relating to the concerns that you have raised. I trust that the information provided addresses your concerns adequately. If there is any additional information that you require regarding our products / services, please do not hesitate to contact us. We will be happy to be of assistance. Regards, Nqobile Mvuyana | Premier Banker | FNB Premier | Tel: (087) 5777 000 Is this how South Africa's 'first national bank' treats a loyal Premier banking client of 40 years standing, who is servicing loans with large interest?
105 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
1 (5.882352941176471%)
3 Star
4 (23.529411764705884%)
2 Star
8 (47.05882352941177%)
1 Star
3 (17.647058823529413%)