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I am absolutely disgusted by the approach the company takes when it comes to unforseen reasons to cancel a treatment. I joined last year October and was not informed or any clauses or company policies in place. I paid a 50% upfront and attended minimal sessions however due to unforseen circumstances I was forced to request to cancel the treatment and request a refund of he remaining sessions. I was lead to believe there will be resolution but instead received a nightmare of a call whereby I was told they company policy prohibits refunds. What disgusting service instead they still trying to replace my refund with products and alternative treatments. Clients don't join with intentions of leaving but when faced with certain situations we have no other options. I just want the funds due to me not your products or alternative treatments. I would suggest that if ever you want to join a program with this company ask for terms and conditions because hey are not forthcoming or transparent with information. It's absolutely the worst possible inhuman way to treat people.