Most useless aftermarket warranty in SA!!

Absolutely DISGRACEFUL and DISHONEST Company! Rejecting claims because they mislead you with information, my turbo was faulty and they advised the turbo is covered to be repaired and I just need to submit the photos, fault report, quote and service history to claims. After the turbo was sent away to the repairer to get repaired and fault report was created, the turbo was fitted and all documents was submitted to claims. Then these clowns come and say and assessor wants to see the vehicle and turbo before it is repaired, but they also want a fault report before an assessor is sent?? They reject the claim because work was done before hand, and they only advised after woods about the assessor. Will not recommend this useless service and company and will never use this service again. Just a waste of money!