Complaint about Samsung

To whom it may concern,

Please receive my warmest regards. My name is Vuyelwa I bought microwave at cresta (game)4 years ago and insured it for the amount of R200. Should anything happen it's covered. The microwave has 10 years warranty. Game at alberton took the microwave wave inn for samsung to fix it. Whenever I go there they giving me different stories that the microwave has not been fix or returned back from the dealership. It's close to a year without microwave and that frustrated heals of me.

Looking forward to hearing from you.

Regards Vuyelwa