VM
Vuyelwa M
Active since Nov 2018
5
Reviews
0
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Reviews
5 reviews25 months ago
Failing to deliever
I am very disappointed with multichoice. I have been with Multichoice for 12 years. Now l think it's time for me to cancel my subscription with them. The way they treat people it's like we are stupid we don't know what we want. My agreement with multichoice was on the 5th of every month. I always pay early on the 28 or 29 of every month using their EFT link. I always pay R850 This month I paid on the 5th. The amount of R1150. 95 as per their EFT link. Now is on the 13th my data has not been loaded. I called them they told me that my matter has been scaleted even their supervisor Bongiwe told me that l should wait for an hour my data will be allocated l waited nothing was done. It's 8 days now nothing has been done. I am currently working from home and l have a client who's stuck at the airport the ticket of the client is not issued. Will multichoice be able to pay for that client ticket"NO". I now need to go to work every day as multichoice as a whole is failing me. I even knock off as late as 19:00pm. Since this data thing has being introduced to multichoice I think they are failing as an organisation. One lady l spoke too she told me that l am not the only one whose complaining about the data. There's a client who is still waiting from 20th of February 2024 the data is not loaded come to my suprise that the same data department they knock off 05:30 or 18:00pm how do people knock off while there's a backlog of work.? I took a toup from them telling that the data will be loaded after 24hours it's more than 24 hours but 8 days the data has not been loaded. I think it's better if I go to mtn for unlimited data cause multichoice has failed me as their loyal client. Secondly when it comes to top up they don't waste time but when it comes to data allocation they take you to pillar to post. I feel like this data is their way of making money and ****ming people period. I am very disappointed and l don't want to see anything that says multichoice in my house. I don't want anyone from multichoice to tell me that they understand cause no one understands the trauma and the frustration they put me through. Thirdly their team leader they don't want to engage with clients they send junior staff to me handling quires of which in my understanding a manager should handle every complaint that arises and address the complain or fix the complain with their managerial skills to pin point the few: Planning, leadership, controlling and organization. They have failed beyond. On the phone l will take uptoo an hour no one is fixing the problem at hand. Their team leaders are in the meeting or you will get a defensive answer that they are busy on the phone they will call you back and Bongiwe committed herself that she will call me back and she has never done that til this day. Data department must close down. It's like we don't have other alternatives we do but we chose to be loyal to multichoice that today it's Been failing me for the past 8 days. Their stuff it's a nightmare they all not solution deriven they'll rather tell you that other people are also facing the same problem. Who's problem is it? I paid for the service that l have to fight for in order for me to put food on the table my family is affected due to this. I am done with Dstv honestly. Regards Unhappy client and I will never be happy with multichoice
56 replies
39 months ago
MBD PAID UP LETTER
MBD PAID UP LETTER Very disappointing experience with MBD. I took a credit card with standard bank and the account was handed over to MBD attorney. We tried to called MBD attorney with standard bank outlet on the 3rd of december 2022. They promised to send me a letter after one week. After a week standard bank called me to come over so that we can make follow up. We wrote an email no response. MBD is very incompetent. I just need them to clear my name and send me the paid up letter its been 3 years already and they are not bothered at all. Am very disappointed also i question myself how do standard bank appointment them to be running with such big project. Am very frustrated Vuyelwa mabetha vmabetha@gmail.com 0780181034
176 replies
61 months ago
Complaint about Samsung
To whom it may concern, Please receive my warmest regards. My name is Vuyelwa I bought microwave at cresta (game)4 years ago and insured it for the amount of R200. Should anything happen it's covered. The microwave has 10 years warranty. Game at alberton took the microwave wave inn for samsung to fix it. Whenever I go there they giving me different stories that the microwave has not been fix or returned back from the dealership. It's close to a year without microwave and that frustrated heals of me. Looking forward to hearing from you. Regards Vuyelwa
0 replies
89 months ago
Vodacom ripping people off
Dear Vodacom I have been waiting for your outlet to call me till today nothing. Can anyone attend to my matter urgently it really frustrate. I really doubt if i will ever use or take Vodacom contract they rip people off and they don't know how to explain themselves when you ask them question . Am very dissapointed. It's easy for Vodacom to call you and tell you about their product but when you experience problems with their network no one will call you but they'll continue charging for something you didn't use. Can i get response to this matter
315 replies
90 months ago
Vodacom contract extra charges complain
Dear Reader I need help with Vodacom contract. I took Vodacom contract early this year and I was buying R100 for their services. I later in May change the accounts from fnb to capitec and I received a call from one of Vodacom outlets regarding my account I told the lady i was talking too that I am aware that my debit orders are not registered with my capitec account and I provided her with my new bank account number and gave her a go ahead to ahead to debit all the amount of the months I owed but they didnt. In August mid month I got a call from Vodacom again telling me that they are willing to upgrade my contract for 5gig ( R150 ) I agreed then I again I told this lady to do the same as Instructed the first lady till to none of that hasn't happen all i get was an invoice of me owing them R9000 from certain law firm. Can i get Vodacom to call me on ********** 034
210 replies
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1 Star
4 (80%)