Worse scheme that doesn't pay end of the year.

Aeci end of the year they don't want to pay claims. I took my daughter for immunization which cost 2020 my claim was rejected, I was offered 250 only. I pay every month, the nerve of them. Immunization it's scheduled that every child has to take. I called on the 13th of dec asking why my claim was rejected & why the 250 is going to the health care. I was told that my fund are debilitated & I should provide proof that I paid. I always pay the health care & I get reimbursed on my account why is it different this time no answer. I was promised that they will look @ get back to me. I called again on 22 Dec, waiting feed back still nothing. I ask them to call me back & I'm told that the supervisor has to authorize for call back. I'm tired next meeting @ work on medical aid, I'm attending tired of them.