AM
AECI medical aid
Unclaimed Business
AM
Performance(last 12 months):
#2Ranked In Other
0 NPSUnlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
Tshepiso M
1 reviews | Active since Jan 2020
14 Jan 2026, 08:09
Hospital bills not paid between Medical aid and Mondia wellness 30301037584
I was on AECI medical aid, I went to Mondia wellness in Vereeniging. I was admitted on the beginning of 06 October 2025, Stayed there till 30 October 2025. The problem I have is that the hospital is claiming that the medical aid did not pay them, whereas the medical aid has sent me a statement showing that the hospital has been paid in full. This morning I had a call from Zelda Rathbone. I have forwarded her a proof of payment from medical aid side. It still looks like there is an issue. Please help.
Helpful (0)
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Tshepiso M
1 reviews | Active since Jan 2020
14 Jan 2026, 08:09
Hospital bills not paid between Medical aid and Mondia wellness 30301037584
I was on AECI medical aid, I went to Mondia wellness in Vereeniging. I was admitted on the beginning of 06 October 2025, Stayed there till 30 October 2025. The problem I have is that the hospital is claiming that the medical aid did not pay them, whereas the medical aid has sent me a statement showing that the hospital has been paid in full. This morning I had a call from Zelda Rathbone. I have forwarded her a proof of payment from medical aid side. It still looks like there is an issue. Please help.
0
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AM
Aviwe M
1 reviews | Active since Jan 2020
27 Aug 2022, 05:06
Good customer service from Annemarie
I'd like to commend Annemarie, a service consultant for good service. My claim was rejected due to the practice being suspended due to having outstanding fees with the BHS. She made sure to stay on top of my case to ensure my claim was processed as soon as the practice made payment and the suspension was lifted. She made sure to call when she said she would.
Helpful (0)
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Aviwe M
1 reviews | Active since Jan 2020
27 Aug 2022, 05:06
Good customer service from Annemarie
I'd like to commend Annemarie, a service consultant for good service. My claim was rejected due to the practice being suspended due to having outstanding fees with the BHS. She made sure to stay on top of my case to ensure my claim was processed as soon as the practice made payment and the suspension was lifted. She made sure to call when she said she would.
0
Replies (0)ZN
Zandile N
1 reviews | Active since Jan 2020
22 Dec 2021, 10:08
Worse scheme that doesn't pay end of the year.
Aeci end of the year they don't want to pay claims. I took my daughter for immunization which cost 2020 my claim was rejected, I was offered 250 only. I pay every month, the nerve of them. Immunization it's scheduled that every child has to take. I called on the 13th of dec asking why my claim was rejected & why the 250 is going to the health care. I was told that my fund are debilitated & I should provide proof that I paid. I always pay the health care & I get reimbursed on my account why is it different this time no answer. I was promised that they will look @ get back to me. I called again on 22 Dec, waiting feed back still nothing. I ask them to call me back & I'm told that the supervisor has to authorize for call back. I'm tired next meeting @ work on medical aid, I'm attending tired of them.
Helpful (0)
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Zandile N
1 reviews | Active since Jan 2020
22 Dec 2021, 10:08
Worse scheme that doesn't pay end of the year.
Aeci end of the year they don't want to pay claims. I took my daughter for immunization which cost 2020 my claim was rejected, I was offered 250 only. I pay every month, the nerve of them. Immunization it's scheduled that every child has to take. I called on the 13th of dec asking why my claim was rejected & why the 250 is going to the health care. I was told that my fund are debilitated & I should provide proof that I paid. I always pay the health care & I get reimbursed on my account why is it different this time no answer. I was promised that they will look @ get back to me. I called again on 22 Dec, waiting feed back still nothing. I ask them to call me back & I'm told that the supervisor has to authorize for call back. I'm tired next meeting @ work on medical aid, I'm attending tired of them.
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Replies (0)RM
Refiloe M
1 reviews | Active since Jan 2020
9 Sept 2021, 12:30
AECI doesn't pay claims .
I paid cash for a covid 19 test and then submitted a claim to my medical aid to pay me back now that process took so long they kept sending back and forth and to where I should send my claim documents and saying that I had no membership number on my email which I did I eventual was able to sent the documents after a long process its been three weeks now and no one got back to me about my claim , I called universal last week to ask and they said that the tariff code on my invoice was incorrect my question was had I not called who would have told me about this it seems that no one cares to help us there , the lady I spoke to said they will send an email to tell me what to do since the tariff code was wrong I never got that email and even when i want to send that tariff code I don't know where to send it because they will keep sending me back and forth , I think they don't want to pay ,but this is really unfair as i used my cash knowing that it will be reimbursed CRMREF: 2021-2-**********. CRMREF: 2021-2-********** CRMREF: 2021-2-**********. CRMREF: 2021-2-**********. CRMREF: 2021-2-**********. CRMREF: 2021-2-**********. I have spoken to these people so many times about the same thing I don't know what to do anymore I have been enquiring about this since march and I got no assistance i called today 9/9 2021 and they asked me for the same documents of which and they now telling me i have to have reference number to show that i have been querying i don't know what to do anymore it doesn't look like i will get the refund am so disappointed . Refiloe , 0796628331
Helpful (0)
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Refiloe M
1 reviews | Active since Jan 2020
9 Sept 2021, 12:30
AECI doesn't pay claims .
I paid cash for a covid 19 test and then submitted a claim to my medical aid to pay me back now that process took so long they kept sending back and forth and to where I should send my claim documents and saying that I had no membership number on my email which I did I eventual was able to sent the documents after a long process its been three weeks now and no one got back to me about my claim , I called universal last week to ask and they said that the tariff code on my invoice was incorrect my question was had I not called who would have told me about this it seems that no one cares to help us there , the lady I spoke to said they will send an email to tell me what to do since the tariff code was wrong I never got that email and even when i want to send that tariff code I don't know where to send it because they will keep sending me back and forth , I think they don't want to pay ,but this is really unfair as i used my cash knowing that it will be reimbursed CRMREF: 2021-2-**********. CRMREF: 2021-2-********** CRMREF: 2021-2-**********. CRMREF: 2021-2-**********. CRMREF: 2021-2-**********. CRMREF: 2021-2-**********. I have spoken to these people so many times about the same thing I don't know what to do anymore I have been enquiring about this since march and I got no assistance i called today 9/9 2021 and they asked me for the same documents of which and they now telling me i have to have reference number to show that i have been querying i don't know what to do anymore it doesn't look like i will get the refund am so disappointed . Refiloe , 0796628331
0
Replies (0)RM
Refiloe M
1 reviews | Active since Jan 2020
8 Sept 2021, 07:53
Bad Service AECI medical scheme
After emailing too many time and writing reviews about AECI no one has called me and even if try to call i cant get anywhere with these people regarding my issue ,very bad service form aeci Refiloe 0796628331
Helpful (0)
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Refiloe M
1 reviews | Active since Jan 2020
8 Sept 2021, 07:53
Bad Service AECI medical scheme
After emailing too many time and writing reviews about AECI no one has called me and even if try to call i cant get anywhere with these people regarding my issue ,very bad service form aeci Refiloe 0796628331
0
Replies (0)RM
Refiloe M
1 reviews | Active since Jan 2020
23 Aug 2021, 07:24
Bad service
I paid cash for a covid 19 test and then submitted a claim to my medical aid to pay me back now that process took so long they kept sending back and forth and to where I should send my claim documents and saying that I had no membership number on my email which I did I eventual was able to sent the documents after a long process its been three weeks now and no one got back to me about my claim , I called universal last week to ask and they said that the tariff code on my invoice was incorrect my question was had I not called who would have told me about this it seems that no one cares to help us there , the lady I spoke to said they will send an email to tell me what to do since the tariff code was wrong I never got that email and even when i want to send that tariff code I don't know where to send it because they will keep sending me back and forth , I think they don't want to pay ,but this is really unfair as i used my cash knowing that it will be reimbursed I have spoken to these people so many times about the same thing I don't know what to to anymore
Helpful (0)
|Replies (0)RM
Refiloe M
1 reviews | Active since Jan 2020
23 Aug 2021, 07:24
Bad service
I paid cash for a covid 19 test and then submitted a claim to my medical aid to pay me back now that process took so long they kept sending back and forth and to where I should send my claim documents and saying that I had no membership number on my email which I did I eventual was able to sent the documents after a long process its been three weeks now and no one got back to me about my claim , I called universal last week to ask and they said that the tariff code on my invoice was incorrect my question was had I not called who would have told me about this it seems that no one cares to help us there , the lady I spoke to said they will send an email to tell me what to do since the tariff code was wrong I never got that email and even when i want to send that tariff code I don't know where to send it because they will keep sending me back and forth , I think they don't want to pay ,but this is really unfair as i used my cash knowing that it will be reimbursed I have spoken to these people so many times about the same thing I don't know what to to anymore
0
Replies (0)IT
Ivan T
1 reviews | Active since Jan 2020
19 Apr 2017, 11:39
Poor Service
<p>I have recenly requested , on behalf of an estate which I am administrating, from AECI , the IT3A's from them to complete the tax returns. </p> <p> </p> <p>This was a few weeks back, I have not recieved a reply. When I followed up I received a reply from an email address ********** saying that they will attend to this.</p> <p> </p> <p>I phoned again today and the lady who I was dealing with , after much arguing, just put me on hold.</p> <p> </p> <p>I am at my wits end as I just want to simply get these basic documents. I have had no response and when I ask the employees they have no idea what I am talking about.</p> <p> </p> <p>This is very poor customer service.</p> <p> </p> <p>I just need some help!!!</p> <p> </p> <p>Ivan Talbot</p>
Helpful (0)
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Ivan T
1 reviews | Active since Jan 2020
19 Apr 2017, 11:39
Poor Service
<p>I have recenly requested , on behalf of an estate which I am administrating, from AECI , the IT3A's from them to complete the tax returns. </p> <p> </p> <p>This was a few weeks back, I have not recieved a reply. When I followed up I received a reply from an email address ********** saying that they will attend to this.</p> <p> </p> <p>I phoned again today and the lady who I was dealing with , after much arguing, just put me on hold.</p> <p> </p> <p>I am at my wits end as I just want to simply get these basic documents. I have had no response and when I ask the employees they have no idea what I am talking about.</p> <p> </p> <p>This is very poor customer service.</p> <p> </p> <p>I just need some help!!!</p> <p> </p> <p>Ivan Talbot</p>
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