AM
Aviwe M
Active since Mar 2020
20
Reviews
0
Industries
Reviews
20 reviews6 months ago
Refund outstanding for 3 months - is this a joke?
Yeah no. Greyhound is by far the worst coach to deal with you. First of all, they have an online option to cancel, but in order for the cancellation and refund to be processed you still have to call.That defeats teh whole purpose of teh onlien platform. Anyway, on the 22nd of July 2025, I cancelled my ticket. I reached out to them on the 28th of July because I was confused about why there was no communication regardign my refund. So there is no information flow between the reservations, refund teams and the online system. Again. Ridiculous. Secondly, I received a refund form to complete , which iI did and on the 29th of July I received an email from Selesley Whittaker confirming receipt of my cancellation. August came and went - no refund. September came and went - no refund. Mind you, I had actually followed up via phone call and was reassured by the agent that my refund would be processed. Teh last straw was when I followed up on the 10th of October and I was informed that I need to contact Kuveshni. Which I did. She must be working in the mornings only and going on a tea break for the rest of day because teh lady has not even bothered to contact me to this day, the 20th of October. I mean why work if you're not going to attend to your emails? Its teh easiset thing to do. It just means you can't even do the bare minimum. Anyway, when I called today the gentleman told me he was going to send my request to the refund department with the same Kuveshni who doesnt answer emails. No thanks. I politely asked me to refer me to someone else who will not need a Hello Peter post to get them to do their job. So can someone other than Kuveshni from the refund department please assit me with gettign my refund in the next 24 hours because I am not waiting another "21 working days" because apparently time is subjective and can be whatever you want it to be. Thank my lucky stars I never have to deal with this coachline ever again and my lesson was only R450.
0 replies
6 months ago
Non-responsive Business Bankers at Standard Bank
In July/August I opened a Sole Propietorship account with Standard Bank. I wanted to give access to my partner and I was advised that it woudl be better to contact my business bank after the account had been opened because trying to add another person so late into the application process would delay the opening of the account. So a few days after I had seuccsssfully opened th account, I called Standard Bank to arrange access for my partner. I wa sthen informed that I shoudl contact my business banker, Thamsanqa Mkhize. I emailed my so-called business banker on the teh 7th of August and to this day no response. I advise anyone who wants to do business banking to rather use another bank because I am not the first person to complain about non-responsive business bankers at Standard Bank. I know another lady who is now also looking for a different bank to do business with.
159 replies
9 months ago
Poor customer service with poor technology offering
Terrible service. I was contemplating making them my primary bank; however, the ridiculous waiting time when requiring help with my investment accounts is horrible. Atleast FNB allows you to so everything on their banking app. Standard Bank has an interior app coupled with terrible customer care. Called to close my investment accounts with notice only to be told only retention is able to do that. I called on 3 separate occasion last week and waited dor over 30 minutes each time with no success. What a joke of a customer service department. Anyway, the Prestige department has the nerve to call.me to ask me to sign on a prestige customer. No way. Anyway, guess I'll have to go into the branch...I mean what kind of primitive nonsense is that? That's why FNB cam charge high fees and still retain customers....because they offer good technology and good customer service.
106 replies
12 months ago
Incompetence and poor service at Incredible Connections East Rand Mall...Do business with another company to save yourself problems
I don't understand how retail staff can be so *********** when they have such simple jobs... In early March, Incredible Connections had a sale on a Huawei laptop (16GB ram, 512GB, i5) and I secured a laybuy for myself and a friend..I paid the required deposit and then paid another R2000 for each laptop on the 25th of March. Come 25 April, basically less than 2 months after I made the laybuy, they told me they DONT KNOW HOW IT HAPPENED BUT THE LAPTOPS WERE SOLD. One of the staff members was adamant that they had kept the paper work, but one of the other staff members decided that they would sell it regardless. The the store manager told me I should have told them that I'm fetching it. Nowhere on the contract does it say that you need to give notice when fetching a laybuy item. Sheer stupidity. Then she suggests that I get the successor of that laptop which was R4000 more..more stupidity. Anyway, after checking on the system, they informed that me I COULD DRIVE FROM BOKSBURG TO BENONI AND FETCH THE LAPTOP THERE. I promptly told them I'm not wasting MY money when the fault was on their end. Unless they were going to discount the laptop to compensate me for the uber money or AA rates for my fuel. Then after a few minutes, they reported that the laptop in Benoni was not in the best condition and that the box was opened. They went back to check on the system like a bunch of scatterbrained birds, and told me it Durban had stock...I must come back a week later. I came back a week later and they said Durban refused to release the stock because it was on LAYBUY. At this point I'm confused because mine was on laybuy...and they still sold it. Again, the managers stupid suggestion is for me to buy the R14 000 laptop when I ordered a R10 000 laptop. Brilliant problem solving skills. I just told her I'm not dealing with Incredible Connections East Rand Mall anymore, I'd rather contact head office to sort this out. I'm not waiting 24hours or more for my refunds of and R6500 each nor am I not getting a laptop when the fault was at their end. Anyway, I'm over Incredible Connections...the level of incompetence and poor service is just too much to deal with. I don't know how something so simple turns into such a mess. After I get my laptop from them I'm never ever ever doing business with HiFi Corp and Incredible Connections again. I'll stick to Game, Makro and other stores that don't belong to that family. In fact, I would suggest that consumers purchase directly from the stores that manufacture whenever possible. But directly from Samsung, Huawei etc. I could have saved so much time.
0 replies
17 months ago
Antoinette Abrahams is truly *********** like Standard Bank itself
Last week Tuesday I called to request a reduction on the interest rates on my home loans. I was informed that the reductions were granted and that I will receive the paper work that same week. Then of course because this bank is not professional, no contact was made. And I didn't receive any paperwork. So when I called today, same story as last time : they can't find notes on the system. Then I get an email written in broken English from a Miss Antoninette Abraham stating that "The current rates offered on the below accounts is our best offers.We are unable to improve on the rates offered.". You would thing that someone from a loan rates calculation department would at least have a better grasp of how to draft professional emails with correct English. And Standard Bank, how on earth dontoubjave 3 different consultant and employees saying different things? Please fix yourselves and hinour what you had stated in your initial calls to me made on the 13th and 14th of November.
224 replies
22 months ago
Poor customer service and reachability - benefits sound great, but no access as your calls won't get answered
So in 2022 I had gap cover with Sanlam and I was paying R200. I jumped over to NetCare Plus because despite Sanlam's easy reachability and better affordability, the gap cover was inadequate and NetCare had a lot more coverage. Today I called NetcarePlus to discuss a my account and to ask if I could take a payment holiday without disrupting the policy. Anyway, after trying 3 different numbers and being transferred each time, the phone calls all just dropped! If I needed authorization for a medical procedure, it would have been incredibly frustrating. My premium is R390 and about to increase and your benefits don't matter or justify the cost if you offer such poor customer service. I would rather take my business to a more reliable and reachable medical firm even if I have to pay slightly more or have less benefits...at least I'll be getting some service! So disappointing especially after I referred some colleagues to you!
53 replies
30 months ago
Vodacom can't deliver on Fibre - they should stock to LTE and phones
Worst decision was joining Vodacom home Fibre provided by Vumatel. Laziest technicians ever who keep saying they've fixed my wifi whe they haven't instead of admitting they can't fix the problem remotely and need Vumatel technicians to be sent out to manually fix the issue. They've closed my ticket 3 times saying it's been resolved - I've been on the phone with 4 to 5 consultants promising the issue will be fixed and saying theyve 'escalated it'only for the Do ald and Brian, the so-called technicians to lie and say the issue has been resolved. I have a good enough case to show that Vodacom isn't honoring their deal. I just want to be let out of the contract at this point because the level of deceiptvat this point is unbearable. How crazy is it that I'm paying R600 for fibre but I still have to use my own Mobile data for meetings, to read emails etc. ? Please guys, don't use thae people. They're good for LTE deals and phone, but fibre is not their speciality.
335 replies
43 months ago
Fast, friendly client service
Luanda Nhase was very friendly and helpful. I received such good and prompt service from her. I was calling with regards to a discount on my tyres at Tiger and Wheel. She's definitely brilliant at client relations.
133 replies
44 months ago
DO NOT take out Sanlam's gap cover - get Netcare Plus or something else.
So I've had medical aid gap cover with Sanlam for just over a year. Two weeks ago I had a lump removed from my arm in the doctor's office and there was a shortfall. They didn't pay out. What is the point of paying premiums if you can't help out? If you're reading this, do yourself a favour and move to Netcare Plus or some other better established and less crooked health insurer. Sanlam is not a good health insurance firm . Period.
296 replies
44 months ago
Great product, great offers, great service and great support. Keep it up!
I recently entered into a home wifi contract with Vidacom. The deal included a smart looking router and uncapped LTE at 10Mbps for R400 a month for 36 months without any additonal costs. They delivered the package far sooner than expected. I had a few challenges setting up the router because I'm technically challenged. The consultant who helped me was so friendly. She even sent me the instructions on how to set the whole thing up via sms because I wasn't home when I called AND SHE CALLED ME AT 8 AM THE NEXT DAY TO ENSURE THAT EVERYTHING WENT WELL - WHICH IT DID. Grateful to that lady. The reason I'm really grateful is that I tried opening the same contract with MTN before joining Vodacom, but MTN failed to even verify me on their mobile system that the agents carry with them when they deliver to you and apparently it's a common problem with their customers. Plus I called and emailed to cancel and no-one has answered. It's been over 2 weeks. When I managed to get ahold of their consultants, they transferred me to numbers that don't actually get answered. So I'd like to thank Vodcaom for being a superb service provider with good products and support. The signal and network are perfect. I've been streaming from the internet on my TV and it usually buffers, but not since I start using Vodacom's wifi.
74 replies
Review Distribution
5 Star
6 (30%)
4 Star
2 (10%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (60%)