The Worst Experience Ever with Kwikot – Absolutely Disgraceful Service

This has been by far the worst customer service experience I’ve ever had with any company. Our geyser was still under manufacturer warranty, and our household insurance company instructed us to contact Kwikot directly, as they could not get involved while the warranty was still active.

When we logged the call, the claims consultant Sizwe Mashaba assured us that a technician would come out to replace the geyser before 6 PM the same day, as we had explained that our daughter is writing her Grade 12 final exams and we urgently needed hot water.

A technician arrived, confirmed that the geyser was beyond repair, and said it needed to be replaced. However, he then claimed he could not install the replacement because our roof is corrugated, and instead he would leave the geyser at our home. When we asked him to wait while we confirmed this with both his office and our insurer, he agreed, but then drove off with the geyser five minutes later without saying a word.

When we called Sizwe back, he casually admitted he had “forgotten to mention” that Kwikot does not install geysers under corrugated roofs. He apologized and said another technician would return with the geyser. The first technician had been rude and even swore at us over the phone, so we specifically asked not to have him sent back.

A new technician came out and dropped off the geyser, telling us we would have to find our own installer. Before leaving, he removed the element from our old geyser in the ceiling, which has now caused severe leaks every time we open the taps. He explained that it was “policy” to remove the element if they don’t take the old geyser — but he did not disconnect the water, resulting in a flooded passage, water damage, and a ruined ceiling.

To make matters worse, Kwikot refused to assist with the installation even after we offered to have the geyser relocated outside to make things easier. Their handling of this situation has been nothing short of shocking.

Kwikot’s product quality is poor, their customer service is appalling, and their after-sales support is non-existent. To top it all off, the technician even removed the warranty sticker from the new geyser before leaving — I have photos to prove this.

If you value professionalism, reliability, or basic decency, avoid Kwikot at all costs. This entire ordeal has left us frustrated, without hot water, with water damage in our home, and no accountability from the company whatsoever.