Aega
Unclaimed Business
|1.6|12 Reviews (last 12 months)|This business does not respond to reviews
Aega
Unclaimed Business
|1.6
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Aega is facing significant customer experience challenges, particularly around order fulfilment and post-purchase support. Customers consistently mention undelivered orders, unanswered WhatsApp messages, emails and calls, and unresolved courier disputes including unexpected additional charges. A recurring theme is dissatisfaction with smartwatch functionality, especially sport tracking features failing to perform as advertised. While a few customers note eventually receiving professional support and quality products after delays, the dominant sentiment reflects frustration with communication breakdowns and perceived lack of accountability following payment.
Performance(last 12 months):
Trustindex Rating
2.4NPS Score
-67Unlikely
TrustIndex
2.4
NPS Score
-67
Recommended: Unlikely
Review Distribution
1.6|12 Reviews
Sep '25 - Aug '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCL
Charles Loch-Davis
1 reviews | Active since May 2026
24 May 2026, 15:17
AEGA WATCHES ****
WARNING: AEGA WATCHES IS A **** Their website and adverti*****ts on Facebook are *****ulent. They claim the watches are made in South Africa but it clearly says on the back "Made in China." The screens are not gorilla glass. The watches can be purchased on Takealot for half the price. THE AEGA WATCHES BUSINESS SHOULD BE INVESTIGATED AND SUED AND SHUT DOWN
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Charles Loch-Davis
1 reviews | Active since May 2026
24 May 2026, 15:17
AEGA WATCHES ****
WARNING: AEGA WATCHES IS A **** Their website and adverti*****ts on Facebook are *****ulent. They claim the watches are made in South Africa but it clearly says on the back "Made in China." The screens are not gorilla glass. The watches can be purchased on Takealot for half the price. THE AEGA WATCHES BUSINESS SHOULD BE INVESTIGATED AND SUED AND SHUT DOWN
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germaine eloff-vincent
1 reviews | Active since Apr 2023
5 Mar 2026, 16:27
****MERS!!!!!!!!!!!!!!!
THIS BUSINESS IS *****ULENT!!!! ONCE I HAVE ORDERED FROM THEM, THEY WENT MIA. THE AFTERSALES NUMBER DON'T WORK. THEY DON'T RESPOND TO WHATSAPP MESSAGES AND THEY DON'T EMAIL YOU BACK. I HAVE SENT MESSAGES ON WHATSAPP, FACEBOOK AS WELL AS EMAIL. NOTHING. THEY ARE A BUNCH OF *******!!!!
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germaine eloff-vincent
1 reviews | Active since Apr 2023
5 Mar 2026, 16:27
****MERS!!!!!!!!!!!!!!!
THIS BUSINESS IS *****ULENT!!!! ONCE I HAVE ORDERED FROM THEM, THEY WENT MIA. THE AFTERSALES NUMBER DON'T WORK. THEY DON'T RESPOND TO WHATSAPP MESSAGES AND THEY DON'T EMAIL YOU BACK. I HAVE SENT MESSAGES ON WHATSAPP, FACEBOOK AS WELL AS EMAIL. NOTHING. THEY ARE A BUNCH OF *******!!!!
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Gino S
1 reviews | Active since Mar 2026
4 Mar 2026, 11:29
AEGA SMAR****CH ****
I bough a AEGA Ultra indestructible Smar****ch, I am a cyclist and bough the watch for the sole purpose of having it record my rides. Received the watch and being in IT immediately started setting up device as per instructions. Setup quick and easy to follow, however, the sport mode function simply doesn't work when I record run even after running 10k it tells me not enough data after specifically launching before run, even with carrying my phone with me it gives the same issue. Started troubleshooting the issue was told to do a few things one was start the Sport Mode from your phone which is stupid cause why did i get the watch. The indoor/outdoor cycling only records duration of the ride nothing else what is the point of recording duration with no elevation BPM distance or even speed. Going on there site now I see they have removed the aforementioned watch from there catalogue. They say compatible with Strava LIES its the FITCLOUDPRO app that syncs with Strava not your watch and has no GPS at all. What is useless without your phone well in my opinion useless regardless. Have tried contacting them via numerous meduims but no response whether whatsapp email or via website...
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Gino S
1 reviews | Active since Mar 2026
4 Mar 2026, 11:29
AEGA SMAR****CH ****
I bough a AEGA Ultra indestructible Smar****ch, I am a cyclist and bough the watch for the sole purpose of having it record my rides. Received the watch and being in IT immediately started setting up device as per instructions. Setup quick and easy to follow, however, the sport mode function simply doesn't work when I record run even after running 10k it tells me not enough data after specifically launching before run, even with carrying my phone with me it gives the same issue. Started troubleshooting the issue was told to do a few things one was start the Sport Mode from your phone which is stupid cause why did i get the watch. The indoor/outdoor cycling only records duration of the ride nothing else what is the point of recording duration with no elevation BPM distance or even speed. Going on there site now I see they have removed the aforementioned watch from there catalogue. They say compatible with Strava LIES its the FITCLOUDPRO app that syncs with Strava not your watch and has no GPS at all. What is useless without your phone well in my opinion useless regardless. Have tried contacting them via numerous meduims but no response whether whatsapp email or via website...
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Paul P
1 reviews | Active since Mar 2026
2 Mar 2026, 12:39
Aega watch ****
I purchased a watch on their Facebook page on 2 February 2026 and to date have not received the product. The company does not respond to e-mails and have a number on their page that does not even ring. I believe that this business is a **** and strongly dissuade anyone fro trying to but their products
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Paul P
1 reviews | Active since Mar 2026
2 Mar 2026, 12:39
Aega watch ****
I purchased a watch on their Facebook page on 2 February 2026 and to date have not received the product. The company does not respond to e-mails and have a number on their page that does not even ring. I believe that this business is a **** and strongly dissuade anyone fro trying to but their products
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Dylan T
1 reviews | Active since Feb 2026
23 Feb 2026, 21:42
Really great brand and product.
I found some delays with responses however they eventually got back to me and provided my with very professional support. I was very satisfied with their service and after 7 days I received my product after ordering. There is nothing wrong with there products and they work brilliantly! Such a tough smart watch for such a reasonable price! I got another 2 watches and one didn't work. Then they replaced it for me after a month with no extra costs.
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Dylan T
1 reviews | Active since Feb 2026
23 Feb 2026, 21:42
Really great brand and product.
I found some delays with responses however they eventually got back to me and provided my with very professional support. I was very satisfied with their service and after 7 days I received my product after ordering. There is nothing wrong with there products and they work brilliantly! Such a tough smart watch for such a reasonable price! I got another 2 watches and one didn't work. Then they replaced it for me after a month with no extra costs.
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AK
Andy K
1 reviews | Active since Feb 2026
3 Feb 2026, 22:28
AEGA – Poor communication, delayed delivery and unresolved courier **** attempt
(There should be an option for zero or negative stars for AEGA) This has been one of the most disappointing online shopping experiences I’ve had — especially after payment was made. I ordered two watches from AEGA, and unfortunately the experience thereafter has been very poor. The delivery was much later than promised, and communication from the company has been inconsistent and difficult. Messages sent via WhatsApp, email and Facebook Messenger were often not responded to, or only received replies days later with excuses for delays AND there after no follow-up. I also experienced a serious issue with the courier requesting an additional R5,000 for delivery, which had never been agreed to. I sent the details and screenshots to AEGA, but received no response or assistance. Overall, the lack of communication and unresolved issues made this a very frustrating and disappointing experience. What concerns me most is that the courier’s attempted overcharge means my personal details were shared with a party I now do not trust, which adds further stress to an already poor experience.
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Andy K
1 reviews | Active since Feb 2026
3 Feb 2026, 22:28
AEGA – Poor communication, delayed delivery and unresolved courier **** attempt
(There should be an option for zero or negative stars for AEGA) This has been one of the most disappointing online shopping experiences I’ve had — especially after payment was made. I ordered two watches from AEGA, and unfortunately the experience thereafter has been very poor. The delivery was much later than promised, and communication from the company has been inconsistent and difficult. Messages sent via WhatsApp, email and Facebook Messenger were often not responded to, or only received replies days later with excuses for delays AND there after no follow-up. I also experienced a serious issue with the courier requesting an additional R5,000 for delivery, which had never been agreed to. I sent the details and screenshots to AEGA, but received no response or assistance. Overall, the lack of communication and unresolved issues made this a very frustrating and disappointing experience. What concerns me most is that the courier’s attempted overcharge means my personal details were shared with a party I now do not trust, which adds further stress to an already poor experience.
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MARK A
1 reviews | Active since Jan 2026
16 Jan 2026, 11:40
AEGA / Poor service and products
I purchased a watch in Dec . The unit is not working properly . AEGA simply don’t reply to emails , the WhatsApp same story and then when u DM them on instagram you get a prompt reply saying u will be contacted within 48 hours . Almost 10 days and nothing simply being ghosted . I would not buy anything from them what a **** , pathetic service , watch out people they are selling a bullshot story and products . Stay away
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MARK A
1 reviews | Active since Jan 2026
16 Jan 2026, 11:40
AEGA / Poor service and products
I purchased a watch in Dec . The unit is not working properly . AEGA simply don’t reply to emails , the WhatsApp same story and then when u DM them on instagram you get a prompt reply saying u will be contacted within 48 hours . Almost 10 days and nothing simply being ghosted . I would not buy anything from them what a **** , pathetic service , watch out people they are selling a bullshot story and products . Stay away
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